ITIL® Service Capability Release, Control & Validation

Achieve operational excellence with ITIL® RCV processes

ABOUT THE PROGRAM

ITIL® Service Capability – Release, Control and Validation course focus on the practical application of Release, Control and Validation practices. This will enable the delegates to plan, implement, test and monitor the services for fulfilling the requirements of the business. The Release, Control and Validation course is one of the qualifications of ITIL® Service Capability Stream.

  • ITIL® Service Capability – Release, Control and Validation course is accredited by PeopleCert

  • 24*7 Help and Support

  • Delivered by experienced and certified instructors

  • Key learning points and tutor support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

PREREQUISITES

The professionals who want to attend this course must attend ITIL® Foundation Certificate.

TARGET AUDIENCE

  • The professionals who are involved in planning, implementing and managing the processes f ITIL®
  • Those who want to responsible for improving the environment of IT management

WHAT WILL YOU LEARN?

  • Discover the importance of ITIL® Release, Control and Validation for improving the quality of services
  • Identify how processes of ITIL® RCV interacts with other phases of Service Lifecycle
  • Get to know about the risks and challenges involved in ITIL® RCV

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Capability – Release, Control and Validation course is designed to help the delegates in developing the understanding of processes and principles of Service Transition phase of the service lifecycle. Our trainer will guide the delegates how to evaluate change and manage knowledge attained in order to make effective decisions. This training ensures that the delegates gain knowledge regarding managing the transitional changes within the organisation.

 

Exam

ITIL® Service Capability – Release, Control and Validation course will have the following exam pattern:

8 multiple choice questions (MCQ’s)

70 percent marks to clear the exam

Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Release, Control and Validation

  • Definitions
  • Introduction to Release, Control and Validation
  • Process and functions used in Release, Control and Validation
  • Scope and Objective
  • Service Transition about RCV Processes
  • Service Transition value to business
  • Interaction of RCV processes with another stage of life cycle
  • Develop Service Transition Strategy
  • Key initiatives to prepare effective service transition
  • Plan and coordinate service transition activities
  • Service Transition Process support

Introduction: Service Asset and Configuration management

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Methods and techniques
  • Information Management in Service Asset and Configuration Management (SACM)
  • CSFs and KPIs
  • Risks and challenges
  • SACM activities performed by Service Operation
  • Roles and Responsibilities

 

Introduction: Change Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output and triggers
  • Interfaces of process
  • Role of the Configuration Management System
  • CSFs and KPIs
  • Daily operational activities
  • Managing organisational stakeholder changes
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Change Evaluation

  • Scope and objective
  • Business value
  • Principles and Policies
  • Basic concepts and terminologies
  • Methods and Techniques
  • Evaluation Report Contents
  • Input, output and trigger
  • Interfaces with other processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Release and Deploy Management

  • Scope and objective
  • Release and Deployment Management Process
  • Business Value
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Managing information in the process of Release and Deployment Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Validation and Testing

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Request Fulfilment

  • Scope and objectives
  • Business value
  • Basic concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces
  • Information management in Request Fulfilment
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Knowledge Management

  • Scope and objective
  • Business value
  • Basic Concepts and Principles
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in the Knowledge Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Relation between CSI and the Knowledge Management Process Roles and Responsibilities

Introduction: Technology and Implementation Considerations

  • Technology requirements for supporting process capabilities
  • Management of change in the operations
  • Assess and manage risks in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management tools
  • Collaboration
  • Configuration Management System
  • Plan the implementation of Service Management tools
  • Implement considerations

ITIL® Service Capability - Release, Control & Validation Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Fleet

Fleet, is located in the Hampshire district of England, at a distance of lies 36 miles to the southwest of London. Hart, a locality in Fleet was considered as the best living place for four consecutive years i.e. 2011 to 2015. The factors that counted towards the city gaining this title were - the rich majority of the population, better health conditions, good weather, and high levels of access to places of entertainment and leisure.Fleet had a population of 38,726 as per the census conducted in 2011.

Fleet is known for the Fleet Pond – a large rather the largest freshwater lake in the whole of Hampshire. Another feature that attracts everyone is it's old-fashioned High Street which provides a look that is reminiscent of the Victorian and Edwardian ages.

Fleet is accessible by the M3 motorway. Fleet is also known for a service station - the Welcome Break.

Government

Fleet is administered by the Hampshire County Council and The Hart District Council together. North East Hampshire is the governmental constituency for Fleet. The Hart District Councils in 2010, transferred some of its responsibilities to three newly formed parish councils i.e. Church Crookham Parish Council, Elvetham Heath Parish Council, and Fleet Town.

Wards in Fleet:

Following is the list of wards into which Fleet and Church Crookham are divided:

  • Fleet West: This includes a part of Church Crookham and is located on the western side of Fleet.
  • Fleet Courtmoor: Located towards the eastern side of the Basingstoke Canal is Fleet Courtmoor.
  • Fleet North: The Elvetahm Heath State forms a major part of Fleet North.
  • Church Crookham West includes the southern as well as western parts of Crookham.
  • Fleet Central includes the oldest areas of the town and the town centre also.
  • Church Crookham East: It covers two parts of Fleet – a majority being the northern and eastern parts of Church Crookham while some parts of eastern Fleet are also covered.

Transport :

Railways :

The Fleet citizens are served by Fleet railway station which is funded by the Hampshire County Council, on the London to Basingstoke line.

Bus

The citizens of Fleet commute using the Fleet Buzz service also. This service is operated by Stagecoach bus. There are routes to various places such as  Justin, Farnborough and Aldershot.

Sports

The North Hants Golf Club, a top-ranked golf course for more than hundred years is located in Fleet.Justin Rose, a top-ranked golfer, lives in Fleet. Fleet is also home to four Non-League football teams that play at Kennels Lane (Fleet Spurs F.C.), Calthorpe Park (Fleet Town F.C), Zebon Copse(FC Fleet), and Dippenhall St., Crondall (Fleet Albion).

Fleet also organises a half marathon before the London Marathon takes place.

Leisure

There is a sports cum leisure centre that is run by the government and known as  The Hart Leisure Centre. This centre has a swimming pool, a gym, a teaching pool, two sports halls and a number of studios and squash courts. The centre is also home to martial arts clubs and some other sports clubs as well.

Media :

The local press consists of the Fleet News & Mail, a broadsheet that is available from the local shops, and the Surrey-Hants Star Courier, a free tabloid that is delivered to the door of every citizen in Fleet.The BBC South Today is the source of the local BBC TV news.BBC Surrey covers Fleet on BBC Radio, as well as North-East Hampshire.Fleet is also covered by 96.4 Eagle Radio independently.

Culture :

There are various events that are covered by the carnival committee in Fleet. Worth mentioning are the Fleet Carnival and Switching on of Christmas Lights in preparation for December 25 (though the event takes place in the last week of November).