ITIL® Practitioner

Deploy business changes effectively

ABOUT THE PROGRAM

ITIL® Practitioner course presents a systematic way to use ITIL® guidance to enhance new or existing services within the service. This course will cover nine guiding principles, its approaches, metrics and measurement and effective communication with team members. The delegates can attend ITIL® Practitioner course only after ITIL® Foundation course. This course is designed to provide knowledge about service improvement implementation that relies upon “adopt and adapt” philosophy.

  • PeopleCert accredits ITIL® Practitioner course

  • Gain knowledge regarding implementation based on “adopt and adapt” in the organisation

  • Our training courses are delivered in luxury venues by certified trainers

  • MSP Training provides training at best price as compared to others in market

  • Key learning points and tutor support

  • 24*7 help and support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals should be ITIL® foundation holder before enrolling for this course. The delegates are advised to go through the overview of ITIL® Foundation before this training.

TARGET AUDIENCE

  • ITIL® Practitioner course is for those who are already involved in the IT service management
  • Anyone who is involved in IT development and its operations
  • The professionals who want to be ITIL® Practitioner holder must hold ITIL® Foundation Certificate before attending this course

WHAT WILL YOU LEARN?

  • Discover the use of IT Service Management within the organisation
  • Learn and implement nine guiding principles for enhanced productivity
  • Get to know about the tips and tricks needed to clear the exam
  • Learn how to implement the terminologies learn in ITIL® Foundation
  • Use measurement tools and techniques for continual service improvement
  • Differentiate good and bad communication within the team members

Enquire Program

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PROGRAM OVERVIEW

ITIL® Practitioner will help the delegates to gain skills and knowledge required to implement ITIL® within the organisation. The ITIL® certified instructors will provide this training. The focus of the training is to build approach for continual service improvement and nine guiding principles.  

Below are some topics that will be focused during the training:

  • 9 Guiding Principles
  • Concepts of IT Service Management
  • Service Improvement Approach
  • Metrics and Measurements
  • Good Communication
  • Change Management within the organisation

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • 70 percent marks required for clearing the exam
  • Exam Duration- 2 hours 15 minutes
  • Closed book

 

*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management
  • Key concepts and terminologies
  • “Adopt” and “”
  • Costs and risks involved
  • Guiding Principles
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

Introduction: Service Management Approach

  • Define Service Management Approach
  • Define Vision
  • Current situation of organisation and objective
  • Results or outcomes
  • Maintaining good work

Introduction: Change Management in organisation

  • Define Change Management
  • Resistance sources
  • People transition
  • Management of Stakeholders
  • Management of sponsors
  • Managing resistance
  • Reinforcement

Introduction: Metrics and Measurements

  • Define Metrics and Measurements
  • CSFs and KPIs
  • Metric Cascades and hierarchies
  • Categories of Metric

Introduction: Communication

  • Introduction to communication
  • Effects of poor communication
  • Good communication and its benefits
  • Principles of communication
  • Types of communication

ITIL® Practitioner Enquiry

 

Enquire Now


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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Dereham

Located in the English county of Norfolk, Dereham is situated on the A47 road.The civil parish with an area of 21.51 km2 has a population of 18,609 as of 2011. Dereham is administered under the district of Breckland. The town of Dereham is different from West Dereham which lies 25 miles apart.

Early history

The town of East Dereham has a Neolithic history. This is indicated by the findings that the archaeologists uncovered in 1986. A greenstone axe head of the Neolithic period was found near Dereham. Findings included some tools and flint scrapers. Also found in the nearby fields were worked flints in the 1980s. Evidence of the existence of civilization during the Bronze Age also was found in 1976. Burnt flints from a potboiler were excavated from one site and another burnt mound site was also discovered in 1987.

In 2000, finds were discovered that belonged to the Iron Age. Earlier in 1983 pottery sherds were also found by field walkers. It is believed that the Roman Road that linked Brampton with Fen Causeway passed through Dereham. Some pottery and furniture of those times have also been excavated from the nearby fields.

The town may have got its name from a deer-park in the town even though it is believed that Dereham existed prior to the Saxon era even.Saint Wihtburh, daughter of the King of the East Angles, became a monk after seeing a vision of Virgin Mary and founded a monastery there in the seventh century. Edmund Bonner was the Rector for Dereham for a period of around four years from 1534-1538. A number of buildings that had stood in Dereham since long were destroyed in the fires that broke out in 1581 and 1659. Buildings that were not engulfed by the fires included the Bishop Bonner's cottage and the Church of Saint Nicholas'. Before being taken over by Queen Elizabeth I, Dereham’s administration fell to the Abbots initially and then the Bishops of Ely.

Napoleonic Conflict

The Dereham Church’s Bell Tower was used, in the late 1700’s, as a jail for French prisoners. A French Officer, Jean de Narde, on 6 October 1799, tried to escape from the tower but due to the presence of the guards,  he hid in a tree. He was spotted and asked to surrender. When he did not surrender, he was shot dead. Jean de Narde lies buried in the churchyard even today. A memorial stone was erected in 1858 on his grave which bears the engraving"Once our foes but now our allies and brethren." A documentary that goes by the name of  "Once our Foe - The shooting of Jean DeNarde" tells the same story.

Sport and leisure

As of now the earlier areas, which either fell under the railways or the industries, are now being used for leisure or sports purposes. Today the Dereham Leisure Centre, which is built on the remains of old railway locomotive depot, includes the following facilities:

  • a swimming pool,
  • facilities for dancing and sports
  • a gymnasium

The Dereham recreation ground provides the citizens with open-air tennis courts, skate park and equipment for the kids to play various games. Tenpin bowling alley is also offered in Strikes.

The Dereham Town F.C which plays at the Aldiss Park is a Non-League football club. The Dereham Rugby Club play in the Woodfordes  League at the Moorgate Road.Dereham also has its team of cricket and hockey. They are Dereham Cricket Club and Dereham Hockey Club respectively.

Attractions :

Some of the known buildings in the town of Dereham include :

  • Bishop Bonner's Cottage
  • A Windmill
  • A Water Tower shaped like a mushroom
  • The Gressenhall Museum of Rural Life
  • The Mid-Norfolk Railway headquarters

Notable people

Notable people from Dereham include :

  • Brian Aldiss - Novelist
  • George Borrow - Author
  • Harry Cripps - Footballer
  • William Cowper – Poet
  • William Hyde Wollaston - Scientist
  • Reverend Lionel Fanthorpe - Priest and entertainer
  • George Skipper - Architect
  • Beth Orton - Singer

 

                                                             

Overview of ITIL® 2011 Edition

Information Techno...