Effective Communication | MSP Training

ABOUT THE PROGRAM

The effective communication course is designed to provide essential knowledge and techniques required by managers in any place of work in both public and private sector. The one day course enables the delegates to handle the difficult conversation in a workplace situation and build rapport with your coworkers. The course introduces delegates to the rules of communication, how to develop an effective presentation, strengthen their own skills at persuasion and the importance of nonverbal communication. The delegates will gain an understanding of key communication skills and importance of creating minutes of the meeting required for successful business interactions. The course helps you to enhance your human relation skills required in today’s tough business environment and handle fast-changing workplace conditions.

Communicate effectively in a multicultural environment
Maintain effective relationships with coworkers and clients
Enhanced skills to boost productivity and quality of relationships
Develop strong relationships through powerful communication
Courses delivered by experienced instructors

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

PREREQUISITES

There are no pre-requirements for attending the effective communication course.

TARGET AUDIENCE

The course is designed for anyone who wants to improve their communication skills.
Existing junior managers who want to move into the managerial level.
Individuals who want to develop communication skills required for advancement within any business or organisation.

WHAT WILL YOU LEARN?

Learn how to explore different methods of communication
Plan a communication strategy and message
Techniques to identify and develop methods to break down the barriers to effective communications
Discover foundation tools for setting the stage for successful communications
Define goals for specific communications and choose the most effective methods of delivery

Enquire Program

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PROGRAM OVERVIEW

Communication is considered as an essential skill for conducting business. If you want to develop strong communication skills in the organisation, look at the successful business people around you. The way they are confident in their work engage in all aspects of their work and encourage others to succeed; these traits will definitely make you more effective in boosting your engagement levels. The effective communication training program helps you to create an open environment for communication and improve your emotional intelligence to deal with difficult situations.

PROGRAM CONTENT

An Introduction to Communication

Describe the concept of communication
Functions of communication
- The Instructive function
- The Influence and Persuasion
- The Informal function
- The Integrative function
Understand the communication process

Organisational Communication

Types of communications
- Formal communications
- Informal communications
Types of Organisational communications
- Upward communication
- Downward communication
- Interactive communication
- Lateral communication

Verbal Communication

What is verbal communication?
Where it takes place?
Explain the advantages and disadvantages of verbal communication

Non Verbal communication

What is non-verbal communication?
Where it takes place?
Describe the advantages and disadvantages of non-verbal communication
Types of non-verbal communication
- Intentional nonverbal communication
- Unintentional nonverbal communication
Form of non- verbal communication
- Facial Expressions
- Haptics
- Eye Contact
- Personal Space
- Posture
- Gestures

Communication Styles

Definition
Beliefs
General
Implications for others
Posture
Verbal Styles
Potential Consequences

Feedback in communication

Elaborate feedback
Characteristics of feedback
- Specificity
- Timeliness
- Clarity
- Description
- Validity
- Intention
- Usefulness
- Readiness
Value of feedback
Guidelines for giving feedback
Guidelines for receiving feedback

Listening in Communication

Benefits of listening
Types of listening
- Critical listening
- Discriminative listening
- Biased listening
- Evaluative listening
- Comprehension listening
- Appreciative listening
- Relationship listening
- Empathetic listening
- Therapeutic listening
- Sympathetic listening
- Dialogic listening
Type of faulty listening
- Pseudo-listening
- Self-centered listening
- Fill-in listening
- Reconstruction listening
- Insulated listening
- Selective listening
- Defensive listening
Explain Bad listening habits

Assertive Communication

Positive words and Phrases
Quotes from assertive people

Persuasion Skills

Process of Persuasion
- Find Common Ground
- Establish Credibility
- Provide Vivid Evidence
- Connect Emotionally
Tips for effective influence
Describe an effective persuader

Presentational Skills

Introduction to presentation
Importance of presentation
Presentation formats
- An outline for presentations
- Introduction
- Body
- Conclusion
Packaging
A checklist for presentation
Making the presentation delivery
Presentation Skills
Movement
Eye contact
Posture
Gestures
Facial Animation
Pause and pace
Voice
Dos and Don’ts of Presentation

Barriers to effective communication

Filtering
Selective Perception
Defensiveness
Language
Barriers to communication
- Technical
- Human/personal
- Semantic
Removal of communication barriers

Effective Communication

Introduction to Effective communication
- Characteristics of communication
- Completeness
- Conciseness
- Empathy
- Clarity of purpose
- Feedback
- Modify message according to audience
- Multiple channels of communication
- Make effective use of informal communication
7 C’s and 4 S’s of Communication
7 C’s
- Credibility
- Correctness
- Conciseness
- Completeness
- Consistency
- Concreteness
- Clarity
4 S’s
- Strength
- Simplicity
- Shortness
- Sincerity
- Conditions for effective communication

Effective Communication Enquiry

Enquire Now

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Heathrow

In London, Heathrow airport is a major international airport. Heathrow airport is the world’s second busiest airport by International passenger traffic. In 2016, Heathrow airport has a 75.7 million passengers travelling record. Heathrow airport renders scheduled services which is one of the six airports along with Gatwick, Luton, London City, Stansted and Southend. Heathrow airport is located 23 km west of Central London. This airport has two parallel east-west runways and four operational terminals that cover 4.74 sq. mi. From Heathrow airport, above 80 airlines fly to 180 locations (approx.) worldwide carrying more than 72 million travellers and 1.4 million tonnes of cargo every year. Heathrow airport is enclosed by the Hillingdon, Longford, Cranford and Harmondsworth from the north side and by Hatton and Hounslow from the east side. Heathrow airport offers many facilities such as for business, handicapped travellers and children. Heathrow airport has a splendid rail and road links to London and other cities of the country. From Heathrow airport, there are many public means of transport such as coaches, taxis, trains and Heathrow express, ease the passengers to travel to the main city.

History

Heathrow airports in its started life are known by the name of Great-West Aerodrome and occasionally known as Heathrow Aerodrome. It is originated in 1946 as London Airport for commercial air travel and renamed as Heathrow airport in 1966. Sir Frederick Gibberd has designed the Heathrow airport. He has designed the original terminals and buildings. In the 1980s and 90s Heathrow develop into a major employer with 70,000 staff.

Security

At the Heathrow airport, full body scanners are used which exhibits a cartoon-style figure of passengers’ body and exhibits all the items on the screen which are restricted to carry while travelling. Aviation security which is the unit of Metropolitan Police holds the responsibility of airport police. It also has armoured vehicles of Household Cavalry, which has been sporadically deployed during the time of heightened security.

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Essential Communication Skills

In today’s t...