ITIL® Service Capability – Release, Control and Validation | MSP Training

ABOUT THE PROGRAM

ITIL® Service Capability – Release, Control and Validation course focus on the practical application of Release, Control and Validation practices. This will enable the delegates to plan, implement, test and monitor the services for fulfilling the requirements of the business. The Release, Control and Validation course is one of the qualifications of ITIL® Service Capability Stream.

ITIL® Service Capability – Release, Control and Validation course is accredited by PeopleCert
24*7 Help and Support
Delivered by experienced and certified instructors
Key learning points and tutor support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Certificate

Delegates will get certification of completion at the end of the course.

PREREQUISITES

The professionals who want to attend this course must attend ITIL® Foundation Certificate.

TARGET AUDIENCE

The professionals who are involved in planning, implementing and managing the processes f ITIL®
Those who want to responsible for improving the environment of IT management

WHAT WILL YOU LEARN?

Discover the importance of ITIL® Release, Control and Validation for improving the quality of services
Identify how processes of ITIL® RCV interacts with other phases of Service Lifecycle
Get to know about the risks and challenges involved in ITIL® RCV

Enquire Program

Fill in the form below & we'd get back to you.

PROGRAM OVERVIEW

ITIL® Service Capability – Release, Control and Validation course is designed to help the delegates in developing the understanding of processes and principles of Service Transition phase of the service lifecycle. Our trainer will guide the delegates how to evaluate change and manage knowledge attained in order to make effective decisions. This training ensures that the delegates gain knowledge regarding managing the transitional changes within the organisation.

Exam

ITIL® Service Capability – Release, Control and Validation course will have the following exam pattern:

8 multiple choice questions (MCQ’s)

70 percent marks to clear the exam

Exam duration- 90 minutes

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

Proven higher pass rates
Quicker Results
Save Travel Costs
Flexibility
Convenient
Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Release, Control and Validation

Definitions
Introduction to Release, Control and Validation
Process and functions used in Release, Control and Validation
Scope and Objective
Service Transition about RCV Processes
Service Transition value to business
Interaction of RCV processes with another stage of life cycle
Develop Service Transition Strategy
Key initiatives to prepare effective service transition
Plan and coordinate service transition activities
Service Transition Process support

Introduction: Service Asset and Configuration management

Scope and objective
Business value
Basic concepts and principles
Methods and techniques
Information Management in Service Asset and Configuration Management (SACM)
CSFs and KPIs
Risks and challenges
SACM activities performed by Service Operation
Roles and Responsibilities

Introduction: Change Management

Scope and Objective
Business value
Basic concepts and terminologies
Input, output and triggers
Interfaces of process
Role of the Configuration Management System
CSFs and KPIs
Daily operational activities
Managing organisational stakeholder changes
Risks and Challenges
Roles and Responsibilities

Introduction: Change Evaluation

Scope and objective
Business value
Principles and Policies
Basic concepts and terminologies
Methods and Techniques
Evaluation Report Contents
Input, output and trigger
Interfaces with other processes
Information Management in Change Evaluation
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction: Release and Deploy Management

Scope and objective
Release and Deployment Management Process
Business Value
Methods and Techniques
Input, output and triggers
Interfaces with other processes
Managing information in the process of Release and Deployment Management
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction: Service Validation and Testing

Scope and objective
Business value
Basic concepts and principles
Input, output and triggers
Interfaces with other processes
Information Management in Service Validation and Testing
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction: Request Fulfilment

Scope and objectives
Business value
Basic concepts and terminologies
Methods and Techniques
Input, output and triggers
Process interfaces
Information management in Request Fulfilment
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction: Knowledge Management

Scope and objective
Business value
Basic Concepts and Principles
Methods and Techniques
Input, output and triggers
Interfaces with other processes
Information Management in the Knowledge Management process
CSFs and KPIs
Risks and Challenges
Relation between CSI and the Knowledge Management Process Roles and Responsibilities

Introduction: Technology and Implementation Considerations

Technology requirements for supporting process capabilities
Management of change in the operations
Assess and manage risks in Service Operation
Operational Staff in Service Design and Transition
Knowledge Management tools
Collaboration
Configuration Management System
Plan the implementation of Service Management tools
Implement considerations

ITIL® Service Capability - Release, Control & Validation Enquiry

Enquire Now

----- OR -------

Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Crewe

Located within the borough of Cheshire East, 158 miles north of London, Crewe is a railway town of Cheshire, England. With a population of 72,863, Crewe is known for its large railway station. It is also known for Crewe Works – an organisation that used to manufacture and recondition locomotives. Crewe is also known as the birthplace of Rolls-Royce. Rolls-Royce remained in Crewe from 1946 to 2002 i.e. for a span of 56 years. Now it is the Bentley motor cars that are being manufactured in Crewe.

A mention of Creu is found in the Domesday Book - a record of the "Great Survey" of much of England & Wales that was completed in 1086 to determine the taxes that were owed to the King. However, it was not until 1843 that Crewe had its first modern settlement owing to a development in the railway system that had started in the early 1840’s. During the Second World War, Crewe became a target of the Nazi forces because of the railway junction as well as the presence of Rolls-Royce engineering works.

Developments

In 2008, the development of the current bus station and main shopping area were given up due to a shortage of funds. The railway station was also to be modified and as a part of the plan, it was to be moved to Basford. Anyhow, no such things happened and the current station underwent only some maintenance work instead. A new plan was developed by the Cheshire East Council. A Lifestyle Centre, furnished with swimming pool, a library and a gym was to be a part of the new plan. A new transport hub has been planned for Crewe that would be completed by 2027.

People

Blaster Bates - an expert with explosives and demolitions
William Cooper - novelist
Harold Hankins - Vice-Chancellor of the University of Manchester Institute of Science and Technology.
William Hope (1863 – 1933) - A leader in the field of spirit photography
Chris Hughes (born 1947) – One of the top quizzers’ from Britain
Jimmy MacDonald(1906 – 1991) - During his lifetime he lent his voice to the cartoon character Mickey Mouse.
Sir Philip Craven (born 1950) – International Paralympic Committee President
Neil Brooks - Gold medalist, Australian Olympic swimming
John Edward Morris - former cricketer from England
Carl Ashmore, - children's author
Craig Jones - Motorcycle racer, England
Shanaze Reade - born in 1988 Shanaze is a world BMX and track cycling champion.
Muthu Alagappan - a medical student but known in the USA for his analytical skills in professional basketball.

Things To Do

Crewe has various attractions one can not afford to miss. The visitors and the locals alike love to visit the following attractions:

Crewe Lyceum Theatre
- Located at the Lyceum Theatre Heath Street in Crewe this is a small and a beautiful theatre. A great theatre at a good location provides a positive feedback from the visitors.
Queens Park
- Beautiful park with a relatively newly renovated café. It is also home to a playing area that is well-taken care. Very friendly area. He kids would find it a great place. Free parking, boat rides, basketball hoops, fitness equipment, trails, band stands, lake and a café are the other features that it comes along with.
Crewe Heritage Centre
- The Crewe Heritage Center is located between two main railway lines that are still active with trains constantly passing by, this heritage centre as the fore-runner of the Virgin tilting trains such as the Flying Scotsman that used to stop here for a whole night. Visitors love to have a ride on trains on a small route.

TRAINING AVAILABILITY

Aberdeen

Bath

Bedford

Belfast

Birmingham

Bolton

Bournemouth

Bracknell

Brighton

Bristol

Bromley

Burton Upon Trent

Buxton

Cambridge

Canterbury

Cardiff

Carlisle

Chatham

Chelmsford

Chester

Chichester

Chorley

Cirencester

Colchester

Corby

Coventry

Darlington

Derby

Dereham

Doncaster

Dublin

Dundee

Dunfermline

Eastleigh

Edinburgh

Exeter

Fleet

Gatwick

Glasgow

Gloucester

Guildford

Harrogate

Heathrow

High Wycombe

Hinckley

Inverness

Ipswich

Jersey

Kingston upon Hull

Leeds

Leicester

Lincoln

Liverpool

London

Luton

Maidstone

Manchester

Middlesbrough

Milton Keynes

Newcastle

Northampton

Norwich

Nottingham

Oxford

Peterborough

Plymouth

Poole

Portsmouth

Preston

Reading

Sheffield

Slough

Solihull

Southampton

Stoke-on-Trent

Sunderland

Swansea

Swindon

Teesside

Tonbridge

Tredegar

Wakefield

Warrington

Warwick

Watford

Windsor Town

Wokingham

Wolverhampton

Worcester

Wrexham

York