ITIL® Service Capability Release, Control & Validation

ITIL® Service Capability – Release, Control and Validation course focus on the practical application of Release, Control and Validation practices. This will enable the delegates to plan, implement, test and monitor the services for fulfilling the requirements of the business. The Release, Control and Validation course is one of the qualifications of ITIL® Service Capability Stream.

ITIL® Service Capability – Release, Control and Validation course is designed to help the delegates in developing the understanding of processes and principles of Service Transition phase of the service lifecycle. Our trainer will guide the delegates how to evaluate change and manage knowledge attained in order to make effective decisions. This training ensures that the delegates gain knowledge regarding managing the transitional changes within the organisation.

Exam

ITIL® Service Capability – Release, Control and Validation course will have the following exam pattern:

8 multiple choice questions (MCQ’s)

70 percent marks to clear the exam

Exam duration- 90 minutes

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

• Proven higher pass rates
• Quicker Results
• Save Travel Costs
• Flexibility
• Convenient
• Take your exam at your home, office, or work when you are ready 

Introduction: Release, Control and Validation

• Definitions
• Introduction to Release, Control and Validation
• Process and functions used in Release, Control and Validation
• Scope and Objective
• Service Transition about RCV Processes
• Service Transition value to business
• Interaction of RCV processes with another stage of life cycle
• Develop Service Transition Strategy
• Key initiatives to prepare effective service transition
• Plan and coordinate service transition activities
• Service Transition Process support

Introduction: Service Asset and Configuration management

• Scope and objective
• Business value
• Basic concepts and principles
• Methods and techniques
• Information Management in Service Asset and Configuration Management (SACM)
• CSFs and KPIs
• Risks and challenges
• SACM activities performed by Service Operation
• Roles and Responsibilities

Introduction: Change Management

• Scope and Objective
• Business value
• Basic concepts and terminologies
• Input, output and triggers
• Interfaces of process
• Role of the Configuration Management System
• CSFs and KPIs
• Daily operational activities
• Managing organisational stakeholder changes
• Risks and Challenges
• Roles and Responsibilities

Introduction: Change Evaluation

• Scope and objective
• Business value
• Principles and Policies
• Basic concepts and terminologies
• Methods and Techniques
• Evaluation Report Contents
• Input, output and trigger
• Interfaces with other processes
• Information Management in Change Evaluation
• CSFs and KPIs
• Risks and Challenges
• Roles and Responsibilities

Introduction: Release and Deploy Management

• Scope and objective
• Release and Deployment Management Process
• Business Value
• Methods and Techniques
• Input, output and triggers
• Interfaces with other processes
• Managing information in the process of Release and Deployment Management
• CSFs and KPIs
• Risks and Challenges
• Roles and Responsibilities

Introduction: Service Validation and Testing

• Scope and objective
• Business value
• Basic concepts and principles
• Input, output and triggers
• Interfaces with other processes
• Information Management in Service Validation and Testing
• CSFs and KPIs
• Risks and Challenges
• Roles and Responsibilities

Introduction: Request Fulfilment

• Scope and objectives
• Business value
• Basic concepts and terminologies
• Methods and Techniques
• Input, output and triggers
• Process interfaces
• Information management in Request Fulfilment
• CSFs and KPIs
• Risks and Challenges
• Roles and Responsibilities

Introduction: Knowledge Management

• Scope and objective
• Business value
• Basic Concepts and Principles
• Methods and Techniques
• Input, output and triggers
• Interfaces with other processes
• Information Management in the Knowledge Management process
• CSFs and KPIs
• Risks and Challenges
• Relation between CSI and the Knowledge Management Process Roles and Responsibilities

Introduction: Technology and Implementation Considerations

• Technology requirements for supporting process capabilities
• Management of change in the operations
• Assess and manage risks in Service Operation
• Operational Staff in Service Design and Transition
• Knowledge Management tools
• Collaboration
• Configuration Management System
• Plan the implementation of Service Management tools
• Implement considerations