ITIL® Service Capability Release, Control & Validation

Achieve operational excellence with ITIL® RCV processes

ABOUT THE PROGRAM

ITIL® Service Capability – Release, Control and Validation course focus on the practical application of Release, Control and Validation practices. This will enable the delegates to plan, implement, test and monitor the services for fulfilling the requirements of the business. The Release, Control and Validation course is one of the qualifications of ITIL® Service Capability Stream.

  • ITIL® Service Capability – Release, Control and Validation course is accredited by PeopleCert

  • 24*7 Help and Support

  • Delivered by experienced and certified instructors

  • Key learning points and tutor support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

PREREQUISITES

The professionals who want to attend this course must attend ITIL® Foundation Certificate.

TARGET AUDIENCE

  • The professionals who are involved in planning, implementing and managing the processes f ITIL®
  • Those who want to responsible for improving the environment of IT management

WHAT WILL YOU LEARN?

  • Discover the importance of ITIL® Release, Control and Validation for improving the quality of services
  • Identify how processes of ITIL® RCV interacts with other phases of Service Lifecycle
  • Get to know about the risks and challenges involved in ITIL® RCV

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Capability – Release, Control and Validation course is designed to help the delegates in developing the understanding of processes and principles of Service Transition phase of the service lifecycle. Our trainer will guide the delegates how to evaluate change and manage knowledge attained in order to make effective decisions. This training ensures that the delegates gain knowledge regarding managing the transitional changes within the organisation.

 

Exam

ITIL® Service Capability – Release, Control and Validation course will have the following exam pattern:

8 multiple choice questions (MCQ’s)

70 percent marks to clear the exam

Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Release, Control and Validation

  • Definitions
  • Introduction to Release, Control and Validation
  • Process and functions used in Release, Control and Validation
  • Scope and Objective
  • Service Transition about RCV Processes
  • Service Transition value to business
  • Interaction of RCV processes with another stage of life cycle
  • Develop Service Transition Strategy
  • Key initiatives to prepare effective service transition
  • Plan and coordinate service transition activities
  • Service Transition Process support

Introduction: Service Asset and Configuration management

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Methods and techniques
  • Information Management in Service Asset and Configuration Management (SACM)
  • CSFs and KPIs
  • Risks and challenges
  • SACM activities performed by Service Operation
  • Roles and Responsibilities

 

Introduction: Change Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output and triggers
  • Interfaces of process
  • Role of the Configuration Management System
  • CSFs and KPIs
  • Daily operational activities
  • Managing organisational stakeholder changes
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Change Evaluation

  • Scope and objective
  • Business value
  • Principles and Policies
  • Basic concepts and terminologies
  • Methods and Techniques
  • Evaluation Report Contents
  • Input, output and trigger
  • Interfaces with other processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Release and Deploy Management

  • Scope and objective
  • Release and Deployment Management Process
  • Business Value
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Managing information in the process of Release and Deployment Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Validation and Testing

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Request Fulfilment

  • Scope and objectives
  • Business value
  • Basic concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces
  • Information management in Request Fulfilment
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Knowledge Management

  • Scope and objective
  • Business value
  • Basic Concepts and Principles
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in the Knowledge Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Relation between CSI and the Knowledge Management Process Roles and Responsibilities

Introduction: Technology and Implementation Considerations

  • Technology requirements for supporting process capabilities
  • Management of change in the operations
  • Assess and manage risks in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management tools
  • Collaboration
  • Configuration Management System
  • Plan the implementation of Service Management tools
  • Implement considerations

ITIL® Service Capability - Release, Control & Validation Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Bristol

  A city as well as a county in South West England, the Bristol city is the 12th largest in England in terms of area and 10th in terms of population. According to the latest census conducted in 2017, Bristol has a citizen strength of 454,200.

Bristol received its royal charter in 1155 AD and till the 14th century, it remained divided between Gloucestershire and Somerset before becoming a county itself. Bristol remained in a strong financial position during the 13th to the 18th century as it stood third in England in terms of tax receipts. It was only during the Industrial Revolution that the cities of Birmingham, Manchester and Liverpool surpassed Bristol. The currency in use in Bristol is also the largest being used in the United Kingdom – the Bristol Pound.

As far as education is concerned, Bristol houses two universities – The University of Bristol and the University of the West of England. Besides it also houses sporting and artistic venues such as the Spike Island, Memorial Stadium and Ashton Gate.

Bristol has been known for explorations since long. Explorers have many times visited the North Americas on their ships. John Cabot, the first European to visit the North America since the Vikings started his voyage from Bristol. Ships from Bristol also carried slaves from Africa to Americas during the 18th and the 19th centuries. In 1807 2000 slave ships carried 500,000 slaves to the Americas from Africa.

Sports

The city of is home to clubs playing almost every sport such as football, rugby, cricket, basketball and many others. Bristol City and Bristol Rovers‍ are the Football League clubs in Bristol. The former club, Bristol City, was formed in 1897 and within a span of 10 years they ended up as runner-ups in 1907 in the Division One league. In 1909 they ended up as runner-ups in FA Cup final. However, they started sinking thereafter and by 1982 declared themselves to be bankrupt. In 2007 they got promoted to the second tier of the English League where they lost to Hull City in the playoffs for being promoted to the Premier League.

Bristol Rovers came into existence in 1883 and since then have won Division Three South in 1952–53 and Division Three in 198990 and the Watney Cup in 1972. They ended up as runners-up in 2006-2007 for the Johnstone's Paint Trophy.

The Bristol also plays rugby. Formed in 1888, Bristol Rugby was earlier known as Bristol Football Club. Since 1888, the club has been constantly performing at very high levels of the game.

Gloucestershire County Cricket Club is known to play county cricket at the Bristol County Ground. The Bristol County Ground is also known as the only international sports ground in the south west of England. The club won 9 trophies between 1999 and 2006. During this period it also acquired a double-double by winning both the Benson & Hedges trophy and the C& G trophy in two consecutive years i.e. 1999 and 2000.

Transport

There are two main railway stations in Bristol - Bristol Temple Meads and Bristol Parkway. Bristol Temple Meads offers fast-running trains to local, regional, London Paddington and CrossCountry trains. There are such trains running from Bristol Parkway also that connect to Cardiff Central, Swansea, and London Paddington. There are Cross-Country services to the North East and Birmingham. The South Western Railway also offers some limited service to London Waterloo via Clapham Junction.

Bristol is also coming up with a new bus rapid transit system or the Metrobus that will provide a faster and better bus service to reduce overcrowding. This system of rapid transportation will be able to run concurrently on both bus lanes as well as secluded and directed busways.