Effective Communication

Enhance communication effectiveness

ABOUT THE PROGRAM

The effective communication course is designed to provide essential knowledge and techniques required by managers in any place of work in both public and private sector. The one day course enables the delegates to handle the difficult conversation in a workplace situation and build rapport with your coworkers. The course introduces delegates to the rules of communication, how to develop an effective presentation, strengthen their own skills at persuasion and the importance of nonverbal communication. The delegates will gain an understanding of key communication skills and importance of creating minutes of the meeting required for successful business interactions. The course helps you to enhance your human relation skills required in today’s tough business environment and handle fast-changing workplace conditions.

  • Communicate effectively in a multicultural environment

  • Maintain effective relationships with coworkers and clients

  • Enhanced skills to boost productivity and quality of relationships

  • Develop strong relationships through powerful communication

  • Courses delivered by experienced instructors

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

PREREQUISITES

There are no pre-requirements for attending the effective communication course.  

TARGET AUDIENCE

  • The course is designed for anyone who wants to improve their communication skills.
  • Existing junior managers who want to move into the managerial level.
  • Individuals who want to develop communication skills required for advancement within any business or organisation.

WHAT WILL YOU LEARN?

  • Learn how to explore different methods of communication
  • Plan a communication strategy and message
  • Techniques to identify and develop methods to break down the barriers to effective communications
  • Discover foundation tools for setting the stage for successful communications
  • Define goals for specific communications and choose the most effective methods of delivery

Enquire Program

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PROGRAM OVERVIEW

Communication is considered as an essential skill for conducting business. If you want to develop strong communication skills in the organisation, look at the successful business people around you. The way they are confident in their work engage in all aspects of their work and encourage others to succeed; these traits will definitely make you more effective in boosting your engagement levels. The effective communication training program helps you to create an open environment for communication and improve your emotional intelligence to deal with difficult situations.


PROGRAM CONTENT

An Introduction to Communication

  • Describe the concept of communication
  • Functions of communication
    • The Instructive function
    • The Influence and Persuasion
    • The Informal function
    • The Integrative function
  • Understand the communication process

Organisational Communication

  • Types of communications
    • Formal communications
    • Informal communications
  • Types of Organisational communications
    • Upward communication
    • Downward communication
    • Interactive communication
    • Lateral communication

Verbal Communication

  • What is verbal communication?
  • Where it takes place?
  • Explain the advantages and disadvantages of verbal communication

Non Verbal communication

  • What is non-verbal communication?
  • Where it takes place?
  • Describe the advantages and disadvantages of non-verbal communication
  • Types of non-verbal communication
    • Intentional nonverbal communication
    • Unintentional nonverbal communication
  • Form of non- verbal communication
    • Facial Expressions
    • Haptics
    • Eye Contact
    • Personal Space
    • Posture
    • Gestures

Communication Styles

  • Definition
  • Beliefs
  • General
  • Implications for others
  • Posture
  • Verbal Styles
  • Potential Consequences

Feedback in communication

  • Elaborate feedback
  • Characteristics of feedback
    • Specificity
    • Timeliness
    • Clarity
    • Description
    • Validity
    • Intention
    • Usefulness
    • Readiness
  • Value of feedback
  • Guidelines for giving feedback
  • Guidelines for receiving feedback

Listening in Communication

  • Benefits of listening
  • Types of listening
    • Critical listening
    • Discriminative listening
    • Biased listening
    • Evaluative listening
    • Comprehension listening
    • Appreciative listening
    • Relationship listening
    • Empathetic listening
    • Therapeutic listening
    • Sympathetic listening
    • Dialogic listening
  • Type of faulty listening
    • Pseudo-listening
    • Self-centered listening
    • Fill-in listening
    • Reconstruction listening
    • Insulated listening
    • Selective listening
    • Defensive listening
  • Explain Bad listening habits

Assertive Communication

  • Positive words and Phrases
  • Quotes from assertive people

Persuasion Skills

  • Process of Persuasion
    • Find Common Ground
    • Establish Credibility
    • Provide Vivid Evidence
    • Connect Emotionally
  • Tips for effective influence
  • Describe an effective persuader

Presentational Skills

  • Introduction to presentation
  • Importance of presentation
  • Presentation formats
    • An outline for presentations
    • Introduction
    • Body
    • Conclusion
  • Packaging
  • A checklist for presentation
  • Making the presentation delivery
  • Presentation Skills
  • Movement
  • Eye contact
  • Posture
  • Gestures
  • Facial Animation
  • Pause and pace
  • Voice
  • Dos and Don’ts of Presentation

Barriers to effective communication

  • Filtering
  • Selective Perception
  • Defensiveness
  • Language
  • Barriers to communication
    • Technical
    • Human/personal
    • Semantic
  • Removal of communication barriers

Effective Communication

  • Introduction to Effective communication
    • Characteristics of communication
    • Completeness
    • Conciseness
    • Empathy
    • Clarity of purpose
    • Feedback
    • Modify message according to audience
    • Multiple channels of communication
    • Make effective use of informal communication
  • 7 C’s and 4 S’s of Communication
  • 7 C’s
    • Credibility
    • Correctness
    • Conciseness
    • Completeness
    • Consistency
    • Concreteness
    • Clarity
  • 4 S’s
    • Strength
    • Simplicity
    • Shortness
    • Sincerity
    • Conditions for effective communication

Effective Communication Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Harrogate

Harrogate is a district situated in the shire county of North Yorkshire. The town is famous for its Spa Industry. It is also a tourist place. The major attractions of the town are RHS Harlow Carr gardens and spa waters. The city also has a National park. In the 17th century, the town was divided into High Harrogate and Low Harrogate. Now the two towns combined known as Harrogate. People are very friendly there and in the survey of 2013, it was voted as the happiest place among any other cities in the England. Elements such as common salt, Sulphur and Iron are found in huge quantity in the Spa water. In the Georgian era of the 16th century, this town was famously known as The English Spa. The Iron-rich water had been used for medical treatment for two centuries (17th and 18th). Because of this sure shot treatment, there had been a large number of people migrated to this town. So, it added a lot more wealth in the basket of the town.

History

As per the records of the 13th century, the earlier names of the town were Harrowgate, Harrogate and Harwegate. Still, no one could explain the origin of the town. During the late 13th century, King Edward III admittedly the Knaresborough forest to his son John. He was Duke of Lancaster. The root cause of the development of the Harrogate was owing to Sulphur and Iron-rich water. William Slingsby found the similar properties of Belgian spa water in the water of Tewit well. Edmund Deane gave a push to the importance of water and published in its book. A very important episode of past i.e creation of water gas by Engineer Samson Fox is also associated with the town. His invention was in the field of heating and gas lighting. By using this, he lit Parliament Street by water-gas. He had been mayor for 3 terms.

Geography

The town provides shelter to many travellers working in Bradford and Leeds. The property prices are very high here. There are many properties in the town as well as villages that have worth more than 1 million pounds. The climatic condition of the town is dry in summer and mild during winters.  There are many towns that have establishments below the Harrogate.

Economy and Landmarks

The economy of the town is very strong. It is also one of the flexible economies in the Britain.  The Harrogate International Centre hosts the conferences appreciated at the global level. It earns huge revenue from here. This Centre is appreciated by all over the Britain and Europe as well. Other famous items that have been exported by Harrogate are Farrah’s Toffee, Harrogate Blue Cheese, Harrogate Bluewater, and Yorkshire Tea. The famous Architect Temple Lushington Moore constructed a famous building St Wilfrid in the town. The Frank Matcham renowned Royal Hall Theatre is also in the city. The Royal Pump Room representing town’s spa industry also attracts tourists to the town. Other prominent places are Montpellier quarter, The Valley Gardens, Crescent Gardens and a few more.

Culture

The today’s Harrogate Theatre helped the British soldiers that were fighting Boer War in South Africa. The North of England’s leading arts festival i.e Harrogate Festival of Arts and Science has also been celebrating in the city. As per channel 4 TV show 2005, it stood at third place to live in the UK. The number dropped to one in the next year.

Sport and Transport

The Finish Line of the first stage of the Tour de France is organised by Harrogate Authority. The Event attracted a huge bulk of the crowd from other parts of the world and it was telecast to the global audience. It is well connected with road, railway and air.

Essential Communication Skills

In today’s t...