ITIL® Practitioner will help the delegates to gain skills and knowledge required to implement ITIL® within the organisation. The ITIL® certified instructors will provide this training. The focus of the training is to build approach for continual service improvement and nine guiding principles.
Below are some topics that will be focused during the training:
- 9 Guiding Principles
- Concepts of IT Service Management
- Service Improvement Approach
- Metrics and Measurements
- Good Communication
- Change Management within the organisation
Exam
The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:
- 40 multiple choice questions
- 70 percent marks required for clearing the exam
- Exam Duration- 2 hours 15 minutes
- Closed book
*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
- Proven higher pass rates
- Quicker Results
- Save Travel Costs
- Flexibility
- Convenient
- Take your exam at your home, office, or work when you are ready
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