Today, it is the era of the customer. Every organisation has to be well aware of the requirements of a customer to satisfy their needs. For this, it is necessary that the business communicates with the clients. Various modes by which they can do so include facial, telephonic, email and web chat. This Exceptional Customer Service training provides the delegates with a set of tools that can be used for managing their clientele according to their needs.
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Today, it is the era of the customer. Every organisation has to be well aware of the requirements of a customer to satisfy their needs. For this, it is necessary that the business communicates with the clients. Various modes by which they can do so include facial, telephonic, email and web chat. This Exceptional Customer Service training provides the delegates with a set of tools that can be used for managing their clientele according to their needs.
Accomplish and deliver more than client expectations
Offer customer services by various modes
Respond to he sentiments of customers accordingly
Make use of various best-practice customer service tools and techniques
Find out what's included in the training programme.
Courseware will also be provided to the delegates so that they can revise the course after the training.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
Clear and concise objectives to guide delegates through the course.
The Exceptional Customer Service course has no pre-course requirements
This audience for this course are those professionals who wish to update their skills to magnify their options to build internal and external customer relations.
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The best person to handle customer relations is the corporate customer service executive. The organisation and their clients, both pin their hopes in the capacity of the CSE to provide the right service. The course provides the delegates with the methods with which a client can communicate with the service provider and vice-versa. An organisation can have clients within and without the company. The employees of a company from another department are considered to be internal clients while those who do not belong to the organisation are external clients.
It is important for an organisation to understand the way in which all customers can be offered the best level of service. This is possible by establishing an excellent business rapport. Interaction with the customers can be useful as it helps know about their interests and requirements.Such a scenario finally builds up to providing better solutions for the customers.
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Reach us at 0121 368 7851 or info@msptraining.com for more information.
Tonbridge is a place where markets were used to set up in the past. It was not mandatory at all for the smooth conduct of the market but it has potential to hold a market was also recognized as Market town. It comes under the jurisdiction of the Kent County. The population counting took place in 2015. The total population of the town was approximately 40 thousand. The famous river Medway flows through the city. The nearby locations are Royal Tunbridge Wells and Maidstone. The capital city London is 29 miles far from the city.
History
As per the records of the Domesday Book, the town was recognized as Tonebridge. There is no concrete evidence of the suffix “bridge” but as per the old records there was a bridge belonged either to estate or Tuna. Some old records gave an idea that a large number of streams of high street could also be the reason. Prior to 1870, some also named this city as Tunbridge
Some of the architectures were constructed in the past such as Priory of St Mary Magdalene, Castles and a few more. One part of the city outskirt is known as Dryhill. When William Rufus got the throne, he captured the town with his military power. After some years, the town was again captured by King John immediately signing of Magna Carta. The earl, as well as his son, took the responsibility to save this town. Later on, this city was surrounded by Prince Edward who was the son of King Henry III. After went through a lot of damage, this was again constructed and renovated. Later this becomes an official residence of Edward II
During the medieval era, the City was strategically important for the kingdom. The number of steps had been taken by the king to improve Administration as well as Strategic part. These include the chartered that was issued to built walls around the city to save it from future attacks. Apart from this, the Charter to hold a market, Court Sessions were also issued. It was the mandatory condition that at least Two MP’s attend Parliamentary sessions. But the construction of the walls had never been done. The “Fosse” commonly a ditch was constructed at that time. During the year of 1552, under the letters, patent of Edward VI Tonbridge school started its services for the town.
In the year of 1880, there was a parliamentary election held in this city and it also witnessed a riot during the election. The actions happened immediately after the announcement of the results of the election where a number of people gathered near the town and they started pelting stones toward winning party followers. At the time, The county’s chief showed exemplary leadership skills by controlling the riot. During 1939 to 1945, a prisoner of the camp is also set up in this city. The exact location of the camp was the junction point of the Tudeley Lane and Pembury Road.
The Interesting, as well as sad incident of security depot robbery, is also associated with the town’s history. On feb2006, around £ 53 million was stolen from a depot.
Economy
There have been many major industries such as light painting, light engineering, and financial services. Tonbridge along with Tunbridge Wells has been nominated as Regional Hub by the South East Assembly. Since many years the town maintained the status of the market town. The Castle gatehouse a large country park and activities attracted many tourists towards the city. Other exposures facilities are indoor and Outdoor Swimming Pool, a leisure center, and various large sports ground are also included in the number. A lion’s share facilities are subsidized by the government itself.