ITIL® Practitioner

Deploy business changes effectively

ABOUT THE PROGRAM

ITIL® Practitioner course presents a systematic way to use ITIL® guidance to enhance new or existing services within the service. This course will cover nine guiding principles, its approaches, metrics and measurement and effective communication with team members. The delegates can attend ITIL® Practitioner course only after ITIL® Foundation course. This course is designed to provide knowledge about service improvement implementation that relies upon “adopt and adapt” philosophy.

  • PeopleCert accredits ITIL® Practitioner course

  • Gain knowledge regarding implementation based on “adopt and adapt” in the organisation

  • Our training courses are delivered in luxury venues by certified trainers

  • MSP Training provides training at best price as compared to others in market

  • Key learning points and tutor support

  • 24*7 help and support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals should be ITIL® foundation holder before enrolling for this course. The delegates are advised to go through the overview of ITIL® Foundation before this training.

TARGET AUDIENCE

  • ITIL® Practitioner course is for those who are already involved in the IT service management
  • Anyone who is involved in IT development and its operations
  • The professionals who want to be ITIL® Practitioner holder must hold ITIL® Foundation Certificate before attending this course

WHAT WILL YOU LEARN?

  • Discover the use of IT Service Management within the organisation
  • Learn and implement nine guiding principles for enhanced productivity
  • Get to know about the tips and tricks needed to clear the exam
  • Learn how to implement the terminologies learn in ITIL® Foundation
  • Use measurement tools and techniques for continual service improvement
  • Differentiate good and bad communication within the team members

Enquire Program

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PROGRAM OVERVIEW

ITIL® Practitioner will help the delegates to gain skills and knowledge required to implement ITIL® within the organisation. The ITIL® certified instructors will provide this training. The focus of the training is to build approach for continual service improvement and nine guiding principles.  

Below are some topics that will be focused during the training:

  • 9 Guiding Principles
  • Concepts of IT Service Management
  • Service Improvement Approach
  • Metrics and Measurements
  • Good Communication
  • Change Management within the organisation

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • 70 percent marks required for clearing the exam
  • Exam Duration- 2 hours 15 minutes
  • Closed book

 

*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management
  • Key concepts and terminologies
  • “Adopt” and “”
  • Costs and risks involved
  • Guiding Principles
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

Introduction: Service Management Approach

  • Define Service Management Approach
  • Define Vision
  • Current situation of organisation and objective
  • Results or outcomes
  • Maintaining good work

Introduction: Change Management in organisation

  • Define Change Management
  • Resistance sources
  • People transition
  • Management of Stakeholders
  • Management of sponsors
  • Managing resistance
  • Reinforcement

Introduction: Metrics and Measurements

  • Define Metrics and Measurements
  • CSFs and KPIs
  • Metric Cascades and hierarchies
  • Categories of Metric

Introduction: Communication

  • Introduction to communication
  • Effects of poor communication
  • Good communication and its benefits
  • Principles of communication
  • Types of communication

ITIL® Practitioner Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Crewe

Located within the borough of Cheshire East, 158 miles north of London, Crewe is a railway town of Cheshire, England. With a population of 72,863, Crewe is known for its large railway station. It is also known for Crewe Works – an organisation that used to manufacture and recondition locomotives. Crewe is also known as the birthplace of Rolls-Royce. Rolls-Royce remained in Crewe from 1946 to 2002 i.e. for a span of 56 years. Now it is the Bentley motor cars that are being manufactured in Crewe.

A mention of Creu is found in the Domesday Book - a record of the "Great Survey" of much of England & Wales that was completed in 1086 to determine the taxes that were owed to the King. However, it was not until 1843 that Crewe had its first modern settlement owing to a development in the railway system that had started in the early 1840’s. During the Second World War, Crewe became a target of the Nazi forces because of the railway junction as well as the presence of Rolls-Royce engineering works.

Developments

In 2008, the development of the current bus station and main shopping area were given up due to a shortage of funds. The railway station was also to be modified and as a part of the plan, it was to be moved to Basford. Anyhow, no such things happened and the current station underwent only some maintenance work instead. A new plan was developed by the Cheshire East Council. A Lifestyle Centre, furnished with swimming pool, a library and a gym was to be a part of the new plan. A new transport hub has been planned for Crewe that would be completed by 2027.

People

  • Blaster Bates - an expert with explosives and demolitions
  • William Cooper - novelist
  • Harold Hankins - Vice-Chancellor of the University of Manchester Institute of Science and Technology.
  • William Hope (1863 – 1933) - A leader in the field of spirit photography
  • Chris Hughes (born 1947) – One of the top quizzers’ from Britain
  • Jimmy MacDonald(1906 – 1991) - During his lifetime he lent his voice to the cartoon character Mickey Mouse.
  • Sir Philip Craven (born 1950) – International Paralympic Committee President
  • Neil Brooks - Gold medalist, Australian Olympic swimming
  • John Edward Morris - former cricketer from England
  • Carl Ashmore, - children's author
  • Craig Jones - Motorcycle racer, England
  • Shanaze Reade - born in 1988 Shanaze is a world BMX and track cycling champion.
  • Muthu Alagappan - a medical student but known in the USA for his analytical skills in professional basketball.

Things To Do

Crewe has various attractions one can not afford to miss. The visitors and the locals alike love to visit the following attractions:

  • Crewe Lyceum Theatre
    • Located at the Lyceum Theatre Heath Street in Crewe this is a small and a beautiful theatre. A great theatre at a good location provides a positive feedback from the visitors.
  • Queens Park
    • Beautiful park with a relatively newly renovated café. It is also home to a playing area that is well-taken care. Very friendly area. He kids would find it a great place. Free parking, boat rides, basketball hoops, fitness equipment, trails, band stands, lake and a café are the other features that it comes along with.
  • Crewe Heritage Centre
    • The Crewe Heritage Center is located between two main railway lines that are still active with trains constantly passing by, this heritage centre as the fore-runner of the Virgin tilting trains such as the Flying Scotsman that used to stop here for a whole night. Visitors love to have a ride on trains on a small route.

Overview of ITIL® 2011 Edition

Information Techno...