The customer service course is designed to provide essential knowledge and skills required to improve the quality and effectiveness of customer experience. The one day course enables the delegates to identify the needs and desires of the customers, manage frustrated and irate customers and apply behavioural standards to enhance the customer experience. The delegates will learn how to handle difficult situations and customers, develop new customer relationships, resolve complaints with empathy and efficiency, achieve real excellence and gain confidence in the customer service role. The training program introduces delegates to the key concepts and modules that promote customer retention and loyalty and enhance their leadership and interpersonal skills.
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The customer service course is designed to provide essential knowledge and skills required to improve the quality and effectiveness of customer experience. The one day course enables the delegates to identify the needs and desires of the customers, manage frustrated and irate customers and apply behavioural standards to enhance the customer experience. The delegates will learn how to handle difficult situations and customers, develop new customer relationships, resolve complaints with empathy and efficiency, achieve real excellence and gain confidence in the customer service role. The training program introduces delegates to the key concepts and modules that promote customer retention and loyalty and enhance their leadership and interpersonal skills.
Understand customer needs and their expectations
Work with the customer’s point of view
Handle complaints efficiently and effectively
Contribute positively to the enhancement of customer service
Courses delivered by highly qualified instructors
Find out what's included in the training programme.
Courseware will also be provided to the delegates so that they can revise the course after the training.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
Clear and concise objectives to guide delegates through the course.
No prerequisites are required for attending the Introduction to Customer Service course.
The customer service course is intended for anyone who wants to improve the quality of customer service within their own area of responsibility. The course is extremely beneficial to the front line people who deal face to face or over the phone with their customers.
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Customers play an important role in the existence of any business in both public and private sector. A good customer service means being responsive to their desires and requirements. In today’s competitive business environment, customer service is a crucial buzzword and plays a crucial role towards the growth of the organisation. Bad customer service can lose the reputation of your business, while good customer service makes your customers feel that you are not only making a sale but also want to develop long-term relationships with them.
Overview of Customer Service
Fundamentals of Customer Service
Customer Communication Summary
Customer’s Semantic
Setting the Values of Customer Service Excellence
Service Recovery: Handling Complaints and Difficult Customers
Principles of Persuasion
Getting the Right Customer Service Attitude
Delivering Message of the Customer Service
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Reach us at 0121 368 7851 or info@msptraining.com for more information.
Chichester is a District under the administration of Shire Country. It comes under the Southeast Region. The history of the town began with the settlement of the Roman Empire. The crucial part of the history is also associated with Anglo-Saxon times. The 12th-century cathedral is also situated here. The oldest churches of the Britain and Several Historic Buildings are also constructed here. As per 2011 population census, the population of the town was 27 thousand.
History
When the Romans invaded, Chichester was the important gateway for them. This fact was confirmed by various settlements and storage structures built in the region. The north gate of the city connects Chichester and Silchester road. The original wall of the Roman city used to control the flow of the River Lavant. This wall stood up-to 1500 years. Georgian wall now replaced this wall after so many years. The area under Amphitheatre is now transformed into a park. With the use of the Romans walls around 878-879, Alfred the Great made it wholly fortified. The reserved soldiers of the brigade were used in case of the Emergency in various fields like Garrison. During the compilation of the Domesday Book, the population of the town was nearly 1500. The Roger de Montgomerie got the charge of Chichester after the Battle of Hastings. He got the charge owing to his brave efforts in the battle. There had been a great military presence until the services put an end in 2014.
Governance
It is well designated and nice cities to live in England. There are total 5 members in each ward and a total strength of the members comes to 20. The council house for Chichester has been running since 1731. Andrew Tyrie is the MP of the city.
Geography and Climate
The city is located on the River Lavant. There are many ancient routes that meet here. It makes the city very favourable for the settlement. Inside the medieval walls, a large number of ancient structures found. There are many Grade I and Grade II buildings found in the Chichester Conservation area. The newly built canal basin and area in its vicinity are included in the City conservation area. Due to its Oceanic climate and location near to southern Britain, It has mild winters and cool summers. The sun rays fall directly on Chichester and it gets high sunshine to rest of the United Kingdom.
Religion
The Saint Richard of Chichester shrine constructed in the city’s Cathedral. The bell tower is not integrated into the main building of Cathedral. The city has a large number of the churches including other religious buildings. People gathered here for worship.
Transport
Chichester is the junction point of various roads. The prominently used by the commuters is A27 Coastal trunk road. This road covers the southern part of the town. Other motorways that connected with it are M275, M3 and M27. The city also has railway station. The bus Services are preferred by locals. The main service provider such as Compass Travel, Stagecoach in South Downs and a few more. The Chichester Airport is in the Northern Part of the city. The Centurion Way Is Icing on the cake for cyclists, Riders and Walkers.
Education
Chichester Free School, the Bishop Luffa School are three secondary schools in Chichester. In 2016, Chichester High School becomes coeducational institution after merging of High School for boys and girls. The Chichester is proficient in providing Vocational courses in various fields. The University of Chichester not only has its proficiency in academics but also provides vocational courses. St Richard’s Hospital has been providing its services since World War II.