ITIL® Practitioner

Deploy business changes effectively

ABOUT THE PROGRAM

ITIL® Practitioner course presents a systematic way to use ITIL® guidance to enhance new or existing services within the service. This course will cover nine guiding principles, its approaches, metrics and measurement and effective communication with team members. The delegates can attend ITIL® Practitioner course only after ITIL® Foundation course. This course is designed to provide knowledge about service improvement implementation that relies upon “adopt and adapt” philosophy.

  • PeopleCert accredits ITIL® Practitioner course

  • Gain knowledge regarding implementation based on “adopt and adapt” in the organisation

  • Our training courses are delivered in luxury venues by certified trainers

  • MSP Training provides training at best price as compared to others in market

  • Key learning points and tutor support

  • 24*7 help and support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals should be ITIL® foundation holder before enrolling for this course. The delegates are advised to go through the overview of ITIL® Foundation before this training.

TARGET AUDIENCE

  • ITIL® Practitioner course is for those who are already involved in the IT service management
  • Anyone who is involved in IT development and its operations
  • The professionals who want to be ITIL® Practitioner holder must hold ITIL® Foundation Certificate before attending this course

WHAT WILL YOU LEARN?

  • Discover the use of IT Service Management within the organisation
  • Learn and implement nine guiding principles for enhanced productivity
  • Get to know about the tips and tricks needed to clear the exam
  • Learn how to implement the terminologies learn in ITIL® Foundation
  • Use measurement tools and techniques for continual service improvement
  • Differentiate good and bad communication within the team members

Enquire Program

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PROGRAM OVERVIEW

ITIL® Practitioner will help the delegates to gain skills and knowledge required to implement ITIL® within the organisation. The ITIL® certified instructors will provide this training. The focus of the training is to build approach for continual service improvement and nine guiding principles.  

Below are some topics that will be focused during the training:

  • 9 Guiding Principles
  • Concepts of IT Service Management
  • Service Improvement Approach
  • Metrics and Measurements
  • Good Communication
  • Change Management within the organisation

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • 70 percent marks required for clearing the exam
  • Exam Duration- 2 hours 15 minutes
  • Closed book

 

*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management
  • Key concepts and terminologies
  • “Adopt” and “”
  • Costs and risks involved
  • Guiding Principles
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

Introduction: Service Management Approach

  • Define Service Management Approach
  • Define Vision
  • Current situation of organisation and objective
  • Results or outcomes
  • Maintaining good work

Introduction: Change Management in organisation

  • Define Change Management
  • Resistance sources
  • People transition
  • Management of Stakeholders
  • Management of sponsors
  • Managing resistance
  • Reinforcement

Introduction: Metrics and Measurements

  • Define Metrics and Measurements
  • CSFs and KPIs
  • Metric Cascades and hierarchies
  • Categories of Metric

Introduction: Communication

  • Introduction to communication
  • Effects of poor communication
  • Good communication and its benefits
  • Principles of communication
  • Types of communication

ITIL® Practitioner Enquiry

 

Enquire Now


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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Buxton

Buxton got popularity from its Spa Services. It is situated in the high altitude district of the Derbyshire. It is 960 ft. above the sea level. The Staffordshire is also one side to  Buxton. It comes under the administration of east Midlands. Peak District National park gets a bulk of tourism sector. The town has the population of 22.1 thousand. All the famous festivals are organized in Buxton opera house. St Ann’s well water is being sold globally by city’s company and earns handsome profit. It has two twin towns in countries such as France and Germany.

History

It started with the Roman settlement famously known as Aquae Arnemeatiae. The Number of coins was discovered in the city that showed they usually deal in coins. It also showed that Romans spent most of the time in Buxton during the occupation. Because of its favourable location, 30° temperature, and geothermal spring, it boosted the Spa industry. After some years, the introduction of railways had given pace to the development of the city.

Climate

It is at maximum height. The climatic condition is far cry from its locality. It is comparatively cool town to other towns due to its location. As compare to Manchester, its daytime temperature is 2 ° low. During late 19th Century, a fatal storm hit this city. The metrology department usually provides updated information to locals to aware them.

Arts and culture

The water of this town brought whole nine yards popularity to this town. Even George Talbot with his family came a number of times here to take the waters. During the late 17th century, Famous crescent was constructed. The famous Devonshire Dome was also constructed in this city. During 1863, Joseph Paxton did excellent work in the infrastructure and development of the railway. Certain parks, monuments were constructed under his supervision and considered one of the best architects in the world. Solomon’s temple, Opera House, Palladium, Coliseum are other famous attractions of this town.

Festivals and Architecture

The month of July is the busiest month of the calendar due to Buxton festival which goes extra mile for 21 days on large scale. Various beautiful and exemplary performances happen that day such as literature field events, concerts, and recitals after 12.OO am Opera after 5:00 pm. A seven days music festival is also organized. This festival includes performances such as rock, pop, blues, folk and world music features. The second Saturday of July is busy with the well-dressing festival. It has a history of 177 years. The waters of Buxton attracted many tourists in the town which ultimately boosted the tourism industry. The old hall hotel is one of the examples in reference to it. The Crescent was built in the 17th century.

Economy and Education

The Buxton economy is considered to be a mixed economy. Tourism and Mineral water Bottling are the others important industries. The Derby Campus has a bulk of students. Other secondary schools are Buxton Community School and St. Thomas More Catholic school.

Sports

There are two small stadia and generally host stock car racing, various drifting events.  High edge Raceway is the difficult track of the United Kingdom. Motorsports circuit constructed in 1970’s host's various drifting events. Buxton F.C is the most famous football club.

Public transport

The Whaley Bridge is crossed over city railway station. From here, one can take the train to any nearby city. It is 1 hr journey to Manchester Piccadilly by road. It has 2 railways under LNWR Buxton administration and 1 under High Buxton administration. The spring garden shopping Centre constructed in place of Midland land railway station. There is also a facility of high bus service to Manchester Airport from this city.

Overview of ITIL® 2011 Edition

Information Techno...