ITIL® Practitioner

Deploy business changes effectively

ABOUT THE PROGRAM

ITIL® Practitioner course presents a systematic way to use ITIL® guidance to enhance new or existing services within the service. This course will cover nine guiding principles, its approaches, metrics and measurement and effective communication with team members. The delegates can attend ITIL® Practitioner course only after ITIL® Foundation course. This course is designed to provide knowledge about service improvement implementation that relies upon “adopt and adapt” philosophy.

  • PeopleCert accredits ITIL® Practitioner course

  • Gain knowledge regarding implementation based on “adopt and adapt” in the organisation

  • Our training courses are delivered in luxury venues by certified trainers

  • MSP Training provides training at best price as compared to others in market

  • Key learning points and tutor support

  • 24*7 help and support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals should be ITIL® foundation holder before enrolling for this course. The delegates are advised to go through the overview of ITIL® Foundation before this training.

TARGET AUDIENCE

  • ITIL® Practitioner course is for those who are already involved in the IT service management
  • Anyone who is involved in IT development and its operations
  • The professionals who want to be ITIL® Practitioner holder must hold ITIL® Foundation Certificate before attending this course

WHAT WILL YOU LEARN?

  • Discover the use of IT Service Management within the organisation
  • Learn and implement nine guiding principles for enhanced productivity
  • Get to know about the tips and tricks needed to clear the exam
  • Learn how to implement the terminologies learn in ITIL® Foundation
  • Use measurement tools and techniques for continual service improvement
  • Differentiate good and bad communication within the team members

Enquire Program

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PROGRAM OVERVIEW

ITIL® Practitioner will help the delegates to gain skills and knowledge required to implement ITIL® within the organisation. The ITIL® certified instructors will provide this training. The focus of the training is to build approach for continual service improvement and nine guiding principles.  

Below are some topics that will be focused during the training:

  • 9 Guiding Principles
  • Concepts of IT Service Management
  • Service Improvement Approach
  • Metrics and Measurements
  • Good Communication
  • Change Management within the organisation

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • 70 percent marks required for clearing the exam
  • Exam Duration- 2 hours 15 minutes
  • Closed book

 

*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management
  • Key concepts and terminologies
  • “Adopt” and “”
  • Costs and risks involved
  • Guiding Principles
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

Introduction: Service Management Approach

  • Define Service Management Approach
  • Define Vision
  • Current situation of organisation and objective
  • Results or outcomes
  • Maintaining good work

Introduction: Change Management in organisation

  • Define Change Management
  • Resistance sources
  • People transition
  • Management of Stakeholders
  • Management of sponsors
  • Managing resistance
  • Reinforcement

Introduction: Metrics and Measurements

  • Define Metrics and Measurements
  • CSFs and KPIs
  • Metric Cascades and hierarchies
  • Categories of Metric

Introduction: Communication

  • Introduction to communication
  • Effects of poor communication
  • Good communication and its benefits
  • Principles of communication
  • Types of communication

ITIL® Practitioner Enquiry

 

Enquire Now


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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Stoke-on-Trent

Stoke on Trent is located in Staffordshire in the UK. It is also abbreviated as Stoke, and it is a unitary authority area. Area of Stoke on Trent is around 36 square miles. In 2011, this area had a population of 469,000. Stoke on Trent is known as polycentric which means it is formed by six towns federation in the year 1910.

Stoke on Trent got its name from Stoke-Upon-Trent where the majority of the railway station and government center is located. Other four towns are Longton, Fenton, Tunstail and Burstem. Major pottery industry of England is located in the Stoke on Trent. It is commonly known as the potteries. Earlier it was a center of the industrial conurbation, and now it is a center for distribution and service industries.

Education

Stoke on Trent has four major educational institutions located in the local area. This city has two higher education colleges namely Stoke-on-Trent college and City of Stoke-on-Trent Sixth Form college. Earlier the Sixth Form College was established in Fenton and now on the Leek Road. Sixth Form College provides best A-level teaching to near about 1800 students. This college is more abundant in the area and it offers adult education as well as apprenticeships. The main campus is located in Shelton and secondary in Burslem. Staffordshire University is situated in Stoke-On-Trent. The main campus in Shelton that is near the railway station of Stoke-on-Trent. It got its university status in 1992. Royal Stoke University Hospital is home to branches of Keele University School of Medicine. With the involvement of Stoke On Trent city council, in the year 1949 Keele University was founded as University College of North Staffordshire.

Stoke-On-Trent has around 15 secondary schools namely Haywood academy, Birches Head Academy, St Peter's Academy, St Thomas More Catholic Academy, St Joseph's College, Excel Academy, Discovery Academy etc.

In the year 2007 Stoke-on-Trent's high school system's restructure was proposed. During the year 2010 various secondary schools were closed or merged like Michell High and Edensor High was combined to form Discovery Academy, Berry Hill High and St Peter's CE High School was combined to build St Peter's Academy.

Economy

Stoke-On-Trent is a significant center for the ceramics industry. In 1980's and 1990's British Manufacturing sector was hit by decline. Various factories, collieries, potteries, and steelworks were closed. Due to this, the unemployment rate increased in the Stoke-On-Trent.

Wedgwood pottery firm and its subsidiary Royal Doulton are located in Barlaston. In Indonesian factory primary production takes place. In Stoke town, Portmeirion is located which owns the Royal Worcester and Spode brands. In Hanley, Emma Bridgewater ceramics firm is located. In Middlepoint, Burleigh Pottery is located. In Etruria, Wade Ceramics is located. In Burslem, Royal Stafford and Moorcroft are located. Left manufacturers of Bone China is Aynsley Chine in Longton. In Tunstail main factory of Churchill, China is located.

Around 9000 firms are located in the city. Some are founded by local businessman and chairman of Stoke City Peter Coates. John Caudwell started Phones4U Company which is a significant mobile phone retailer. In Stoke on Trent, Michelin tyre company complex is located that includes its training center, truck tyre re-treading facility, and commercial head office.

Large warehouses of Co-operative pharmacy is located in this city. Single largest major employer in a city is Stoke-On-Trent city council, and another one is Royal Stoke University Hospital which has over 7000 staff members.

According to the Competitive Alternatives 2004 report, Stoke-On-Trent is the best cost-effective place to set up new businesses. The major shopping center is Potteries shopping center located in Hanley. It has around 87 units which include brands like New Look, Monsoon, Gap, HMV, River Island, La Senza, Topshop, Marks, and Spencer etc. Quality Formations ranked Stoke-On-Trent second best city for starting any business due to various factors like offices, energy, public transport, property and financial access.

Overview of ITIL® 2011 Edition

Information Techno...