Effective Communication

Enhance communication effectiveness

ABOUT THE PROGRAM

The effective communication course is designed to provide essential knowledge and techniques required by managers in any place of work in both public and private sector. The one day course enables the delegates to handle the difficult conversation in a workplace situation and build rapport with your coworkers. The course introduces delegates to the rules of communication, how to develop an effective presentation, strengthen their own skills at persuasion and the importance of nonverbal communication. The delegates will gain an understanding of key communication skills and importance of creating minutes of the meeting required for successful business interactions. The course helps you to enhance your human relation skills required in today’s tough business environment and handle fast-changing workplace conditions.

  • Communicate effectively in a multicultural environment

  • Maintain effective relationships with coworkers and clients

  • Enhanced skills to boost productivity and quality of relationships

  • Develop strong relationships through powerful communication

  • Courses delivered by experienced instructors

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

PREREQUISITES

There are no pre-requirements for attending the effective communication course.  

TARGET AUDIENCE

  • The course is designed for anyone who wants to improve their communication skills.
  • Existing junior managers who want to move into the managerial level.
  • Individuals who want to develop communication skills required for advancement within any business or organisation.

WHAT WILL YOU LEARN?

  • Learn how to explore different methods of communication
  • Plan a communication strategy and message
  • Techniques to identify and develop methods to break down the barriers to effective communications
  • Discover foundation tools for setting the stage for successful communications
  • Define goals for specific communications and choose the most effective methods of delivery

Enquire Program

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PROGRAM OVERVIEW

Communication is considered as an essential skill for conducting business. If you want to develop strong communication skills in the organisation, look at the successful business people around you. The way they are confident in their work engage in all aspects of their work and encourage others to succeed; these traits will definitely make you more effective in boosting your engagement levels. The effective communication training program helps you to create an open environment for communication and improve your emotional intelligence to deal with difficult situations.


PROGRAM CONTENT

An Introduction to Communication

  • Describe the concept of communication
  • Functions of communication
    • The Instructive function
    • The Influence and Persuasion
    • The Informal function
    • The Integrative function
  • Understand the communication process

Organisational Communication

  • Types of communications
    • Formal communications
    • Informal communications
  • Types of Organisational communications
    • Upward communication
    • Downward communication
    • Interactive communication
    • Lateral communication

Verbal Communication

  • What is verbal communication?
  • Where it takes place?
  • Explain the advantages and disadvantages of verbal communication

Non Verbal communication

  • What is non-verbal communication?
  • Where it takes place?
  • Describe the advantages and disadvantages of non-verbal communication
  • Types of non-verbal communication
    • Intentional nonverbal communication
    • Unintentional nonverbal communication
  • Form of non- verbal communication
    • Facial Expressions
    • Haptics
    • Eye Contact
    • Personal Space
    • Posture
    • Gestures

Communication Styles

  • Definition
  • Beliefs
  • General
  • Implications for others
  • Posture
  • Verbal Styles
  • Potential Consequences

Feedback in communication

  • Elaborate feedback
  • Characteristics of feedback
    • Specificity
    • Timeliness
    • Clarity
    • Description
    • Validity
    • Intention
    • Usefulness
    • Readiness
  • Value of feedback
  • Guidelines for giving feedback
  • Guidelines for receiving feedback

Listening in Communication

  • Benefits of listening
  • Types of listening
    • Critical listening
    • Discriminative listening
    • Biased listening
    • Evaluative listening
    • Comprehension listening
    • Appreciative listening
    • Relationship listening
    • Empathetic listening
    • Therapeutic listening
    • Sympathetic listening
    • Dialogic listening
  • Type of faulty listening
    • Pseudo-listening
    • Self-centered listening
    • Fill-in listening
    • Reconstruction listening
    • Insulated listening
    • Selective listening
    • Defensive listening
  • Explain Bad listening habits

Assertive Communication

  • Positive words and Phrases
  • Quotes from assertive people

Persuasion Skills

  • Process of Persuasion
    • Find Common Ground
    • Establish Credibility
    • Provide Vivid Evidence
    • Connect Emotionally
  • Tips for effective influence
  • Describe an effective persuader

Presentational Skills

  • Introduction to presentation
  • Importance of presentation
  • Presentation formats
    • An outline for presentations
    • Introduction
    • Body
    • Conclusion
  • Packaging
  • A checklist for presentation
  • Making the presentation delivery
  • Presentation Skills
  • Movement
  • Eye contact
  • Posture
  • Gestures
  • Facial Animation
  • Pause and pace
  • Voice
  • Dos and Don’ts of Presentation

Barriers to effective communication

  • Filtering
  • Selective Perception
  • Defensiveness
  • Language
  • Barriers to communication
    • Technical
    • Human/personal
    • Semantic
  • Removal of communication barriers

Effective Communication

  • Introduction to Effective communication
    • Characteristics of communication
    • Completeness
    • Conciseness
    • Empathy
    • Clarity of purpose
    • Feedback
    • Modify message according to audience
    • Multiple channels of communication
    • Make effective use of informal communication
  • 7 C’s and 4 S’s of Communication
  • 7 C’s
    • Credibility
    • Correctness
    • Conciseness
    • Completeness
    • Consistency
    • Concreteness
    • Clarity
  • 4 S’s
    • Strength
    • Simplicity
    • Shortness
    • Sincerity
    • Conditions for effective communication

Effective Communication Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Canterbury

Canterbury is a historic cathedral city located on the River Stour in the Southeast England. It is located 55 miles southeast of London with a population of around 43,432 in 2011 census. The nearby villages and suburbs of the city include Rough Common, Harbledown, Tyler Hill, Hales Place, Sturry, and Wincheap. The River Stour segregates the south-east part of the city into two wings, one wing flowing through the city and other around the position of the former walls. The two wings further combine on the northeast edge of the city. Canterbury local government district covers the area of Herne and Whitstable Bay and Member of Parliament elected in the city is Rosie Duffield of Labour Party. Under Local Government Act, the city became a county borough, later on, it lost its county borough status and afterward, Kent County Council has taken the full control.

History

The first early settlement of Canterbury dates back to prehistoric times. Romans captured the settlement of Celtic tribe in the 1st century and given the name Durovernum Cantiacorum. The city was redeveloped with the construction of the temple, public baths, theatre and roads with grid pattern by the Romans. They also built a wall with seven gates and an earth bank around the city to safeguard from Barbarians attack. After the abandonment of Roman period, Anglo-Saxon community developed within the city walls and trade developed in textile, pottery and leather sector.

The most serious epidemics Black Death affected the city in the 13th century and a population of the city declined from 10,000 to 3,000. Between 17th and 18th century, the castle of the city fell into disrepair and six gates were demolished. The silk industry was closed and trade was limited to only wheat and hops. The world’s first passenger railway came into existence in 1830 connected the town to a larger network of South Eastern Railway. The city was affected by First and Second World War destroyed 296 buildings and 731 homes and resulted in the death of 115 people. The redevelopment of the city took place ten years after the war and ring road was constructed to avoid growing problem of traffic congestion along with the development of Christ Church College and the University of Kent at Canterbury.

Economy

Canterbury is the second largest economy in the Kent and also known as wealthiest places in the south-east. The city is home to 4761 businesses provide job opportunities to more than 60,000 employees. Unemployment in the city has dropped largely with the involvement of Lakesview International Business Park, Whitefriars shopping complex and Canterbury Enterprise Hub. According to a survey in September 2011, unemployment rate recorded at just 5.7% which is quite low as compared to other cities of the England. Tourism plays a crucial role in the development of the city and contributes 258m dollars to the economy.

Education

Canterbury has several primary and secondary schools including Kings School, Barton Court Grammar School, The Canterbury High School and Archbishops School. For higher education, the city has three main universities and several other higher colleges and institutions providing education to 22% of the population according to 2011 census. The universities include the University of Kent, University for the Creative Arts and Canterbury Christ Church University.

Tourism

The city is famous for its beautiful beach fronts, stunning architecture, surrounding coastal towns and world-famous buildings. The tourism of the city is a perfect combination of city, countryside, and coast. The city is also a pilgrimage site and its renowned cathedral is recognised by UNESCO World Heritage Site drawing the attention of million tourists. The top rated tourist attractions in the city include Canterbury Cathedral, St Augustine’s Abbey, Heritage Museum, Norman Castle, Roman Museum, Chilham Castle and St Martin’s Church.

Essential Communication Skills

In today’s t...