Effective Communication

The effective communication course is designed to provide essential knowledge and techniques required by managers in any place of work in both public and private sector. The one day course enables the delegates to handle the difficult conversation in a workplace situation and build rapport with your coworkers. The course introduces delegates to the rules of communication, how to develop an effective presentation, strengthen their own skills at persuasion and the importance of nonverbal communication. The delegates will gain an understanding of key communication skills and importance of creating minutes of the meeting required for successful business interactions. The course helps you to enhance your human relation skills required in today’s tough business environment and handle fast-changing workplace conditions.

Communication is considered as an essential skill for conducting business. If you want to develop strong communication skills in the organisation, look at the successful business people around you. The way they are confident in their work engage in all aspects of their work and encourage others to succeed; these traits will definitely make you more effective in boosting your engagement levels. The effective communication training program helps you to create an open environment for communication and improve your emotional intelligence to deal with difficult situations.

An Introduction to Communication

• Describe the concept of communication
• Functions of communication
  • The Instructive function
  • The Influence and Persuasion
  • The Informal function
  • The Integrative function
• Understand the communication process

Organisational Communication

• Types of communications
  • Formal communications
  • Informal communications
• Types of Organisational communications
  • Upward communication
  • Downward communication
  • Interactive communication
  • Lateral communication

Verbal Communication

• What is verbal communication?
• Where it takes place?
• Explain the advantages and disadvantages of verbal communication

Non Verbal communication

• What is non-verbal communication?
• Where it takes place?
• Describe the advantages and disadvantages of non-verbal communication
• Types of non-verbal communication
  • Intentional nonverbal communication
  • Unintentional nonverbal communication
• Form of non- verbal communication
  • Facial Expressions
  • Haptics
  • Eye Contact
  • Personal Space
  • Posture
  • Gestures

Communication Styles

• Definition
• Beliefs
• General
• Implications for others
• Posture
• Verbal Styles
• Potential Consequences

Feedback in communication

• Elaborate feedback
• Characteristics of feedback
  • Specificity
  • Timeliness
  • Clarity
  • Description
  • Validity
  • Intention
  • Usefulness
  • Readiness
• Value of feedback
• Guidelines for giving feedback
• Guidelines for receiving feedback

Listening in Communication

• Benefits of listening
• Types of listening
  • Critical listening
  • Discriminative listening
  • Biased listening
  • Evaluative listening
  • Comprehension listening
  • Appreciative listening
  • Relationship listening
  • Empathetic listening
  • Therapeutic listening
  • Sympathetic listening
  • Dialogic listening
• Type of faulty listening
  • Pseudo-listening
  • Self-centered listening
  • Fill-in listening
  • Reconstruction listening
  • Insulated listening
  • Selective listening
  • Defensive listening
• Explain Bad listening habits

Assertive Communication

• Positive words and Phrases
• Quotes from assertive people

Persuasion Skills

• Process of Persuasion
  • Find Common Ground
  • Establish Credibility
  • Provide Vivid Evidence
  • Connect Emotionally
• Tips for effective influence
• Describe an effective persuader

Presentational Skills

• Introduction to presentation
• Importance of presentation
• Presentation formats
  • An outline for presentations
  • Introduction
  • Body
  • Conclusion
• Packaging
• A checklist for presentation
• Making the presentation delivery
• Presentation Skills
• Movement
• Eye contact
• Posture
• Gestures
• Facial Animation
• Pause and pace
• Voice
• Dos and Don’ts of Presentation

Barriers to effective communication

• Filtering
• Selective Perception
• Defensiveness
• Language
• Barriers to communication
  • Technical
  • Human/personal
  • Semantic
• Removal of communication barriers

Effective Communication

• Introduction to Effective communication
  • Characteristics of communication
  • Completeness
  • Conciseness
  • Empathy
  • Clarity of purpose
  • Feedback
  • Modify message according to audience
  • Multiple channels of communication
  • Make effective use of informal communication
• 7 C’s and 4 S’s of Communication
• 7 C’s
  • Credibility
  • Correctness
  • Conciseness
  • Completeness
  • Consistency
  • Concreteness
  • Clarity
• 4 S’s
  • Strength
  • Simplicity
  • Shortness
  • Sincerity
  • Conditions for effective communication