ITIL® Practitioner

Deploy business changes effectively

ABOUT THE PROGRAM

ITIL® Practitioner course presents a systematic way to use ITIL® guidance to enhance new or existing services within the service. This course will cover nine guiding principles, its approaches, metrics and measurement and effective communication with team members. The delegates can attend ITIL® Practitioner course only after ITIL® Foundation course. This course is designed to provide knowledge about service improvement implementation that relies upon “adopt and adapt” philosophy.

  • PeopleCert accredits ITIL® Practitioner course

  • Gain knowledge regarding implementation based on “adopt and adapt” in the organisation

  • Our training courses are delivered in luxury venues by certified trainers

  • MSP Training provides training at best price as compared to others in market

  • Key learning points and tutor support

  • 24*7 help and support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals should be ITIL® foundation holder before enrolling for this course. The delegates are advised to go through the overview of ITIL® Foundation before this training.

TARGET AUDIENCE

  • ITIL® Practitioner course is for those who are already involved in the IT service management
  • Anyone who is involved in IT development and its operations
  • The professionals who want to be ITIL® Practitioner holder must hold ITIL® Foundation Certificate before attending this course

WHAT WILL YOU LEARN?

  • Discover the use of IT Service Management within the organisation
  • Learn and implement nine guiding principles for enhanced productivity
  • Get to know about the tips and tricks needed to clear the exam
  • Learn how to implement the terminologies learn in ITIL® Foundation
  • Use measurement tools and techniques for continual service improvement
  • Differentiate good and bad communication within the team members

Enquire Program

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PROGRAM OVERVIEW

ITIL® Practitioner will help the delegates to gain skills and knowledge required to implement ITIL® within the organisation. The ITIL® certified instructors will provide this training. The focus of the training is to build approach for continual service improvement and nine guiding principles.  

Below are some topics that will be focused during the training:

  • 9 Guiding Principles
  • Concepts of IT Service Management
  • Service Improvement Approach
  • Metrics and Measurements
  • Good Communication
  • Change Management within the organisation

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • 70 percent marks required for clearing the exam
  • Exam Duration- 2 hours 15 minutes
  • Closed book

 

*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management
  • Key concepts and terminologies
  • “Adopt” and “”
  • Costs and risks involved
  • Guiding Principles
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

Introduction: Service Management Approach

  • Define Service Management Approach
  • Define Vision
  • Current situation of organisation and objective
  • Results or outcomes
  • Maintaining good work

Introduction: Change Management in organisation

  • Define Change Management
  • Resistance sources
  • People transition
  • Management of Stakeholders
  • Management of sponsors
  • Managing resistance
  • Reinforcement

Introduction: Metrics and Measurements

  • Define Metrics and Measurements
  • CSFs and KPIs
  • Metric Cascades and hierarchies
  • Categories of Metric

Introduction: Communication

  • Introduction to communication
  • Effects of poor communication
  • Good communication and its benefits
  • Principles of communication
  • Types of communication

ITIL® Practitioner Enquiry

 

Enquire Now


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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Guildford

Guildford, a large town in Southern England is located on the A3 trunk road with a population of around 137,000 according to 2011 census. It is located 27 miles southwest of central London and it forms the Greater London Area’s southwestern tip. The town has been the seat of Borough of Guildford with 146,100 inhabitants recorded in 2015. According to the recent historical survey, Guildford came into existence as a result of a gap where River Wey was crossed over by the Harrow Way in the North Downs.

English Royal Mint was established in 978 AD and remained in the town until part way through the reign of William. The economy of the town boomed after being connected to a network of waterways on the building of the Wey Navigation and Basingstoke Canal. Guildford Cathedral and the University of Surrey were built in the 20th century. Guildford is considered as a robust commercial town and home to major businesses include Allianz and Sanofi, Lionhead Studios, Philips Electronics, Ericsson, Hello Games and Colgate-Palmolive. A number of leading companies including satellite manufacturers, medical and specialist gas providers are based in the Surrey Research Park. 

History

The history of the city traced its roots back to the Anglo-Saxon period. Some Bronze Age remaining including Roman villa has been found in the western Park Barn neighborhood of the town. After the abandonment of Roman period in Britain, Anglo-Saxon settlers developed the settlement as a small town. The population of the settlement grew as an ancient trackway Harrow Way crosses the Wey River by a ford. Although there are no clear pieces of evidence, it is assumed that Guildford Castle depicts the architectural style of Norman period. The layout of the castle was designed to overawe the conquered population. The status of the castle was then changed to the royal hunting lodge and granted to Francis Carter in 1611.

The remaining chamber of Guildford Synagogue was found in the High street in 1995. It is likely to be the Western Europe’s oldest remaining synagogue, but this remains a matter of controversy. The other notable building of the town includes Guildhall, which was built in the 14th century and still stands today. The Council chamber was also added in the existing structure and front façade of the building was decorated by the projecting clock. The Borough Council constructed 18 communal air raid shelters provided first aid and sanitation services during the Second World War.

The two pubs of the town were the prime target of Irish Republican Army and they planted a bomb resulted in the death of a civilian and four off-duty soldiers. Some suspects of this case also known as Guildford Four were found guilty in 1975 and sentenced to long prison sentences. Later on, they were released after a long legal battle and denied their involvement in the bombing. The town entered into the new phase of development in the 21st century and considered as one of the most expensive places in real estate sector in the UK outside London and ranked 9th in the Britain in 2006 for the best place to live in. The town is also ranked 27th for its pleasing and safe shopping destination in the United Kingdom.

Education

Guildford follows three-tier education system and there are several primary, junior and secondary schools in the town include Holy Trinity, Boxgrove Primary school, Guildford County school and Christ’s college. There are some independent schools in the town that include Royal Grammar School, Lanesborough School, Tormead School and Rydes Hill Preparatory School. For higher education, the University of Surrey and the University of Law has their campuses in the town, while other colleges include Academy of Contemporary Music and Guildford College of Further and Higher Education.

Overview of ITIL® 2011 Edition

Information Techno...