The customer service course is designed to provide essential knowledge and skills required to improve the quality and effectiveness of customer experience. The one day course enables the delegates to identify the needs and desires of the customers, manage frustrated and irate customers and apply behavioural standards to enhance the customer experience. The delegates will learn how to handle difficult situations and customers, develop new customer relationships, resolve complaints with empathy and efficiency, achieve real excellence and gain confidence in the customer service role. The training program introduces delegates to the key concepts and modules that promote customer retention and loyalty and enhance their leadership and interpersonal skills.
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The customer service course is designed to provide essential knowledge and skills required to improve the quality and effectiveness of customer experience. The one day course enables the delegates to identify the needs and desires of the customers, manage frustrated and irate customers and apply behavioural standards to enhance the customer experience. The delegates will learn how to handle difficult situations and customers, develop new customer relationships, resolve complaints with empathy and efficiency, achieve real excellence and gain confidence in the customer service role. The training program introduces delegates to the key concepts and modules that promote customer retention and loyalty and enhance their leadership and interpersonal skills.
Understand customer needs and their expectations
Work with the customer’s point of view
Handle complaints efficiently and effectively
Contribute positively to the enhancement of customer service
Courses delivered by highly qualified instructors
Find out what's included in the training programme.
Courseware will also be provided to the delegates so that they can revise the course after the training.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
Clear and concise objectives to guide delegates through the course.
No prerequisites are required for attending the Introduction to Customer Service course.
The customer service course is intended for anyone who wants to improve the quality of customer service within their own area of responsibility. The course is extremely beneficial to the front line people who deal face to face or over the phone with their customers.
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Customers play an important role in the existence of any business in both public and private sector. A good customer service means being responsive to their desires and requirements. In today’s competitive business environment, customer service is a crucial buzzword and plays a crucial role towards the growth of the organisation. Bad customer service can lose the reputation of your business, while good customer service makes your customers feel that you are not only making a sale but also want to develop long-term relationships with them.
Overview of Customer Service
Fundamentals of Customer Service
Customer Communication Summary
Customer’s Semantic
Setting the Values of Customer Service Excellence
Service Recovery: Handling Complaints and Difficult Customers
Principles of Persuasion
Getting the Right Customer Service Attitude
Delivering Message of the Customer Service
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Reach us at 0121 368 7851 or info@msptraining.com for more information.
Bedford is county town with 80 thousand population. The last census conducted in the year of 2015. The approximate population of Bedford is 1 lakh 67 thousand. A river Great Ouse also flows in the city. Henry, I built Bedford Castle. The same infrastructure was destroyed in 1224. It has been representing the Parliament seat since 1265. A large population of Italy migrated to this town in the past. They proved to be the workforce for this city and helped in the economic sector in the past.
History
The origin of Town’s name is based on the chief of Saxon. He was commonly called Beda. According to some historians, the name is also derived from the river Great Ouse. During the early middle ages, it was an agricultural region where the market was operated nearby town. The wool was a major and crucial industry at that time. The other important industry of the town was Lace industry. Brewing leads the business after the decline of the wool industry. During the mid-18th century, there was an introduction of the railways. The 19th century saw an amazing shift of the industry towards engineering sector.
Governance
Among the Borough of Bedford, Bedford city is the biggest town. The whole administration was looking after by the Mayor. He is also known as Mayor of Bedford. The present mayor belongs to Liberal Democrat party. His name is Dave Hodgson. There are total 10 wards in the city.
Geography and climate
Some major towns and villages such as Kempton, Elstow, Reinhold, and Ravensden are located near to the city. It has a maritime climate similar to the most of the United Kingdom. It got rainfall for the whole year. Bedford airport is the local official met office. It provides day to day update of weather to nearby people.
Demography and Landmarks
It is home to the Italian people. There are lakhs of Italian natives who moved to this country in the past. The major reason for this population was the migration of the labourers during the mid-19th century. Italian community, they also had their own Vice-consulate for 54 years. After the Italian population, the second most important migrated people were South Asian. River Ouse flows through the Centre of the town. A war memorial to commemorate the war heroes was built in the town during 1921.
Transport
The transportation system of the town links between the town and whole England. The major road network is A6 which connects the whole town. The bus station started its services in 2015. The whole Bedford is connected with the vast network and there is no problem of transportation.
Education
The education system of Bedford is slightly different from rest of the England. It follows the three-tier system in certain locations. The education policy was recommended by Sir Plowden in 1967. There was a referendum in 2006 to change the system, but people rejected this proposal. After 3 years, again the process was started to shift it from 3 tier to 2 tier system. It got succeeded the same year.
Religious sites
The majority of the people belong to the Christian community. Churches St. Paul’s and St. Peter’s get lion’s share of the visiting Christian community. Four mosques are also there. The Largest Sikh temple (Gurudwara) of the United Kingdom is also here. Other prominent places are Guru Ravidass and Valmiki temples.
Culture and Sports
The prominent religious community of 20th century also has their sculpture in the Panacea Museum. The country also has a famous venue. The major production houses direct many of the films in the University of Bedfordshire Theatre.