ITIL® Intermediate Training

The professionals who are ITIL® Foundation Certification holder can attend ITIL® Intermediate certification courses. This training programme provides a modular structure in which each of the stages depicts the different focus on the IT Service Management. ITIL® Intermediate Certification consists of two categories. First is ITIL® Service Lifecycle and other is ITIL® Service Capability. After intermediate certification, the delegate can further proceed to ITIL® Managing Across the Lifecycle. The candidate will need to gain 22 credits from intermediate and managing across the lifecycle certification to qualify for the ITIL® Expert Certification.

Intermediate Certifications includes two components and these components are further divided into the following parts:

ITIL® Service Lifecycle

• ITIL® Service Lifecycle- Service Strategy (SS)
• ITIL® Service Lifecycle- Service Design (SD)
• ITIL® Service Lifecycle- Service Transition (ST)
• ITIL® Service Lifecycle- Service Operation (SO)
• ITIL® Service Lifecycle- Continual Service Improvement (CSI)

ITIL® Service Capability

• ITIL® Service Capability- Operational Support and Analysis (OSA)
• ITIL® Service Capability- Planning Protection and Optimisation (PPO)
• ITIL® Service Capability- Release, Control and Validation (RCV)
• ITIL® Service Capability- Service Offerings and Agreements (SOA)

What are the benefits of taking this course?

The delegate will learn to improve productivity within the organisation with the implementation of IT Service Management. The delegates or service providers will also be able to:

• Optimise user experience
• Manage and monitor the risk associated with services
• Provide quality services
• Show value to money

 Why choose MSP Training?

MSP Training is one of the leading training providers of ITIL® Certifications in the UK. Our instructors are certified and experienced, and the content delivered is of high quality. We ensure that the delegates go through each and every concept of the subject. With our ITIL® Training, the delegates can acquire the skills and knowledge required to work as ITIL® Certified professional. The candidates can also implement the learnt concepts within the organisation. MSP Training is trusted by many professionals and industry leading brands. Our help and support team is available 24*7 to handle the queries to the delegates that they may face. We offer flexible learning programs like online, on-site and classroom courses. We aim to build long-lasting relationships with our customers by providing quality services.