The type of service provided to the client’s and the success of a business are directly proportional to each other. The better the service, the more the success rate. What, how and when a service needs to be delivered to a customer is the scope of this Customer Service Delivery course. This course helps the delegates to acquire and improve skills to help build affectionate relations with their clients. The course comes with tools, techniques and prototypes which delegates can use to provide better service to the clients. With better customer service being delivered to the clients, the organisation benefits by understanding the client’s nature and requirements.
MSP TrainingUnderstanding Customer Requirements
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The type of service provided to the client’s and the success of a business are directly proportional to each other. The better the service, the more the success rate. What, how and when a service needs to be delivered to a customer is the scope of this Customer Service Delivery course. This course helps the delegates to acquire and improve skills to help build affectionate relations with their clients. The course comes with tools, techniques and prototypes which delegates can use to provide better service to the clients. With better customer service being delivered to the clients, the organisation benefits by understanding the client’s nature and requirements.
Master ways to develop & maintain a positive, customer-focused, defiance
Assess and analyse customer satisfaction
Deal with customer dissatisfaction situations resulting in constructive outcomes
Gain insight to connecting with the clients online
Find out what's included in the training programme.
Clear and concise objectives to guide delegates through the course.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
Courseware will also be provided to the delegates so that they can revise the course after the training.
There are no prerequisites for this course.
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Customer Service Delivery course is a must for all those who seek to gain profit from the clients. A better communication and a better understanding of the client is what this training aims at. We at Pearce Mayfield ensure our clients go satisfied and replete with the knowledge that helps them gain profits from their clients in return.
Exam:
Exam Type: Multiple Choice Questions
Duration: 90 minutes
Pass Percentile: 45%
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Reach us at 0121 368 7851 or info@msptraining.com for more information.
Nottingham is a town under the unitary administration of Nottinghamshire. It is 128 miles far from London. It is the seventh biggest urban area of the Great Britain. It is located in The East Midland territory of the UK. It is nearby low hills surfaces along river Trent lower valley. It is the seventh biggest urban area of the Great Britain. It has prominent industries such as Bicycle, Rayleigh and tobacco. During the Industrial transformation, due to lace making business and textile industries, this city flourished both the way i.e volume and wealth.
It gained extensive acceptance from major contributors such as Boots the chemist, Raleigh bikes and Players Cigarettes. The city also rated insufficiency level world city and Alpha city by the think-tank group of Globalization and World Cities Research Network. The city has biggest publicly possessed bus network in the UK and it has an outstanding public transport system. It is one of the six nominated cities of science catering 15000 businesses of IT sector including environmental technologies, biomedical sciences and advanced engineering.
History
The city exits date earlier than Anglo-Saxon era. The city is known as Place of Caves. A large number of caves found in the outskirts of the town. “Snotingaham” name came into existence during the rule of Saxon. The river Leen has a castle on the outcrop of sandstone. The Anglo Saxon was confined Up to Lace Market of today. The fortification of the town happened to save from attacks. The proper ditches were also constructed so that it leads to saving from Norman Conquest. Supporters of Prince John occupied the castle during the return of Richard the Lionheart. Later on, it was surrounded by Richard. A sharp conflict happened and again captured by Richard. During the 15th century, Nottingham got famous in exporting the religious sculptures. A famous German traveller visited the town in mid-17 century. He said Nottingham is the most beautiful and modern town in the outskirts of London. Industrial revolution booms the textile industry. During the Second World War, the industry saw sharp fall.
Governance
Nottingham city council is looking after administrative work of the city. Each councillor looks after its ward.The duration of the councillors is 4 years. The city also has lord mayor but he has no executive and formal power. There are total 3 parliament seats in the region.
Education
Education is administered by the unitary of the city, managed by Nottingham City Council. Their main aim is to give high-quality knowledge, research and professional education. There are two main universities and their various campuses in the city, providing education to more than 60 thousand students annually. The city also has several sixth form academies and colleges which provide training and education to the adults.
Attractions and architecture
The city became famous for its historic buildings, memorials, landmarks, monuments and statues. Most famous and worthwhile attraction to visit is Nottingham Castle, includes an art gallery and museum. Other famous landmarks are ancient sandstone caves, Wollaton Hall, Old Market Square, Lace Market, Highfields Park, Green’s Mill and Science Centre, The Great Central Railway and Galleries of Justice Museum. The city also entertains many great festivals and ceremonies. Among that the most popular is Nottingham Goose Fair. Apart from these, the city has most energetic first-class shopping centers, restaurants, bars, theatres, museums and art galleries.
Sports
Nott County is the professional football club. Nottingham is going to bid as host of 2018 FIFA world cup for the country. The city would receive if successful in the bid. The Trent Bridge acts as a playground for the County cricket club. Other major games are Rugby, marathon, Ice hockey and boxing.