The type of service provided to the client’s and the success of a business are directly proportional to each other. The better the service, the more the success rate. What, how and when a service needs to be delivered to a customer is the scope of this Customer Service Delivery course. This course helps the delegates to acquire and improve skills to help build affectionate relations with their clients. The course comes with tools, techniques and prototypes which delegates can use to provide better service to the clients. With better customer service being delivered to the clients, the organisation benefits by understanding the client’s nature and requirements.
MSP TrainingUnderstanding Customer Requirements
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The type of service provided to the client’s and the success of a business are directly proportional to each other. The better the service, the more the success rate. What, how and when a service needs to be delivered to a customer is the scope of this Customer Service Delivery course. This course helps the delegates to acquire and improve skills to help build affectionate relations with their clients. The course comes with tools, techniques and prototypes which delegates can use to provide better service to the clients. With better customer service being delivered to the clients, the organisation benefits by understanding the client’s nature and requirements.
Master ways to develop & maintain a positive, customer-focused, defiance
Assess and analyse customer satisfaction
Deal with customer dissatisfaction situations resulting in constructive outcomes
Gain insight to connecting with the clients online
Find out what's included in the training programme.
Clear and concise objectives to guide delegates through the course.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
Courseware will also be provided to the delegates so that they can revise the course after the training.
There are no prerequisites for this course.
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Customer Service Delivery course is a must for all those who seek to gain profit from the clients. A better communication and a better understanding of the client is what this training aims at. We at Pearce Mayfield ensure our clients go satisfied and replete with the knowledge that helps them gain profits from their clients in return.
Exam:
Exam Type: Multiple Choice Questions
Duration: 90 minutes
Pass Percentile: 45%
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Reach us at 0121 368 7851 or info@msptraining.com for more information.
Bedford is county town with 80 thousand population. The last census conducted in the year of 2015. The approximate population of Bedford is 1 lakh 67 thousand. A river Great Ouse also flows in the city. Henry, I built Bedford Castle. The same infrastructure was destroyed in 1224. It has been representing the Parliament seat since 1265. A large population of Italy migrated to this town in the past. They proved to be the workforce for this city and helped in the economic sector in the past.
History
The origin of Town’s name is based on the chief of Saxon. He was commonly called Beda. According to some historians, the name is also derived from the river Great Ouse. During the early middle ages, it was an agricultural region where the market was operated nearby town. The wool was a major and crucial industry at that time. The other important industry of the town was Lace industry. Brewing leads the business after the decline of the wool industry. During the mid-18th century, there was an introduction of the railways. The 19th century saw an amazing shift of the industry towards engineering sector.
Governance
Among the Borough of Bedford, Bedford city is the biggest town. The whole administration was looking after by the Mayor. He is also known as Mayor of Bedford. The present mayor belongs to Liberal Democrat party. His name is Dave Hodgson. There are total 10 wards in the city.
Geography and climate
Some major towns and villages such as Kempton, Elstow, Reinhold, and Ravensden are located near to the city. It has a maritime climate similar to the most of the United Kingdom. It got rainfall for the whole year. Bedford airport is the local official met office. It provides day to day update of weather to nearby people.
Demography and Landmarks
It is home to the Italian people. There are lakhs of Italian natives who moved to this country in the past. The major reason for this population was the migration of the labourers during the mid-19th century. Italian community, they also had their own Vice-consulate for 54 years. After the Italian population, the second most important migrated people were South Asian. River Ouse flows through the Centre of the town. A war memorial to commemorate the war heroes was built in the town during 1921.
Transport
The transportation system of the town links between the town and whole England. The major road network is A6 which connects the whole town. The bus station started its services in 2015. The whole Bedford is connected with the vast network and there is no problem of transportation.
Education
The education system of Bedford is slightly different from rest of the England. It follows the three-tier system in certain locations. The education policy was recommended by Sir Plowden in 1967. There was a referendum in 2006 to change the system, but people rejected this proposal. After 3 years, again the process was started to shift it from 3 tier to 2 tier system. It got succeeded the same year.
Religious sites
The majority of the people belong to the Christian community. Churches St. Paul’s and St. Peter’s get lion’s share of the visiting Christian community. Four mosques are also there. The Largest Sikh temple (Gurudwara) of the United Kingdom is also here. Other prominent places are Guru Ravidass and Valmiki temples.
Culture and Sports
The prominent religious community of 20th century also has their sculpture in the Panacea Museum. The country also has a famous venue. The major production houses direct many of the films in the University of Bedfordshire Theatre.