The customer service course is designed to provide essential knowledge and skills required to improve the quality and effectiveness of customer experience. The one day course enables the delegates to identify the needs and desires of the customers, manage frustrated and irate customers and apply behavioural standards to enhance the customer experience. The delegates will learn how to handle difficult situations and customers, develop new customer relationships, resolve complaints with empathy and efficiency, achieve real excellence and gain confidence in the customer service role. The training program introduces delegates to the key concepts and modules that promote customer retention and loyalty and enhance their leadership and interpersonal skills.
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The customer service course is designed to provide essential knowledge and skills required to improve the quality and effectiveness of customer experience. The one day course enables the delegates to identify the needs and desires of the customers, manage frustrated and irate customers and apply behavioural standards to enhance the customer experience. The delegates will learn how to handle difficult situations and customers, develop new customer relationships, resolve complaints with empathy and efficiency, achieve real excellence and gain confidence in the customer service role. The training program introduces delegates to the key concepts and modules that promote customer retention and loyalty and enhance their leadership and interpersonal skills.
Understand customer needs and their expectations
Work with the customer’s point of view
Handle complaints efficiently and effectively
Contribute positively to the enhancement of customer service
Courses delivered by highly qualified instructors
Find out what's included in the training programme.
Courseware will also be provided to the delegates so that they can revise the course after the training.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
Clear and concise objectives to guide delegates through the course.
No prerequisites are required for attending the Introduction to Customer Service course.
The customer service course is intended for anyone who wants to improve the quality of customer service within their own area of responsibility. The course is extremely beneficial to the front line people who deal face to face or over the phone with their customers.
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Customers play an important role in the existence of any business in both public and private sector. A good customer service means being responsive to their desires and requirements. In today’s competitive business environment, customer service is a crucial buzzword and plays a crucial role towards the growth of the organisation. Bad customer service can lose the reputation of your business, while good customer service makes your customers feel that you are not only making a sale but also want to develop long-term relationships with them.
Overview of Customer Service
Fundamentals of Customer Service
Customer Communication Summary
Customer’s Semantic
Setting the Values of Customer Service Excellence
Service Recovery: Handling Complaints and Difficult Customers
Principles of Persuasion
Getting the Right Customer Service Attitude
Delivering Message of the Customer Service
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Reach us at 0121 368 7851 or info@msptraining.com for more information.
Wrexham is the largest town in north Wales that had a population of 61,603 as of the 2011 census. The Geographical condition of Wrexham city is near to Lower Dee Valley. The city is also surrounded by Welsh mountains. The city is the hub for Education sector, retail, commerce and Administration too. The Clwyd absorbs a lot of portion of Denbighshire in the mid-1970's. From 1997 to 2017, it is also a centre of Wrexham County Borough.
Wrexham existed even in the times before Jesus Christ, i.e. somewhere between 8000 – 4300 BC. Excavations have shown that agriculture was the main source of living through the people of Wrexham also had trade relations with the Romans. The Anglo-Saxons rule Wrexham from the 8th to the 10th Century AD.
When Llywelyn ap Gruffudd died in 1282 fighting in the independence struggle, Wrexham fell to the Marcher, a semi-independent lordship of Bromfield and Yale. After this, Wrexham continued to progress through the Middle Ages and in the process it became a centre of exchange for the goods produced in the Dee valley and Denbighshire uplands. Iron and lead were also being mined in Wrexham.
The town became a market town after 1327. As the end of the 14th Century approached, the town pollution started to constitute of different kind of people such as dancers, goldsmiths and other wealthy people who wanted to do business in Wrexham.
Tourism
Places to Visit
Governance
The county council consists of 52 councillors out of which one is elected as Mayor for a year. The constituency of the town elects members to the National Assembly for Wales and UK Parliament. The constituency consists of both city and some nearby villages. Various communities in the town are Rhosddu, Offa, Acton and Caia Park.
Public Services
Wrexham Maelor Hospital is one of the three largest hospitals in North Wales. The hospital contains facilities required to provide effective treatment. It has an arrangement of over 900 beds. Other hospitals include Penley Polish Hospital and Chirk Community.
The major private hospital in the town is Yale hospital with over 25 beds. It is near to the Maelor Hospital. Spire healthcare operate and own this hospital.
The North Wales Police served the city. The Eastern division headquarters is based in the centre of the town.
In case of any fire-related issue, the main fire station of town is located on Croesnewydd Road. It is now combined with Ambulance Service Station. Llangollen and Chirk have local fire stations.
Economy
Earlier the economy of Wrexham's was based on the heavy industry. This was later on overcome by biotechnology, professional services and manufacturing. Among other regions of North Wales, the town leads in the retail sector. The town showed exemplary performance by coming fifth among other cities of the United Kingdom in 2007.