ITIL® Practitioner

Deploy business changes effectively

ABOUT THE PROGRAM

ITIL® Practitioner course presents a systematic way to use ITIL® guidance to enhance new or existing services within the service. This course will cover nine guiding principles, its approaches, metrics and measurement and effective communication with team members. The delegates can attend ITIL® Practitioner course only after ITIL® Foundation course. This course is designed to provide knowledge about service improvement implementation that relies upon “adopt and adapt” philosophy.

  • PeopleCert accredits ITIL® Practitioner course

  • Gain knowledge regarding implementation based on “adopt and adapt” in the organisation

  • Our training courses are delivered in luxury venues by certified trainers

  • MSP Training provides training at best price as compared to others in market

  • Key learning points and tutor support

  • 24*7 help and support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals should be ITIL® foundation holder before enrolling for this course. The delegates are advised to go through the overview of ITIL® Foundation before this training.

TARGET AUDIENCE

  • ITIL® Practitioner course is for those who are already involved in the IT service management
  • Anyone who is involved in IT development and its operations
  • The professionals who want to be ITIL® Practitioner holder must hold ITIL® Foundation Certificate before attending this course

WHAT WILL YOU LEARN?

  • Discover the use of IT Service Management within the organisation
  • Learn and implement nine guiding principles for enhanced productivity
  • Get to know about the tips and tricks needed to clear the exam
  • Learn how to implement the terminologies learn in ITIL® Foundation
  • Use measurement tools and techniques for continual service improvement
  • Differentiate good and bad communication within the team members

Enquire Program

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PROGRAM OVERVIEW

ITIL® Practitioner will help the delegates to gain skills and knowledge required to implement ITIL® within the organisation. The ITIL® certified instructors will provide this training. The focus of the training is to build approach for continual service improvement and nine guiding principles.  

Below are some topics that will be focused during the training:

  • 9 Guiding Principles
  • Concepts of IT Service Management
  • Service Improvement Approach
  • Metrics and Measurements
  • Good Communication
  • Change Management within the organisation

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • 70 percent marks required for clearing the exam
  • Exam Duration- 2 hours 15 minutes
  • Closed book

 

*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management
  • Key concepts and terminologies
  • “Adopt” and “”
  • Costs and risks involved
  • Guiding Principles
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

Introduction: Service Management Approach

  • Define Service Management Approach
  • Define Vision
  • Current situation of organisation and objective
  • Results or outcomes
  • Maintaining good work

Introduction: Change Management in organisation

  • Define Change Management
  • Resistance sources
  • People transition
  • Management of Stakeholders
  • Management of sponsors
  • Managing resistance
  • Reinforcement

Introduction: Metrics and Measurements

  • Define Metrics and Measurements
  • CSFs and KPIs
  • Metric Cascades and hierarchies
  • Categories of Metric

Introduction: Communication

  • Introduction to communication
  • Effects of poor communication
  • Good communication and its benefits
  • Principles of communication
  • Types of communication

ITIL® Practitioner Enquiry

 

Enquire Now


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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Bromley

Bromley is located at a distance of around 15 km (9.3) miles in south east of Charing Cross. It is a one of the major district of south-east London England. Bromley was referred as Bromelag in early AD862. According to 2001 Census, the population of Bromley was 309,392. According to area, Bromley is the largest borough in London.

History

See of Rochester has a close connection with the history of Bromley. To create the Manor of Bromley in AD 862 the land was provided by King of Kent named Ethelbert. Until 1845 this land was owned by the Bishops of Rochester.  Later Coles Child, purchased Bromley Palace and he was a wealthy local merchant and philanthropist. Bromley formed an ancient parish in the Sutton-at-Hone lathe of Kent and the Bromley and Beckenham hundred. The Local Government Act 1858 was adopted by parish and a local board was formed in 1867. From 1924, Bromley became part of the London Traffic area. From 1933, Bromley formed a part of London Passenger Transport Area. In 1965, Bromley became a part of the recently created Greater London. After the First World War, Bromley town development was sufficiently complete. Large number of houses, industrial buildings and modern houses were replaced. In last 20 years, large area of town centre has been reconstructed to include large glades shopping centre. This resulted in loss of town centre housing area. Bromley High School was established on 18th January 1883. It is the 13th school of GDST (Girls Public Day School Trust). The opening of this school marked the significance of higher education for the girls. This school provided high levels of Scholarship and lay more emphasis in language. Headmistress of this school , Miss Heppel was expert in French.

 Culture

Bromley has many theatres. The Bromley Little Theatre close to Bromley North railway station and the Churchill Theatre in the town centre are well known among them. Bromley has a central library with a large book stock, reference library, Internet and Wi-Fi access. A four-screen site in Bromley is owned by Empire Cinemas. Morris dancer’s team is owned by Bromley.

Geography

In the BR postcode area, Bromley is a post town. BR1 covers areas like Sundridge Park, Bromley, Bickley and a part of Downham. The BR2 covers Shortlands, Hayes and Bickley and Bromley Common.

Economy

In the London Plan, Bromley is known as one of the major metropolitan centres. The town is having a large retail area which includes The Glades centre, a pedestrianised High Street and the main shopping mall. The retailers included by shopping area are Russell & Bromley, Gap and Oasis.

Governance

Bob Neil is the current MP of Bromley. The town is located in the Bexley and Bromley constituency and James Cleverly is London Assembly member of the same constituency. Harold Macmillan is Bromley's most famous MP.

Transport

Railway

Bromley mainly has two railway stations:

Bromley North station provide services to Charing Cross and London Bridge by changing at Grove Park. Bromley South station via Herne Hill, Kentish Town via Blackfriars, provide services to London Victoria. Trains are available to many stations including Gillingham, Orpington, Sevenoaks via Swanley, and Ashford International via Maidstone East.

Buses

Many means of transport for London services serve Bromley. These services connect Bromley with areas including Beckenham, Orpington, Crystal Palace, Bexleyheath, Catford, Chislehurst, Grove Park, Croydon, Eltham, Hayes, Lewisham, New Addington, Sidcup, Penge, and West Wickham.

Landmarks

On 16 April 1941, due to enemy action, the parish church of St Peter and St Paul was damaged. St Paul church is now located on Church Road. In Bromley, the most significant historic building is Bromley College located on London Road. Martin's Hill, Church House Gardens, College Green, Queen’s Garden and Library Gardens are the central public open spaces. Another well-known parish church is St Mark's which is standing on Westmoreland Road.

Overview of ITIL® 2011 Edition

Information Techno...