Effective Communication

Enhance communication effectiveness

ABOUT THE PROGRAM

The effective communication course is designed to provide essential knowledge and techniques required by managers in any place of work in both public and private sector. The one day course enables the delegates to handle the difficult conversation in a workplace situation and build rapport with your coworkers. The course introduces delegates to the rules of communication, how to develop an effective presentation, strengthen their own skills at persuasion and the importance of nonverbal communication. The delegates will gain an understanding of key communication skills and importance of creating minutes of the meeting required for successful business interactions. The course helps you to enhance your human relation skills required in today’s tough business environment and handle fast-changing workplace conditions.

  • Communicate effectively in a multicultural environment

  • Maintain effective relationships with coworkers and clients

  • Enhanced skills to boost productivity and quality of relationships

  • Develop strong relationships through powerful communication

  • Courses delivered by experienced instructors

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

PREREQUISITES

There are no pre-requirements for attending the effective communication course.  

TARGET AUDIENCE

  • The course is designed for anyone who wants to improve their communication skills.
  • Existing junior managers who want to move into the managerial level.
  • Individuals who want to develop communication skills required for advancement within any business or organisation.

WHAT WILL YOU LEARN?

  • Learn how to explore different methods of communication
  • Plan a communication strategy and message
  • Techniques to identify and develop methods to break down the barriers to effective communications
  • Discover foundation tools for setting the stage for successful communications
  • Define goals for specific communications and choose the most effective methods of delivery

Enquire Program

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PROGRAM OVERVIEW

Communication is considered as an essential skill for conducting business. If you want to develop strong communication skills in the organisation, look at the successful business people around you. The way they are confident in their work engage in all aspects of their work and encourage others to succeed; these traits will definitely make you more effective in boosting your engagement levels. The effective communication training program helps you to create an open environment for communication and improve your emotional intelligence to deal with difficult situations.


PROGRAM CONTENT

An Introduction to Communication

  • Describe the concept of communication
  • Functions of communication
    • The Instructive function
    • The Influence and Persuasion
    • The Informal function
    • The Integrative function
  • Understand the communication process

Organisational Communication

  • Types of communications
    • Formal communications
    • Informal communications
  • Types of Organisational communications
    • Upward communication
    • Downward communication
    • Interactive communication
    • Lateral communication

Verbal Communication

  • What is verbal communication?
  • Where it takes place?
  • Explain the advantages and disadvantages of verbal communication

Non Verbal communication

  • What is non-verbal communication?
  • Where it takes place?
  • Describe the advantages and disadvantages of non-verbal communication
  • Types of non-verbal communication
    • Intentional nonverbal communication
    • Unintentional nonverbal communication
  • Form of non- verbal communication
    • Facial Expressions
    • Haptics
    • Eye Contact
    • Personal Space
    • Posture
    • Gestures

Communication Styles

  • Definition
  • Beliefs
  • General
  • Implications for others
  • Posture
  • Verbal Styles
  • Potential Consequences

Feedback in communication

  • Elaborate feedback
  • Characteristics of feedback
    • Specificity
    • Timeliness
    • Clarity
    • Description
    • Validity
    • Intention
    • Usefulness
    • Readiness
  • Value of feedback
  • Guidelines for giving feedback
  • Guidelines for receiving feedback

Listening in Communication

  • Benefits of listening
  • Types of listening
    • Critical listening
    • Discriminative listening
    • Biased listening
    • Evaluative listening
    • Comprehension listening
    • Appreciative listening
    • Relationship listening
    • Empathetic listening
    • Therapeutic listening
    • Sympathetic listening
    • Dialogic listening
  • Type of faulty listening
    • Pseudo-listening
    • Self-centered listening
    • Fill-in listening
    • Reconstruction listening
    • Insulated listening
    • Selective listening
    • Defensive listening
  • Explain Bad listening habits

Assertive Communication

  • Positive words and Phrases
  • Quotes from assertive people

Persuasion Skills

  • Process of Persuasion
    • Find Common Ground
    • Establish Credibility
    • Provide Vivid Evidence
    • Connect Emotionally
  • Tips for effective influence
  • Describe an effective persuader

Presentational Skills

  • Introduction to presentation
  • Importance of presentation
  • Presentation formats
    • An outline for presentations
    • Introduction
    • Body
    • Conclusion
  • Packaging
  • A checklist for presentation
  • Making the presentation delivery
  • Presentation Skills
  • Movement
  • Eye contact
  • Posture
  • Gestures
  • Facial Animation
  • Pause and pace
  • Voice
  • Dos and Don’ts of Presentation

Barriers to effective communication

  • Filtering
  • Selective Perception
  • Defensiveness
  • Language
  • Barriers to communication
    • Technical
    • Human/personal
    • Semantic
  • Removal of communication barriers

Effective Communication

  • Introduction to Effective communication
    • Characteristics of communication
    • Completeness
    • Conciseness
    • Empathy
    • Clarity of purpose
    • Feedback
    • Modify message according to audience
    • Multiple channels of communication
    • Make effective use of informal communication
  • 7 C’s and 4 S’s of Communication
  • 7 C’s
    • Credibility
    • Correctness
    • Conciseness
    • Completeness
    • Consistency
    • Concreteness
    • Clarity
  • 4 S’s
    • Strength
    • Simplicity
    • Shortness
    • Sincerity
    • Conditions for effective communication

Effective Communication Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Dublin

Dublin lies on the eastern shore of Ireland. It is the largest and capital city of Ireland. The town has a populace of 1,173,179. As of 2016, the population of Greater Dublin was 1,904,806. By following the Norman Invasion, the Kingdom of Dublin become the principal city of Ireland. The city grew rapidly during the 17th century.

Before the Acts of Union, it was the second largest city in the British Empire. Dublin turns out to be the capital of Ireland by following the division of Ireland. Globalisation and World Cities Research Network reported Dublin as a global city. The city got the rank of “Alpha”. This places the city in top thirty cities across the world. This city is the significant and modern centre for arts, education, economy, administration and industry.

Climate

Dublin has an oceanic climate like that of northwestern Europe. It has awesome weather with cool summers and mild winters. The city doesn’t have temperature extremes as compared to other cities. The maximum temperature in January is approx. 8.8 °C and the maximum temperature in the month of July is approx. 20.2 °C.

The months with higher temperatures are May and June. October is considered as the wettest month with 76mm of rain. The amount of rainfall is even throughout the year in Dublin. It is the driest place in the Ireland as it is located in sheltered of the east coast. Half of the rain from the west coast reaches there making it the dry place to live in.

Places of Interest

Landmarks

The ancient monuments and landmarks were constructed in the city dates back hundreds of years. Dublin Castle is one of the oldest monument in the city. In 1204, the city was first established as the major defensive work. It was founded on the order of King John which was further named as Norman invasion of Ireland.

The spire of Dublin is one of the newest monuments in the city which is known as “Monument of Light”.  This replaces Nelson’s Pillar and is aimed to take Dublin’s place in the 21st century. Ian Ritchie Architects designed the architecture of spire. The testimonial has a base of lit, and the top is illuminated for providing a guiding light in the night. Other landmarks include Christ Church Cathedral, Molly Malone statue, The Custom House, Poolbeg Towers and much more.

Parks

Dublin is a green city. It has many green parks around it. It manages approximately 1,500 hectares of parks. Some of the public parks are Herbert Park, Phoenix Park and St Stephen’s Green. The Phoenix Park is approximately 3 km away from the west of the city centre. Because of its huge dimensions, it is one of the largest walled parks in the Europe. St Stephen’s Green Park is near the famous shopping street Known as Grafton Street.

Economy

The city is the economic centre of the Ireland as it is the economic development throughout the period of Celtic Tiger. Also, it is listed on number 10th as richest by personal income. Some of them are textile manufacturing, brewing, and food processing and distilling.

With the improvement in the economy, pharmaceutical, information and communication technology businesses come to the city from all around the world. With the establishment of International Financial Services Centre in the city, the financial services play a crucial part in the city. Dublin is the host of half of top 50 banks and top 20 insurance companies in the world.

Essential Communication Skills

In today’s t...