Effective Communication

Enhance communication effectiveness

ABOUT THE PROGRAM

The effective communication course is designed to provide essential knowledge and techniques required by managers in any place of work in both public and private sector. The one day course enables the delegates to handle the difficult conversation in a workplace situation and build rapport with your coworkers. The course introduces delegates to the rules of communication, how to develop an effective presentation, strengthen their own skills at persuasion and the importance of nonverbal communication. The delegates will gain an understanding of key communication skills and importance of creating minutes of the meeting required for successful business interactions. The course helps you to enhance your human relation skills required in today’s tough business environment and handle fast-changing workplace conditions.

  • Communicate effectively in a multicultural environment

  • Maintain effective relationships with coworkers and clients

  • Enhanced skills to boost productivity and quality of relationships

  • Develop strong relationships through powerful communication

  • Courses delivered by experienced instructors

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

PREREQUISITES

There are no pre-requirements for attending the effective communication course.  

TARGET AUDIENCE

  • The course is designed for anyone who wants to improve their communication skills.
  • Existing junior managers who want to move into the managerial level.
  • Individuals who want to develop communication skills required for advancement within any business or organisation.

WHAT WILL YOU LEARN?

  • Learn how to explore different methods of communication
  • Plan a communication strategy and message
  • Techniques to identify and develop methods to break down the barriers to effective communications
  • Discover foundation tools for setting the stage for successful communications
  • Define goals for specific communications and choose the most effective methods of delivery

Enquire Program

Fill in the form below & we'd get back to you.

PROGRAM OVERVIEW

Communication is considered as an essential skill for conducting business. If you want to develop strong communication skills in the organisation, look at the successful business people around you. The way they are confident in their work engage in all aspects of their work and encourage others to succeed; these traits will definitely make you more effective in boosting your engagement levels. The effective communication training program helps you to create an open environment for communication and improve your emotional intelligence to deal with difficult situations.


PROGRAM CONTENT

An Introduction to Communication

  • Describe the concept of communication
  • Functions of communication
    • The Instructive function
    • The Influence and Persuasion
    • The Informal function
    • The Integrative function
  • Understand the communication process

Organisational Communication

  • Types of communications
    • Formal communications
    • Informal communications
  • Types of Organisational communications
    • Upward communication
    • Downward communication
    • Interactive communication
    • Lateral communication

Verbal Communication

  • What is verbal communication?
  • Where it takes place?
  • Explain the advantages and disadvantages of verbal communication

Non Verbal communication

  • What is non-verbal communication?
  • Where it takes place?
  • Describe the advantages and disadvantages of non-verbal communication
  • Types of non-verbal communication
    • Intentional nonverbal communication
    • Unintentional nonverbal communication
  • Form of non- verbal communication
    • Facial Expressions
    • Haptics
    • Eye Contact
    • Personal Space
    • Posture
    • Gestures

Communication Styles

  • Definition
  • Beliefs
  • General
  • Implications for others
  • Posture
  • Verbal Styles
  • Potential Consequences

Feedback in communication

  • Elaborate feedback
  • Characteristics of feedback
    • Specificity
    • Timeliness
    • Clarity
    • Description
    • Validity
    • Intention
    • Usefulness
    • Readiness
  • Value of feedback
  • Guidelines for giving feedback
  • Guidelines for receiving feedback

Listening in Communication

  • Benefits of listening
  • Types of listening
    • Critical listening
    • Discriminative listening
    • Biased listening
    • Evaluative listening
    • Comprehension listening
    • Appreciative listening
    • Relationship listening
    • Empathetic listening
    • Therapeutic listening
    • Sympathetic listening
    • Dialogic listening
  • Type of faulty listening
    • Pseudo-listening
    • Self-centered listening
    • Fill-in listening
    • Reconstruction listening
    • Insulated listening
    • Selective listening
    • Defensive listening
  • Explain Bad listening habits

Assertive Communication

  • Positive words and Phrases
  • Quotes from assertive people

Persuasion Skills

  • Process of Persuasion
    • Find Common Ground
    • Establish Credibility
    • Provide Vivid Evidence
    • Connect Emotionally
  • Tips for effective influence
  • Describe an effective persuader

Presentational Skills

  • Introduction to presentation
  • Importance of presentation
  • Presentation formats
    • An outline for presentations
    • Introduction
    • Body
    • Conclusion
  • Packaging
  • A checklist for presentation
  • Making the presentation delivery
  • Presentation Skills
  • Movement
  • Eye contact
  • Posture
  • Gestures
  • Facial Animation
  • Pause and pace
  • Voice
  • Dos and Don’ts of Presentation

Barriers to effective communication

  • Filtering
  • Selective Perception
  • Defensiveness
  • Language
  • Barriers to communication
    • Technical
    • Human/personal
    • Semantic
  • Removal of communication barriers

Effective Communication

  • Introduction to Effective communication
    • Characteristics of communication
    • Completeness
    • Conciseness
    • Empathy
    • Clarity of purpose
    • Feedback
    • Modify message according to audience
    • Multiple channels of communication
    • Make effective use of informal communication
  • 7 C’s and 4 S’s of Communication
  • 7 C’s
    • Credibility
    • Correctness
    • Conciseness
    • Completeness
    • Consistency
    • Concreteness
    • Clarity
  • 4 S’s
    • Strength
    • Simplicity
    • Shortness
    • Sincerity
    • Conditions for effective communication

Effective Communication Enquiry

 

Enquire Now


----- OR -------

Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Colchester

 

Colchester, through which the River Colne runs,  is a market town located in the borough of Colchester, Essex, 50 miles northeast of London. As of the 2011 Census, Colchester was the fastest growing town. People from Colchester are known as Colcestrian. Colchester is not only the oldest town since the Roman civilization, it is also the oldest town in BritainColchester was also known as the capital of Roman Britain. The Most Ancient European Towns Network also lists Colchester as one of its members.

The A12 road and the Colchester railway station both connect this town to the capital. Being a market town, there are a number of commuters who travel to and from to this location. The Stansted Airport and the Harwich ferry port are two means used for this purpose which lie at a distance of 30 miles and 20 miles from Colchester respectively. One of the main attractions at this market town is the Colchester Castle. The town is also home to the Colchester United Football Club.

Garrison

Colchester has served as a military garrison ever since the Roman period. The 16th Air Assault Brigade is currently housed in this Colchester Garrison. The Glasshouse, the army’s military prison meant for corrective training, is located in Berechurch Hall Road, which lies on the outskirts of Colchester. The Glasshouse is a prison for those men and women in the army service who have been sentenced to serve detention periods.

During the ten year period of 1998-2008, the garrison saw many changes. The Ministry of Defence sold a lot of it's for developing private housings. This led to the relocation of some parts of the garrison. There are parts in the garrison that still await the development process. This may happen in the second phase that is yet to be initiated.

Colchester ,in 2006, started the practice of firing Royal Salutes on a Royal anniversary or a Royal visit or visit by a foreign dignitary. The Castle Park is the place where the salutes are fired from since 2009.

Museums

There are various museums in Colchester such as The Castle Museum, Hollytrees Museum, Natural History   Museum. The Castle Museum which is located inside the Colchester Castle is home to an exhibit on Colchester of the Roman times. The Holltrees Museum is a museum for social history where exhibits for children can also be seen in Charles Gray’s former home. Situated in what was earlier the All Saints' Church, is the Natural History Museum.

The erstwhile Cavalry Barracks are home to a visitor and museum and display exhibits from the Roman Circus. The museum is managed by the Colchester Archaeological Trust. There are replicas and models of the circus as well as finds from Roman cemeteries included in these exhibits.In 2014 brick and marble columns from the massive frontage of the area of the Temple of Claudius were discovered behind the High Street. There are plans to exhibit them to the public.

 The Gosbecks Archaeological Park

The Gosbecks Archaeological Park which is home to a Roman theatre and a Roman-British temple is located in the south-west part of the town. Once the park used to be the place for the  "Cunobelin's farm", named after a Catuvellauni king, whose coins were found at the site in large quantities. The park, during the Roman period, housed a large Romano-British temple and Britain's largest Roman theatre. This theatre was almost twice as big in size as compared to the largest theatre in Colchester today. Another reason for the park to be famous is its closeness to the post-conquest Stanway burials, a Roman fort and the Iron Age defensive earthworks that are still existing.

Essential Communication Skills

In today’s t...