Effective Communication

Enhance communication effectiveness

ABOUT THE PROGRAM

The effective communication course is designed to provide essential knowledge and techniques required by managers in any place of work in both public and private sector. The one day course enables the delegates to handle the difficult conversation in a workplace situation and build rapport with your coworkers. The course introduces delegates to the rules of communication, how to develop an effective presentation, strengthen their own skills at persuasion and the importance of nonverbal communication. The delegates will gain an understanding of key communication skills and importance of creating minutes of the meeting required for successful business interactions. The course helps you to enhance your human relation skills required in today’s tough business environment and handle fast-changing workplace conditions.

  • Communicate effectively in a multicultural environment

  • Maintain effective relationships with coworkers and clients

  • Enhanced skills to boost productivity and quality of relationships

  • Develop strong relationships through powerful communication

  • Courses delivered by experienced instructors

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

PREREQUISITES

There are no pre-requirements for attending the effective communication course.  

TARGET AUDIENCE

  • The course is designed for anyone who wants to improve their communication skills.
  • Existing junior managers who want to move into the managerial level.
  • Individuals who want to develop communication skills required for advancement within any business or organisation.

WHAT WILL YOU LEARN?

  • Learn how to explore different methods of communication
  • Plan a communication strategy and message
  • Techniques to identify and develop methods to break down the barriers to effective communications
  • Discover foundation tools for setting the stage for successful communications
  • Define goals for specific communications and choose the most effective methods of delivery

Enquire Program

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PROGRAM OVERVIEW

Communication is considered as an essential skill for conducting business. If you want to develop strong communication skills in the organisation, look at the successful business people around you. The way they are confident in their work engage in all aspects of their work and encourage others to succeed; these traits will definitely make you more effective in boosting your engagement levels. The effective communication training program helps you to create an open environment for communication and improve your emotional intelligence to deal with difficult situations.


PROGRAM CONTENT

An Introduction to Communication

  • Describe the concept of communication
  • Functions of communication
    • The Instructive function
    • The Influence and Persuasion
    • The Informal function
    • The Integrative function
  • Understand the communication process

Organisational Communication

  • Types of communications
    • Formal communications
    • Informal communications
  • Types of Organisational communications
    • Upward communication
    • Downward communication
    • Interactive communication
    • Lateral communication

Verbal Communication

  • What is verbal communication?
  • Where it takes place?
  • Explain the advantages and disadvantages of verbal communication

Non Verbal communication

  • What is non-verbal communication?
  • Where it takes place?
  • Describe the advantages and disadvantages of non-verbal communication
  • Types of non-verbal communication
    • Intentional nonverbal communication
    • Unintentional nonverbal communication
  • Form of non- verbal communication
    • Facial Expressions
    • Haptics
    • Eye Contact
    • Personal Space
    • Posture
    • Gestures

Communication Styles

  • Definition
  • Beliefs
  • General
  • Implications for others
  • Posture
  • Verbal Styles
  • Potential Consequences

Feedback in communication

  • Elaborate feedback
  • Characteristics of feedback
    • Specificity
    • Timeliness
    • Clarity
    • Description
    • Validity
    • Intention
    • Usefulness
    • Readiness
  • Value of feedback
  • Guidelines for giving feedback
  • Guidelines for receiving feedback

Listening in Communication

  • Benefits of listening
  • Types of listening
    • Critical listening
    • Discriminative listening
    • Biased listening
    • Evaluative listening
    • Comprehension listening
    • Appreciative listening
    • Relationship listening
    • Empathetic listening
    • Therapeutic listening
    • Sympathetic listening
    • Dialogic listening
  • Type of faulty listening
    • Pseudo-listening
    • Self-centered listening
    • Fill-in listening
    • Reconstruction listening
    • Insulated listening
    • Selective listening
    • Defensive listening
  • Explain Bad listening habits

Assertive Communication

  • Positive words and Phrases
  • Quotes from assertive people

Persuasion Skills

  • Process of Persuasion
    • Find Common Ground
    • Establish Credibility
    • Provide Vivid Evidence
    • Connect Emotionally
  • Tips for effective influence
  • Describe an effective persuader

Presentational Skills

  • Introduction to presentation
  • Importance of presentation
  • Presentation formats
    • An outline for presentations
    • Introduction
    • Body
    • Conclusion
  • Packaging
  • A checklist for presentation
  • Making the presentation delivery
  • Presentation Skills
  • Movement
  • Eye contact
  • Posture
  • Gestures
  • Facial Animation
  • Pause and pace
  • Voice
  • Dos and Don’ts of Presentation

Barriers to effective communication

  • Filtering
  • Selective Perception
  • Defensiveness
  • Language
  • Barriers to communication
    • Technical
    • Human/personal
    • Semantic
  • Removal of communication barriers

Effective Communication

  • Introduction to Effective communication
    • Characteristics of communication
    • Completeness
    • Conciseness
    • Empathy
    • Clarity of purpose
    • Feedback
    • Modify message according to audience
    • Multiple channels of communication
    • Make effective use of informal communication
  • 7 C’s and 4 S’s of Communication
  • 7 C’s
    • Credibility
    • Correctness
    • Conciseness
    • Completeness
    • Consistency
    • Concreteness
    • Clarity
  • 4 S’s
    • Strength
    • Simplicity
    • Shortness
    • Sincerity
    • Conditions for effective communication

Effective Communication Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Bath

Bath city is a largest city in the Lieutenancy areas of England. The city has geographical area of 11 squares miles with 88,859  population in 2011. The bath city is situated in the valley of the river Avon which is 97 miles west of capital city,London. The city is also near to Bristol town. This city is well-known for its hot springs, which further lead to Spa  Industry. On arrival of Romans, they built a temple and baths in the valley of river Avon. As per the previous records, the hot springs were present there since ancient time. But the site got explored when Romans entered the city. The 7th century, centre known as Bath Abbey went through renovations in 12th and 16th centuries. In 17th century, it became belief of local people that this water is special one and has so many curative properties. It brought both the popularity and tourists to the town. Apart from this, It offers a wide range of attractions including restaurants, businesses, theatres and city tours with 4.4 million visitors each year. The historic Roman Baths and Thermae Bath Spa giving their services to the city.

History

Earlier the motive of the Romans while constructing the bath was to used it for medicinal purposes. But the popularity of the water rose very quickly, so it was used for other purposes as well. In the medieval period, the wool industry went extra mile in production as  new equipment and tool were introduced .They focused in the industry well and took it to new height. The town get distinguished after the introduction of neoclassical Palladian art, literature, and building under regime of George I,II, and III in the 18th century . Romans used this bath for their Pleasure. Number of baths were built after one another. Most of them built near hot springs. The Minerva goddess temple also built alongside one bath. In 3rd century, Walls built near boundary to save it from attack. Following collapse of Roman Empire, the town expanded nearly 760. King Offa constructed  An abbey, dedicated to St. Peter. In the 15th century, the Abbey church of Bath city was broken down.

Culture

During the 18th century bath became the centre of fashionable life in England and attracted internationally renowned companies and directors with its five famous theatres. The city hosts the annual Bath International Music Festival and Mozartfest, the yearly Bath Literature Festival, and the Bath Film Festival.The Bath city is home to the Victoria Art Gallery (which is named after Queen Victoria), the Museum of East Asian Art, and Holburne Museum, as well as some other museums.

Climate

The climatic condition of Bath is far cry from rest of the country. The variation in the seasonal temperature is less as compared to the most of the United Kingdom due to adjacent sea temperature. In summer the maximum temperature is maximum to 21° C whereas minimum temperature goes to 1° or 2° C in winter. The average rainfall is near about 700mm with typically 8 to 15 days of snowfall.

Education

The Bath city has sufficient number of educational schools . It has two universities, the University of Bath which was established in 1996 offering programs in languages, engineering, architecture, politics etc. with 17,308 students out of which more than 30% are from outside the UK. Second is Bath Spa University which was given degree-awarding powers in 1992 and university status in 2005 offering courses leading to a Postgraduate certificate in education. The city has private and public schools, several sixth forms as part of state, Bath College, and one education college.

 

Essential Communication Skills

In today’s t...