ITIL® Practitioner | MSP Training

ABOUT THE PROGRAM

ITIL® Practitioner course presents a systematic way to use ITIL® guidance to enhance new or existing services within the service. This course will cover nine guiding principles, its approaches, metrics and measurement and effective communication with team members. The delegates can attend ITIL® Practitioner course only after ITIL® Foundation course. This course is designed to provide knowledge about service improvement implementation that relies upon “adopt and adapt” philosophy.

PeopleCert accredits ITIL® Practitioner course
Gain knowledge regarding implementation based on “adopt and adapt” in the organisation
Our training courses are delivered in luxury venues by certified trainers
MSP Training provides training at best price as compared to others in market
Key learning points and tutor support
24*7 help and support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Certificate

Delegates will get certification of completion at the end of the course.

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals should be ITIL® foundation holder before enrolling for this course. The delegates are advised to go through the overview of ITIL® Foundation before this training.

TARGET AUDIENCE

ITIL® Practitioner course is for those who are already involved in the IT service management
Anyone who is involved in IT development and its operations
The professionals who want to be ITIL® Practitioner holder must hold ITIL® Foundation Certificate before attending this course

WHAT WILL YOU LEARN?

Discover the use of IT Service Management within the organisation
Learn and implement nine guiding principles for enhanced productivity
Get to know about the tips and tricks needed to clear the exam
Learn how to implement the terminologies learn in ITIL® Foundation
Use measurement tools and techniques for continual service improvement
Differentiate good and bad communication within the team members

Enquire Program

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PROGRAM OVERVIEW

ITIL® Practitioner will help the delegates to gain skills and knowledge required to implement ITIL® within the organisation. The ITIL® certified instructors will provide this training. The focus of the training is to build approach for continual service improvement and nine guiding principles.

Below are some topics that will be focused during the training:

9 Guiding Principles
Concepts of IT Service Management
Service Improvement Approach
Metrics and Measurements
Good Communication
Change Management within the organisation

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

40 multiple choice questions
70 percent marks required for clearing the exam
Exam Duration- 2 hours 15 minutes
Closed book

*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

Proven higher pass rates
Quicker Results
Save Travel Costs
Flexibility
Convenient
Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

Define Service Management
Key concepts and terminologies
“Adopt” and “”
Costs and risks involved
Guiding Principles
- Focus on value
- Design for experience
- Start where you are
- Work holistically
- Progress iteratively
- Observe directly
- Be transparent
- Collaborate
- Keep it simple

Introduction: Service Management Approach

Define Service Management Approach
Define Vision
Current situation of organisation and objective
Results or outcomes
Maintaining good work

Introduction: Change Management in organisation

Define Change Management
Resistance sources
People transition
Management of Stakeholders
Management of sponsors
Managing resistance
Reinforcement

Introduction: Metrics and Measurements

Define Metrics and Measurements
CSFs and KPIs
Metric Cascades and hierarchies
Categories of Metric

Introduction: Communication

Introduction to communication
Effects of poor communication
Good communication and its benefits
Principles of communication
Types of communication

ITIL® Practitioner Enquiry

Enquire Now

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Glasgow

Glasgow, with a population of 1,057,600, is the biggest city in Scotland. Not only this, it is also the fourth biggest city in the whole of UK after London, Birmingham and Manchester in terms of population. Glasgow is situated on the River Clyde in the West Central Lowlands of the country. Citizens of Glasgow are known as “Weegithe es”.

Places of Interest

Glasgow is home to various places that attract visitors every year. Some of the famous attractions of Glasgow have been listed below:

Glasgow City Chambers: It is the most magnificent building that dictates the story of wealth and its industrial prosperity as the Second City of the Empire. It is a building that is an instant favourite among all who visit this beauty. The building was inaugurated by Queen Victoria in the late 1880’s and even today it is the headquarter of the city councils. There is a statue of the Queen with Truth above her. According to locals, the statue is their version of “The Statue of Liberty”.
Glasgow Cathedral: The Reformation that happened in 1560’s in Scotland was a troubled time for the country. Many buildings famed for their architecture, collapsed. However, it was the Glasgow Cathedral that stood the test of times. It is considered to be a superb building of the medieval era. The building is said to have been built somewhere between the 13^th and the 15^th Interestingly, the building was built at the place where the patron saint and founder of the city, St. Mungo was laid to rest. The place is his shrine.The Glasgow Cathedral is home to a crypt that was built in the 13^th century. The crypt houses the body of St. Kentigern.
Glasgow Museums: The city is home to eight museums each of which have a rich collection of various artworks from the past as well as the present. The list follows:
- St Mungo Museum of Religious Life and Art and Provand's Lordship
- Gallery of Modern Art
- Scotland Street School Museum
- Kelvingrove Art Gallery and Museum
- People's Palace and Winter Gardens
- The Burrell Collection
- Glasgow Museums Resources Centre
- Riverside Museum

The museums have abundant of rare artworks, collection of different type of furniture, arms and armaments, and what not. All the Glasgow Museums have free admission and their sections for the kids as well where they not only have fun, they also learn. The accompanying shopping centres in some of the museums also sell replicas of the artworks.

Glasgow Cross: The Glasgow Cross is medieval architecture building. It houses a Clock Tower that used to be a part of the City Chambers that was destroyed by fire in 1926. The building also houses another hexagonal shape building the Tolbooth.
Glasgow is also famous for its bridges. The Tradeston Pedestrian Bridge, Kingston Bridge, and the Clyde Arc are just some of them.The Tradeston crosses the River Clyde on the east of the M8 motorway while the Kingston Bridge crosses the River Clyde carrying the M8 motorway along with it.The Clyde Arc is a new bridge and also has a wonderful curved design as it crosses the bridge.
Parks: Besides museums and bridges forming the pride of Glasgow, the parks also help in promoting the city tourism. Some of the major parks that the visitors could come across in Glasgow are listed below:
- Bellahouston Park
- Botanic Gardens
- Glasgow Green
- Kelvingrove Park
- Mugdock Park
- Queen’s Park
- Strathclyde Country Park
- Victoria Park
  - Fossil Grove: Part of the Victoria Park, this is open in summers only.
- Tollcross Park

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Overview of ITIL® 2011 Edition

Information Techno...