The type of service provided to the client’s and the success of a business are directly proportional to each other. The better the service, the more the success rate. What, how and when a service needs to be delivered to a customer is the scope of this Customer Service Delivery course. This course helps the delegates to acquire and improve skills to help build affectionate relations with their clients. The course comes with tools, techniques and prototypes which delegates can use to provide better service to the clients. With better customer service being delivered to the clients, the organisation benefits by understanding the client’s nature and requirements.
MSP TrainingUnderstanding Customer Requirements
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The type of service provided to the client’s and the success of a business are directly proportional to each other. The better the service, the more the success rate. What, how and when a service needs to be delivered to a customer is the scope of this Customer Service Delivery course. This course helps the delegates to acquire and improve skills to help build affectionate relations with their clients. The course comes with tools, techniques and prototypes which delegates can use to provide better service to the clients. With better customer service being delivered to the clients, the organisation benefits by understanding the client’s nature and requirements.
Master ways to develop & maintain a positive, customer-focused, defiance
Assess and analyse customer satisfaction
Deal with customer dissatisfaction situations resulting in constructive outcomes
Gain insight to connecting with the clients online
Find out what's included in the training programme.
Clear and concise objectives to guide delegates through the course.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
Courseware will also be provided to the delegates so that they can revise the course after the training.
There are no prerequisites for this course.
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Customer Service Delivery course is a must for all those who seek to gain profit from the clients. A better communication and a better understanding of the client is what this training aims at. We at Pearce Mayfield ensure our clients go satisfied and replete with the knowledge that helps them gain profits from their clients in return.
Exam:
Exam Type: Multiple Choice Questions
Duration: 90 minutes
Pass Percentile: 45%
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Reach us at 0121 368 7851 or info@msptraining.com for more information.
Located in the Borough of Bracknell Forest in Berkshire, England, Bracknell is a town having a population of 77,256. It is located 11 miles to the east of Reading and 34 miles west of central London. The name, Bracknell, comes from Braccan Heal. It may also have got its name from a school in the locality called the Brakenhale. There is a standing stone to the north-east of the city known as the Quelm Stone. The Quelm Stone is a menhir i.e. a stone that is rough and in the form of a rectangle or square. One of the main buildings in Bracknell is the ‘Old Manor House’ which used to be home to a number of priest holes which were used as hiding places when the Catholic priests were executed by law forcefully in England. During such times the Catholic priests could hide in one of these holes or escape to somewhere else using the tunnels that were built beneath them.
Transport in Bracknell
The two railway stations in Bracknell that include Bracknell itself and Martins Heron as well are located on a common line that runs from Waterloo to Reading. Commuters from Bracknell travel mostly in two directions i.e. Eastwards to London Waterloo and Westwards to Reading.
It is located at the end of the A329 (M) motorway.A motorway. M31 was proposed to be built for connecting the M3 and the M4 but only a part of that could be completed which is now known as the A329(M) and the A3290.
The Bracknell bus station, located on The Ring, serves Bracknell. There are three shelters on the bus stand, one each for the three stands. The Bracknell Bus Stand provides services to Wokingham, Crowthorne, Windsor, Camberley, Slough, and Reading. The Courtney Bus Services and Reading Buses provide local bus services. The Green Line provides coach services to London Victoria while the Courtney Buses provided services to the National Express and The Luton Flyer.
Education
Bracknell provides schooling as well as further education through the various institutes in the city itself. Some of the schools in the area are :
Colleges of further education in and around Bracknell are listed below:
Arts
A mansion dating back to 1760 stands in the south of the town which has been rebuilt many times now serves as a large arts centre. The Wilde Theatre named after Oscar Wilde and opened in 1984 has hosted his play ‘The Importance of Being Earnest’ which has a character called 'Lady Bracknell' in it. Over the years, the South Hill Park has seen a number of music performances in various festivals.A list follows:
1975 – 1990s Bracknell Jazz Festival
1970's – 1980s Bracknell Folk
1980's – 1990s – Bracknell Music Festival or the South Hill Park Festival
1988 – Womad Festival
2000 – 2013 – A free and an annual festival of World Music.
Many places in Bracknell have been used in films. The locations include Martin Heron and Birch Hill.In Harry Potter and the Philosopher’s Stone, Martin Heron is the locality in Bracknell where Harry’s Uncle and Aunt stay. Another movie, Time Bandits, used the location Birch Hill. Birch Hill is also known for naming its streets from east to west in an alphabetic order.