Interview Skills for Managers

Conduct productive and focused interviews

ABOUT THE PROGRAM

The Interview Skills for Managers course is designed to provide fundamental knowledge and skills required during the interview process. The one day course provides a well-structured framework for the supervisors, managers and other people who are engaged in the process of staff recruitment. The delegates will learn how to use a competency-based approach in the process of recruiting and techniques for selecting the best candidate for the job. The course enables the delegates to prepare their participants as successful potential candidates for interviews. You will also know the best practices for finding the best applicants and specific interviewing techniques such as mirroring and body language.   

  • Effectively manage the recruitment process

  • Explore the techniques for asking thoughtful questions

  • Deliver the best employment strategies for better-recruiting skills

  • Courses delivered by expert and qualified instructors

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The Interview Skills for Managers course has no pre-requirements.

TARGET AUDIENCE

The course is intended for those who conduct interviews within the organisation or business for hiring the new staff. It is particularly useful for:

  • Managers
  • Human Resource Managers
  • Team Leaders
  • Supervisors
  • Senior Managers
  • Business Owners
  • Directors
  • Consultants
  • Technical and Academic Team Members

WHAT WILL YOU LEARN?

  • Learn how to create interview plan from start to finish
  • Understand the behavioural and competency-based approach to interview
  • Strategies to build up a favourable impression of yourself and your organisation
  • Explore the techniques used in the recruitment process
  • Learn how to apply fair and lawful interview techniques
  • Learn how nonverbal communication and body language impact your interviews

Enquire Program

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PROGRAM OVERVIEW

No-a-days, the hiring decisions are highly made on the basis of appearance factors. Many supervisors and hiring managers generally neglect to ask the right questions from the candidates and end up with wrong hirings and even worse. The Interview Skills for Managers training program under communication skills training helps the delegates to conduct the useful interviews lead to better hiring choices. The ability to choose a right candidate is very critical for the growth of the organisation as well as manager’s own advancement and success. The course is intended for the individuals who want to sharpen their interview skills and conduct successful interviews for hiring the top talent. 


PROGRAM CONTENT

Essentials of Interviews

  • Define interview
  • Outline the importance of interviewing skills
  • Describe the types of interviews
  • Pre-employment testing
  • Success factors
  • Identify success factors
  • How to set a job?
  • Analyse and establish the culture
  • Using the Success Factor Worksheet
  • Finalise success factors

Preparing for the Interview

  • Describe the interviewing panel
  • Responsibilities before the interview
  • Responsibilities during the interview process

Planning and Preparing Interview

  • Preparing for an interview
  • Reviewing a candidate’s resume
  • Identify lead questions
  • Select sample point questions
  • Preparing an agenda
  • Customising an interview
  • Preparing for an interview
  • Defining personality styles
  • Making the office
  • Ensuring privacy

Handling and Conducting Interview

  • How to handle an interview?
  • Identify types of candidates
  • Understand the importance of silence
  • Conduct an interview
  • Open the interview
  • Gather information
  • Close the interview
  • Take notes
  • Identify effective communication techniques or methods

Evaluating and Deciding

  • Evaluate a candidate
  • Identify types of bias
  • Make a right decision
  • Rank a suitable candidate

Following up

  • Follow up after an interview
  • Find the suitable candidate
  • Identify steps to follow up
  • Understand self-evaluation

EEO Guidelines

  • Describe EEO guidelines
  • Understand EEO laws
  • Conduct pre-employment inquiries
  • Identify general principles
  • Identify critical EEO terms
  • Nondiscriminatory interview questions
  • Identify appropriate questions
  • Disqualify candidates

Federal Laws

  • Americans with Disabilities Act
  • Understand Americans with Disabilities Act
  • Understand reasonable accommodation
  • Identify permitted and prohibited questions
  • Answer questions
  • Immigrate Reform and Control Act
  • Hire employees

Interview Skills for Managers Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Swansea

Swansea is a coastal city lies on the south coast of Wales with a population of around 241,300 in 2014. The county of Swansea is the second largest and most populous city in the Wales followed by Cardiff. The city is situated between the ancient Welsh and Glamorgan‘s historic county boundaries and surrounded by Bristol Channel and Swansea Bay. The city was also known as Copperopolis due to the presence of copper industry in the 19th century. The town got the city status in 1969 during the Prince Charles’s tour to Wales. The city comprises four physical areas include Gower Peninsula, urban and suburban zone stretching to the towns of Gorseinon, Lliw uplands and coastal strip around Swansea Bay.

History

The name of the city is derived from Sveinn’s island, referring settlement is developed on the raised ground in marshes. The early evidence of the area demonstrated the Bronze Age, Stone Age and Iron Age. It has been suggested that the city has developed as a Viking trading post. The first charter was granted to the city in the 11th century and it gained the status of the borough.  A marcher lordship was formed in the city after the Norman Empire and incorporated land around the manor of Kilvey, Swansea Bay and the peninsula. The borough charter was granted between 1158 and 1184 and gained the status of chief lordship town.

During the Industrial Revolution, the city served as the key logical base for copper smelting works. The wool, cloth, wine and coal was traded through the Swansea port. The population of the city expanded significantly in the 18th century. The lower Swansea valley was filled with waste products and derelict works due to decline in heavy industries in the town in the 20th century. The Lower Swansea Valley Scheme was introduced in the city to bring the wasteland into the usable condition. This resulted in the construction of Enterprise Zone over the wasteland and north and south dock became Parc Tawe and Marina respectively. The city was the prime target of German bombers during the Second World War due to the presence of the heavy industries in the town and the centre of the town was significantly affected.  

Economy

The economy of the city was based on metals, copper and mining industry in the 18th century.  These heavy industries declined and the majority of the copper ores were melted in the lower Swansea valley. The trend of the economy shifted to light industries and service sector. More than 90% of the workforce is engaged in the service sector including banking, finance, education, public administration and insurance. Headquarter of the Driver and Vehicle Licensing Agency is based in the city and provided employment to around 6000 people in the city while other major employers in the city include Virgin Media, Amazon, Admiral Group, BT and HSBC. The city is home to the worldwide customer care centre of the Virgin Atlantic, handling baggage claims, customer relations, reservations and sales. 

Education

The city has six infants, one nursery, five junior, fifteen comprehensive and seventy-seven primary schools in the city. The campus of Swansea University is located in the Singleton Park for higher education. The engineering department of the university has done an outstanding work for solving engineering design problems and acknowledged as a centre of excellence. The other departments of the university such as Physics, Computer Science and History were also renowned for their achievements. The third best medical school in the country after Cambridge and Oxford ‘Swansea University Medical School’ is located in the city. The other higher educational institutes are Gower College and University of Wales Trinity Saint David.  

Essential Communication Skills

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