The type of service provided to the client’s and the success of a business are directly proportional to each other. The better the service, the more the success rate. What, how and when a service needs to be delivered to a customer is the scope of this Customer Service Delivery course. This course helps the delegates to acquire and improve skills to help build affectionate relations with their clients. The course comes with tools, techniques and prototypes which delegates can use to provide better service to the clients. With better customer service being delivered to the clients, the organisation benefits by understanding the client’s nature and requirements.
MSP TrainingUnderstanding Customer Requirements
Featured Program Courses for PROFESSIONALS!
The type of service provided to the client’s and the success of a business are directly proportional to each other. The better the service, the more the success rate. What, how and when a service needs to be delivered to a customer is the scope of this Customer Service Delivery course. This course helps the delegates to acquire and improve skills to help build affectionate relations with their clients. The course comes with tools, techniques and prototypes which delegates can use to provide better service to the clients. With better customer service being delivered to the clients, the organisation benefits by understanding the client’s nature and requirements.
Master ways to develop & maintain a positive, customer-focused, defiance
Assess and analyse customer satisfaction
Deal with customer dissatisfaction situations resulting in constructive outcomes
Gain insight to connecting with the clients online
Find out what's included in the training programme.
Clear and concise objectives to guide delegates through the course.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
Courseware will also be provided to the delegates so that they can revise the course after the training.
There are no prerequisites for this course.
Enquire Program
Fill in the form below & we'd get back to you.
Customer Service Delivery course is a must for all those who seek to gain profit from the clients. A better communication and a better understanding of the client is what this training aims at. We at Pearce Mayfield ensure our clients go satisfied and replete with the knowledge that helps them gain profits from their clients in return.
Exam:
Exam Type: Multiple Choice Questions
Duration: 90 minutes
Pass Percentile: 45%
Enquire Now
----- OR -------
Reach us at 0121 368 7851 or info@msptraining.com for more information.
Worcester is a town in Worcestershire, England. It is a non-metropolitan country. It is a junction point for Gloucester and Birmingham. It is a non-metropolitan district. River Severn flows to the west of the town Centre. The Population of the region is nearly 1 lakh. During civil war era, the Battle of Worchester was the last and most deadly war in the region. The famous composer Edward Elgar also belongs to this place. The world oldest newspaper Berrow’s Worchester journal is published here.
History
Roman Ryknild Street was a trading route in New Stone age. During the 3rd century, most of the Worchester area lost to Roman Empire. Some area had become useless because of the silting of Diglis Basin. It also impacted the industrial production. St. Helen’s is the famous church of the region. The major devastation of the town did happen in 1041 after rebellion for taxation. The cloth industry boomed during the medieval era where 10000 population approximately shifted to this industry and ultimately hub for the corporate world. Worcester was the place of war when Charles II tried to regain the territory. Again he lost. Finally, he escaped to France to save his life. Worcester always fought for a parliamentarian form of government. During late 16th century, the Severn’s river banks got burst and it leads to heavy loss of property. During Second World War time, the role of the city was very prominent. It was termed as the safest evacuation route in case of the German forces invade. The Royal Worcester porcelain company puts off its services in 2009. The medical museum ‘’Infirmary’’ is constructed from old wards infrastructure in 2012.
Governance
Till 2007, the conservatives had control over the council. They lost the control after losing by-election seat to the Labour party. Still, they are leading in councillors numbers with 17 seats out of 35. But it has been Worchester city council that is looking after its administration. Robin Walker of the conservative party is the current MP of this region. The local government structure is formed as a non-metropolitan council.
Climate
It has a mild climate with warm summers and mild winters throughout the year. It also encounters with extreme climatic conditions. The floods came in subsequent years. In the year 2009-2011, it encountered with sub-freezing temperatures and massive snowfalls. The average rainfall of this region is below 600 mm.
Demography and religion
The last population census was done in 2001. Most of the population is white and a large section of society follows Christian religion which accounts 79% of the population. 21% of the population does not follow any religion. Others religions have percentage below 2. The minorities include Bangladeshi, Chinese, Indian, Pakistani and others. This small population makes the diverse group of religious people.
Economy
The economy is favourable to many light industries. During the industrial revolution in 18th century, it got pace in the development project. The glove industry is the suitable example which is accelerating at a constant pace. Other are engineering products, machinery tools, sauce industry and shopping centres.
Transportation
The longest path of the Worcester is M5 Motorway that runs to the north-south corridor. The city is situated at junction 6 and junction 7. A car traveller can easy access to rest of the region. The capital city is just 118 miles far from it. There are two famous stations of the region i.e Worcester Foregate Street and Worcester Shrub Hill. First Midland Red is the main service provider of the city. There are also a few smaller operators. The major airport near to the city is Birmingham Airport. Another important airport is Gloucestershire Airport.