ITIL® Service Capability Release, Control & Validation

Achieve operational excellence with ITIL® RCV processes

ABOUT THE PROGRAM

ITIL® Service Capability – Release, Control and Validation course focus on the practical application of Release, Control and Validation practices. This will enable the delegates to plan, implement, test and monitor the services for fulfilling the requirements of the business. The Release, Control and Validation course is one of the qualifications of ITIL® Service Capability Stream.

  • ITIL® Service Capability – Release, Control and Validation course is accredited by PeopleCert

  • 24*7 Help and Support

  • Delivered by experienced and certified instructors

  • Key learning points and tutor support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

PREREQUISITES

The professionals who want to attend this course must attend ITIL® Foundation Certificate.

TARGET AUDIENCE

  • The professionals who are involved in planning, implementing and managing the processes f ITIL®
  • Those who want to responsible for improving the environment of IT management

WHAT WILL YOU LEARN?

  • Discover the importance of ITIL® Release, Control and Validation for improving the quality of services
  • Identify how processes of ITIL® RCV interacts with other phases of Service Lifecycle
  • Get to know about the risks and challenges involved in ITIL® RCV

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Capability – Release, Control and Validation course is designed to help the delegates in developing the understanding of processes and principles of Service Transition phase of the service lifecycle. Our trainer will guide the delegates how to evaluate change and manage knowledge attained in order to make effective decisions. This training ensures that the delegates gain knowledge regarding managing the transitional changes within the organisation.

 

Exam

ITIL® Service Capability – Release, Control and Validation course will have the following exam pattern:

8 multiple choice questions (MCQ’s)

70 percent marks to clear the exam

Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Release, Control and Validation

  • Definitions
  • Introduction to Release, Control and Validation
  • Process and functions used in Release, Control and Validation
  • Scope and Objective
  • Service Transition about RCV Processes
  • Service Transition value to business
  • Interaction of RCV processes with another stage of life cycle
  • Develop Service Transition Strategy
  • Key initiatives to prepare effective service transition
  • Plan and coordinate service transition activities
  • Service Transition Process support

Introduction: Service Asset and Configuration management

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Methods and techniques
  • Information Management in Service Asset and Configuration Management (SACM)
  • CSFs and KPIs
  • Risks and challenges
  • SACM activities performed by Service Operation
  • Roles and Responsibilities

 

Introduction: Change Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output and triggers
  • Interfaces of process
  • Role of the Configuration Management System
  • CSFs and KPIs
  • Daily operational activities
  • Managing organisational stakeholder changes
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Change Evaluation

  • Scope and objective
  • Business value
  • Principles and Policies
  • Basic concepts and terminologies
  • Methods and Techniques
  • Evaluation Report Contents
  • Input, output and trigger
  • Interfaces with other processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Release and Deploy Management

  • Scope and objective
  • Release and Deployment Management Process
  • Business Value
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Managing information in the process of Release and Deployment Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Validation and Testing

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Request Fulfilment

  • Scope and objectives
  • Business value
  • Basic concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces
  • Information management in Request Fulfilment
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Knowledge Management

  • Scope and objective
  • Business value
  • Basic Concepts and Principles
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in the Knowledge Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Relation between CSI and the Knowledge Management Process Roles and Responsibilities

Introduction: Technology and Implementation Considerations

  • Technology requirements for supporting process capabilities
  • Management of change in the operations
  • Assess and manage risks in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management tools
  • Collaboration
  • Configuration Management System
  • Plan the implementation of Service Management tools
  • Implement considerations

ITIL® Service Capability - Release, Control & Validation Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Colchester

 

Colchester, through which the River Colne runs,  is a market town located in the borough of Colchester, Essex, 50 miles northeast of London. As of the 2011 Census, Colchester was the fastest growing town. People from Colchester are known as Colcestrian. Colchester is not only the oldest town since the Roman civilization, it is also the oldest town in BritainColchester was also known as the capital of Roman Britain. The Most Ancient European Towns Network also lists Colchester as one of its members.

The A12 road and the Colchester railway station both connect this town to the capital. Being a market town, there are a number of commuters who travel to and from to this location. The Stansted Airport and the Harwich ferry port are two means used for this purpose which lie at a distance of 30 miles and 20 miles from Colchester respectively. One of the main attractions at this market town is the Colchester Castle. The town is also home to the Colchester United Football Club.

Garrison

Colchester has served as a military garrison ever since the Roman period. The 16th Air Assault Brigade is currently housed in this Colchester Garrison. The Glasshouse, the army’s military prison meant for corrective training, is located in Berechurch Hall Road, which lies on the outskirts of Colchester. The Glasshouse is a prison for those men and women in the army service who have been sentenced to serve detention periods.

During the ten year period of 1998-2008, the garrison saw many changes. The Ministry of Defence sold a lot of it's for developing private housings. This led to the relocation of some parts of the garrison. There are parts in the garrison that still await the development process. This may happen in the second phase that is yet to be initiated.

Colchester ,in 2006, started the practice of firing Royal Salutes on a Royal anniversary or a Royal visit or visit by a foreign dignitary. The Castle Park is the place where the salutes are fired from since 2009.

Museums

There are various museums in Colchester such as The Castle Museum, Hollytrees Museum, Natural History   Museum. The Castle Museum which is located inside the Colchester Castle is home to an exhibit on Colchester of the Roman times. The Holltrees Museum is a museum for social history where exhibits for children can also be seen in Charles Gray’s former home. Situated in what was earlier the All Saints' Church, is the Natural History Museum.

The erstwhile Cavalry Barracks are home to a visitor and museum and display exhibits from the Roman Circus. The museum is managed by the Colchester Archaeological Trust. There are replicas and models of the circus as well as finds from Roman cemeteries included in these exhibits.In 2014 brick and marble columns from the massive frontage of the area of the Temple of Claudius were discovered behind the High Street. There are plans to exhibit them to the public.

 The Gosbecks Archaeological Park

The Gosbecks Archaeological Park which is home to a Roman theatre and a Roman-British temple is located in the south-west part of the town. Once the park used to be the place for the  "Cunobelin's farm", named after a Catuvellauni king, whose coins were found at the site in large quantities. The park, during the Roman period, housed a large Romano-British temple and Britain's largest Roman theatre. This theatre was almost twice as big in size as compared to the largest theatre in Colchester today. Another reason for the park to be famous is its closeness to the post-conquest Stanway burials, a Roman fort and the Iron Age defensive earthworks that are still existing.