Effective Communication

Enhance communication effectiveness

ABOUT THE PROGRAM

The effective communication course is designed to provide essential knowledge and techniques required by managers in any place of work in both public and private sector. The one day course enables the delegates to handle the difficult conversation in a workplace situation and build rapport with your coworkers. The course introduces delegates to the rules of communication, how to develop an effective presentation, strengthen their own skills at persuasion and the importance of nonverbal communication. The delegates will gain an understanding of key communication skills and importance of creating minutes of the meeting required for successful business interactions. The course helps you to enhance your human relation skills required in today’s tough business environment and handle fast-changing workplace conditions.

  • Communicate effectively in a multicultural environment

  • Maintain effective relationships with coworkers and clients

  • Enhanced skills to boost productivity and quality of relationships

  • Develop strong relationships through powerful communication

  • Courses delivered by experienced instructors

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

PREREQUISITES

There are no pre-requirements for attending the effective communication course.  

TARGET AUDIENCE

  • The course is designed for anyone who wants to improve their communication skills.
  • Existing junior managers who want to move into the managerial level.
  • Individuals who want to develop communication skills required for advancement within any business or organisation.

WHAT WILL YOU LEARN?

  • Learn how to explore different methods of communication
  • Plan a communication strategy and message
  • Techniques to identify and develop methods to break down the barriers to effective communications
  • Discover foundation tools for setting the stage for successful communications
  • Define goals for specific communications and choose the most effective methods of delivery

Enquire Program

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PROGRAM OVERVIEW

Communication is considered as an essential skill for conducting business. If you want to develop strong communication skills in the organisation, look at the successful business people around you. The way they are confident in their work engage in all aspects of their work and encourage others to succeed; these traits will definitely make you more effective in boosting your engagement levels. The effective communication training program helps you to create an open environment for communication and improve your emotional intelligence to deal with difficult situations.


PROGRAM CONTENT

An Introduction to Communication

  • Describe the concept of communication
  • Functions of communication
    • The Instructive function
    • The Influence and Persuasion
    • The Informal function
    • The Integrative function
  • Understand the communication process

Organisational Communication

  • Types of communications
    • Formal communications
    • Informal communications
  • Types of Organisational communications
    • Upward communication
    • Downward communication
    • Interactive communication
    • Lateral communication

Verbal Communication

  • What is verbal communication?
  • Where it takes place?
  • Explain the advantages and disadvantages of verbal communication

Non Verbal communication

  • What is non-verbal communication?
  • Where it takes place?
  • Describe the advantages and disadvantages of non-verbal communication
  • Types of non-verbal communication
    • Intentional nonverbal communication
    • Unintentional nonverbal communication
  • Form of non- verbal communication
    • Facial Expressions
    • Haptics
    • Eye Contact
    • Personal Space
    • Posture
    • Gestures

Communication Styles

  • Definition
  • Beliefs
  • General
  • Implications for others
  • Posture
  • Verbal Styles
  • Potential Consequences

Feedback in communication

  • Elaborate feedback
  • Characteristics of feedback
    • Specificity
    • Timeliness
    • Clarity
    • Description
    • Validity
    • Intention
    • Usefulness
    • Readiness
  • Value of feedback
  • Guidelines for giving feedback
  • Guidelines for receiving feedback

Listening in Communication

  • Benefits of listening
  • Types of listening
    • Critical listening
    • Discriminative listening
    • Biased listening
    • Evaluative listening
    • Comprehension listening
    • Appreciative listening
    • Relationship listening
    • Empathetic listening
    • Therapeutic listening
    • Sympathetic listening
    • Dialogic listening
  • Type of faulty listening
    • Pseudo-listening
    • Self-centered listening
    • Fill-in listening
    • Reconstruction listening
    • Insulated listening
    • Selective listening
    • Defensive listening
  • Explain Bad listening habits

Assertive Communication

  • Positive words and Phrases
  • Quotes from assertive people

Persuasion Skills

  • Process of Persuasion
    • Find Common Ground
    • Establish Credibility
    • Provide Vivid Evidence
    • Connect Emotionally
  • Tips for effective influence
  • Describe an effective persuader

Presentational Skills

  • Introduction to presentation
  • Importance of presentation
  • Presentation formats
    • An outline for presentations
    • Introduction
    • Body
    • Conclusion
  • Packaging
  • A checklist for presentation
  • Making the presentation delivery
  • Presentation Skills
  • Movement
  • Eye contact
  • Posture
  • Gestures
  • Facial Animation
  • Pause and pace
  • Voice
  • Dos and Don’ts of Presentation

Barriers to effective communication

  • Filtering
  • Selective Perception
  • Defensiveness
  • Language
  • Barriers to communication
    • Technical
    • Human/personal
    • Semantic
  • Removal of communication barriers

Effective Communication

  • Introduction to Effective communication
    • Characteristics of communication
    • Completeness
    • Conciseness
    • Empathy
    • Clarity of purpose
    • Feedback
    • Modify message according to audience
    • Multiple channels of communication
    • Make effective use of informal communication
  • 7 C’s and 4 S’s of Communication
  • 7 C’s
    • Credibility
    • Correctness
    • Conciseness
    • Completeness
    • Consistency
    • Concreteness
    • Clarity
  • 4 S’s
    • Strength
    • Simplicity
    • Shortness
    • Sincerity
    • Conditions for effective communication

Effective Communication Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Chatham

Chatham is a town located on the River Medway in North Kent, in South East England. It forms a large urban area known as the Medway Towns along with its neighbouring towns of Rochester and Gillingham. According to 2011 census, Chatham total population is about 76,792.. Chatham Dockyard, which was the birthplace of many famous ships including Nelson’s flagship HMS Victory, was a Royal Navy Dockyard situated on the River Medway in Kent and was established in the mid-16th century. Chatham Dockyard was closed in 1984, and following a closure, one part of the site developed as a commercial port and other parts were redeveloped for residential, and business purpose and some on some part Chatham Historic Dockyard museum was established. The main reason of reduction in importance of Chatham Dockyard was a reduction in Britain’s naval resources, and they moved to other locations. The town has road links, and the main interchanges for the area are railway and bus stations. Chatham has full pedestrianised high streets and the Pentagon shopping centre where many leading brands are available and is considered as the largest town centre for shopping. Chatham is also famous for Holcombe, which is the biggest hockey club in the country.

Government

As the Local government Act, 1972 implemented in the city, the borough status of the city got vanished. Since then it became the part of the Medway borough. Medway borough is a non-metropolitan district of Kent county. The name of Borough changes several time. Ultimately, the borough of Medway became unitary authority area, its administration got separated from Kent County. But for ceremonial purposes, they were recognized as a single entity. It comes under the jurisdiction of parliamentary constituency of  Chatham and Aylesford.  

Geography

Chatham is located near the junction point of North downs Slope meets with Medway River. Beyond the dockyard was marshy land which is now recognised as St Mary’s Island with several new improvements of housing estates. Till 20th century the south part of the borough was entirely rural having a large number of farms and tracts of woodland.

Landmarks

The Brook Theatre is a prosperous arts centre offering professional theatre, community productions and performances. There is one Nucleus Arts Centre located on the high streets where local artists develop and display their talents. Most of the Medway’s bus routes pass through Chatham Waterfront bus station, and the railway station is also within walking distance from the High Street.

Popular Culture

On a cultural level, Chatham is the main centre of numerous movements in art, literature and music. Medway Delta Sound emerged from 1977 until 1982, The Milkshakes, The Prisoners, The Dentists, The Singing Lions are some of the Medway Delta bands who gained international recognition. The Medway Poets were established in 1977; they performed on TV and Radio and at major literary festivals as well.  They became a significant influence on writers in the Medway Towns, but they disbanded in 1982

Transport

The Chatham Dockyard plus Medway had always played  significant role in communication. In past times, all the goods were transported to and from the area of Kent. These items include iron, timber, and stone on large scale from one point to another of city as well as outside it. Today, the barges is used only for holding tourist traffic. Now a days, one can easily access the yachts in the river .The constructions of the roads started in the romans era only. The city is recognized as Hub of Medway towns. This the main reason of the high traffic in the area. It is well known fact that traffic is a problem for many years. The roads of the city are sufficient to hold this much traffic. So, governments have started many schemes in tha past to solve this problem.

 

Essential Communication Skills

In today’s t...