ITIL® Service Capability Planning, Protection and Optimisation

ITIL® Service Capability - Planning, Protection and Optimization course is designed to help the delegates in getting awareness of concepts and terminologies used to create an effective IT infrastructure within the organisation. Planning, Protection and optimisation is one of the qualifications in Service Capability stream. It contributes four credits in gaining ITIL® Expert Certification.

MSP Training introduces ITIL® Service Capability - Planning, Protection and Optimization course that put the focus of delegates on operational-level processes activities. The delegates will be taught to execute these processes practically and more effectively. Our courses are designed and delivered by certified and experienced professionals.

Exam

ITIL® Service Capability - Planning, Protection and Optimization course will have the following exam pattern:

• 8 multiple choice questions (MCQ’s)
• 70 percent marks to pass the exam
• Exam duration- 90 minutes

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

• Proven higher pass rates
• Quicker Results
• Save Travel Costs
• Flexibility
• Convenient
• Take your exam at your home, office, or work when you are ready 

Introduction: PPO

• Define Planning, Protection and Optimisation phase
• Scope and Objectives
• Lifecycle within Planning, Protection and Optimisation context
• Value of Service Design
• Requirements for the services
• Business Requirements and Drivers
• Business value of Service Design
• Comprehensive and Integrated Service Design
• Strategy and Policy of Service Design
• Optimise the performance for Service Design
• Purpose and Objective of Design Coordination Processes
• Scope of Design Coordination Process
• Business Value of the Design Coordination Process

Introduction: Demand Management

• Introduction to Demand Management
• Scope and Objective
• Business Value
• Basic concepts and terminologies
• Inputs, Outputs and Triggers
• Interfaces of the process
• Information Management
• CSFs and KPIs
• Risks and Challenges in the process
• Roles and Responsibilities

Introduction: Capacity Management

• Introduction to Capacity Management
• Scope
• Purpose and Objectives
• Business Value
• Key concepts and terminologies
• Methods and Techniques
• Input, output and triggers
• Process interfaces with Capacity Management
• Information Management in Capacity Management
• CSFs and KPIs
• Risks and Challenges
• Roles and Responsibilities

Introduction: Availability Management

• Define Availability Management
• Scope and objective
• Business Value
• Basic Concepts and Terminologies
• Vital Business Functions
• Methods and Techniques
• Input, Output and triggers
• Process Interfaces
• CSFs and KPIs
• Risks and Challenges
• Roles and Responsibilities

Introduction: IT Service Continuity Management

• Define IT Service Continuity Management
• Scope of IT Service Continuity Management
• Business Value
• Basic concepts and terminologies
• Methods and techniques
• Interfaces of process
• Information Management
• CSFs and KPIs
• Risks and Challenges
• Roles and Responsibilities

Introduction: Information Security Management

• Introduction to Information Security Management
• Purpose and scope
• Business Value
• Basic concepts and terminologies
• Methods and techniques
• Input, output and triggers
• Process interfaces
• Information Management
• CSFs and KPIs
• Risks and Challenges
• Roles and Responsibilities                                                                                                    

Introduction: Technology and Implementation consideration

• Define Technology and Implementation Considerations
• Practices for implementing organisational services
• Basic Service Design Technology
• Architecture of Technology and Management
• Tools and technology to support Service Design
• Plan and implement service management tools
• CSFs, Risks and Challenges