ITIL® Service Capability Release, Control & Validation

Achieve operational excellence with ITIL® RCV processes

ABOUT THE PROGRAM

ITIL® Service Capability – Release, Control and Validation course focus on the practical application of Release, Control and Validation practices. This will enable the delegates to plan, implement, test and monitor the services for fulfilling the requirements of the business. The Release, Control and Validation course is one of the qualifications of ITIL® Service Capability Stream.

  • ITIL® Service Capability – Release, Control and Validation course is accredited by PeopleCert

  • 24*7 Help and Support

  • Delivered by experienced and certified instructors

  • Key learning points and tutor support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

PREREQUISITES

The professionals who want to attend this course must attend ITIL® Foundation Certificate.

TARGET AUDIENCE

  • The professionals who are involved in planning, implementing and managing the processes f ITIL®
  • Those who want to responsible for improving the environment of IT management

WHAT WILL YOU LEARN?

  • Discover the importance of ITIL® Release, Control and Validation for improving the quality of services
  • Identify how processes of ITIL® RCV interacts with other phases of Service Lifecycle
  • Get to know about the risks and challenges involved in ITIL® RCV

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Capability – Release, Control and Validation course is designed to help the delegates in developing the understanding of processes and principles of Service Transition phase of the service lifecycle. Our trainer will guide the delegates how to evaluate change and manage knowledge attained in order to make effective decisions. This training ensures that the delegates gain knowledge regarding managing the transitional changes within the organisation.

 

Exam

ITIL® Service Capability – Release, Control and Validation course will have the following exam pattern:

8 multiple choice questions (MCQ’s)

70 percent marks to clear the exam

Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Release, Control and Validation

  • Definitions
  • Introduction to Release, Control and Validation
  • Process and functions used in Release, Control and Validation
  • Scope and Objective
  • Service Transition about RCV Processes
  • Service Transition value to business
  • Interaction of RCV processes with another stage of life cycle
  • Develop Service Transition Strategy
  • Key initiatives to prepare effective service transition
  • Plan and coordinate service transition activities
  • Service Transition Process support

Introduction: Service Asset and Configuration management

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Methods and techniques
  • Information Management in Service Asset and Configuration Management (SACM)
  • CSFs and KPIs
  • Risks and challenges
  • SACM activities performed by Service Operation
  • Roles and Responsibilities

 

Introduction: Change Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output and triggers
  • Interfaces of process
  • Role of the Configuration Management System
  • CSFs and KPIs
  • Daily operational activities
  • Managing organisational stakeholder changes
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Change Evaluation

  • Scope and objective
  • Business value
  • Principles and Policies
  • Basic concepts and terminologies
  • Methods and Techniques
  • Evaluation Report Contents
  • Input, output and trigger
  • Interfaces with other processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Release and Deploy Management

  • Scope and objective
  • Release and Deployment Management Process
  • Business Value
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Managing information in the process of Release and Deployment Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Validation and Testing

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Request Fulfilment

  • Scope and objectives
  • Business value
  • Basic concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces
  • Information management in Request Fulfilment
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Knowledge Management

  • Scope and objective
  • Business value
  • Basic Concepts and Principles
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in the Knowledge Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Relation between CSI and the Knowledge Management Process Roles and Responsibilities

Introduction: Technology and Implementation Considerations

  • Technology requirements for supporting process capabilities
  • Management of change in the operations
  • Assess and manage risks in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management tools
  • Collaboration
  • Configuration Management System
  • Plan the implementation of Service Management tools
  • Implement considerations

ITIL® Service Capability - Release, Control & Validation Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Eastleigh

Eastleigh is located in Hampshire, UK. It is one of the main cities in the area of Eastleigh. The town is the part of South Hampshire and lies between Winchester and Southampton. The foremost considerable development was a railway town. The city located on River Itchen is one of the Uk’s premier chalk streams.

 

History:

Eastleigh is situated on the ancient Roman road that was constructed in 79 A.D. between Bitterne and Winchester. During the Roman era, the Eastleigh area was dominated by Roman people as it was confirmed after the excavation of coffins, their remains and others weapons. A record shows the existence of village named Saxon village since 932 A.D.

One more additional evidence of the presence of the Romans was declared in a survey conducted by TIME. King Ethelstan granted some portion of land in North Stoneham during military aid. There is one museum called Eastleigh Museum in the town. It is located in the High Street, and it holds the information regarding the city and the nearby villages.

 

Education:

There are two colleges for further education in Eastleigh including Eastleigh College and Barton Peveril Sixth Form College. Norwood Primary School, the Crescent Primary School, Cherbourg Primary School are famous primary schools that are giving services to the northern city. Crestwood College is the only secondary school in the town.

 

Religion

In the early 1930s, the church was founded called Emmanuel Baptist Church. It is located in the former Desborough Mission Hall.

 

Sport:

Eastleigh F.C.

It is the only senior football team that is playing from 2014-2015 in the Conference Premier.

 

Solent Kestrels

The game of basketball is very prominent in the region, and Solent kestrels are the most followed basketball club here. The region's club represented in the second highest level sports event, i.e. the English basketball league division. It was promoted from 2nd division to first when it became champions in a 2015-2016 season. The team usually play under the supervision of coach Matt Guymon and mostly play its game at Fleming Park Leisure centre.

 

Eastleigh Ladies Hockey Club

Situated in South Hampshire, Eastleigh Ladies Hockey Club fields two teams in Hampshire Women’s League along with playing floodlit and indoor league games.

 

Eastleigh Rugby Football Club

“The Hub” is the source through which the Eastleigh Rugby Football Club plays. Presently, there are four senior sides, colts and young player improvement.

 

Eastleigh Running Club

Eastleigh has a broadly based running club for those who are interested in running.

 

Politics

MP Mims Davies represents the House of Commands in Eastleigh. In general election of 2015, she was designated for the constituency with a majority vote of 9,147. She won against the Mike Thornton of Liberal Democrats who was elected at the elections of 2013 with the majority of 1,771 votes. Prior to 2005, the Eastleigh constituency MP was David Chidgey and later on, this seat was won by Huhne.

 

Transport:

Rail

Eastleigh has a famous railway station named as Eastleigh railway station. It is the foremost railway station that is located on the South Western Main Line. It provides fast and regular services to Winchester to Southampton, Poole and Bournemouth. It is connecting station for other two routes namely Eastleigh-Romsey Line and Eastleigh-Fareham.

 

Air

Eastleigh has 20th largest airport in England namely Southampton Airport. It is served by a dedicated machine railway station that is nest station stop from Eastleigh railway station.

 

Bus

The bus services are provided by Bluestar, Briijan Tours, Stagecoach, First Group Hampshire, Xelabus and Wilts and Dorset.

 

Road

The M3 and M27 motorway are also giving access to travellers owing to its location near to the junction point of Eastleigh town.