ITIL® Service Capability – Release, Control and Validation | MSP Training

ABOUT THE PROGRAM

ITIL® Service Capability – Release, Control and Validation course focus on the practical application of Release, Control and Validation practices. This will enable the delegates to plan, implement, test and monitor the services for fulfilling the requirements of the business. The Release, Control and Validation course is one of the qualifications of ITIL® Service Capability Stream.

ITIL® Service Capability – Release, Control and Validation course is accredited by PeopleCert
24*7 Help and Support
Delivered by experienced and certified instructors
Key learning points and tutor support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Certificate

Delegates will get certification of completion at the end of the course.

PREREQUISITES

The professionals who want to attend this course must attend ITIL® Foundation Certificate.

TARGET AUDIENCE

The professionals who are involved in planning, implementing and managing the processes f ITIL®
Those who want to responsible for improving the environment of IT management

WHAT WILL YOU LEARN?

Discover the importance of ITIL® Release, Control and Validation for improving the quality of services
Identify how processes of ITIL® RCV interacts with other phases of Service Lifecycle
Get to know about the risks and challenges involved in ITIL® RCV

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Capability – Release, Control and Validation course is designed to help the delegates in developing the understanding of processes and principles of Service Transition phase of the service lifecycle. Our trainer will guide the delegates how to evaluate change and manage knowledge attained in order to make effective decisions. This training ensures that the delegates gain knowledge regarding managing the transitional changes within the organisation.

Exam

ITIL® Service Capability – Release, Control and Validation course will have the following exam pattern:

8 multiple choice questions (MCQ’s)

70 percent marks to clear the exam

Exam duration- 90 minutes

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

Proven higher pass rates
Quicker Results
Save Travel Costs
Flexibility
Convenient
Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Release, Control and Validation

Definitions
Introduction to Release, Control and Validation
Process and functions used in Release, Control and Validation
Scope and Objective
Service Transition about RCV Processes
Service Transition value to business
Interaction of RCV processes with another stage of life cycle
Develop Service Transition Strategy
Key initiatives to prepare effective service transition
Plan and coordinate service transition activities
Service Transition Process support

Introduction: Service Asset and Configuration management

Scope and objective
Business value
Basic concepts and principles
Methods and techniques
Information Management in Service Asset and Configuration Management (SACM)
CSFs and KPIs
Risks and challenges
SACM activities performed by Service Operation
Roles and Responsibilities

Introduction: Change Management

Scope and Objective
Business value
Basic concepts and terminologies
Input, output and triggers
Interfaces of process
Role of the Configuration Management System
CSFs and KPIs
Daily operational activities
Managing organisational stakeholder changes
Risks and Challenges
Roles and Responsibilities

Introduction: Change Evaluation

Scope and objective
Business value
Principles and Policies
Basic concepts and terminologies
Methods and Techniques
Evaluation Report Contents
Input, output and trigger
Interfaces with other processes
Information Management in Change Evaluation
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction: Release and Deploy Management

Scope and objective
Release and Deployment Management Process
Business Value
Methods and Techniques
Input, output and triggers
Interfaces with other processes
Managing information in the process of Release and Deployment Management
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction: Service Validation and Testing

Scope and objective
Business value
Basic concepts and principles
Input, output and triggers
Interfaces with other processes
Information Management in Service Validation and Testing
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction: Request Fulfilment

Scope and objectives
Business value
Basic concepts and terminologies
Methods and Techniques
Input, output and triggers
Process interfaces
Information management in Request Fulfilment
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction: Knowledge Management

Scope and objective
Business value
Basic Concepts and Principles
Methods and Techniques
Input, output and triggers
Interfaces with other processes
Information Management in the Knowledge Management process
CSFs and KPIs
Risks and Challenges
Relation between CSI and the Knowledge Management Process Roles and Responsibilities

Introduction: Technology and Implementation Considerations

Technology requirements for supporting process capabilities
Management of change in the operations
Assess and manage risks in Service Operation
Operational Staff in Service Design and Transition
Knowledge Management tools
Collaboration
Configuration Management System
Plan the implementation of Service Management tools
Implement considerations

ITIL® Service Capability - Release, Control & Validation Enquiry

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Glasgow

Glasgow, with a population of 1,057,600, is the biggest city in Scotland. Not only this, it is also the fourth biggest city in the whole of UK after London, Birmingham and Manchester in terms of population. Glasgow is situated on the River Clyde in the West Central Lowlands of the country. Citizens of Glasgow are known as “Weegithe es”.

Places of Interest

Glasgow is home to various places that attract visitors every year. Some of the famous attractions of Glasgow have been listed below:

Glasgow City Chambers: It is the most magnificent building that dictates the story of wealth and its industrial prosperity as the Second City of the Empire. It is a building that is an instant favourite among all who visit this beauty. The building was inaugurated by Queen Victoria in the late 1880’s and even today it is the headquarter of the city councils. There is a statue of the Queen with Truth above her. According to locals, the statue is their version of “The Statue of Liberty”.
Glasgow Cathedral: The Reformation that happened in 1560’s in Scotland was a troubled time for the country. Many buildings famed for their architecture, collapsed. However, it was the Glasgow Cathedral that stood the test of times. It is considered to be a superb building of the medieval era. The building is said to have been built somewhere between the 13^th and the 15^th Interestingly, the building was built at the place where the patron saint and founder of the city, St. Mungo was laid to rest. The place is his shrine.The Glasgow Cathedral is home to a crypt that was built in the 13^th century. The crypt houses the body of St. Kentigern.
Glasgow Museums: The city is home to eight museums each of which have a rich collection of various artworks from the past as well as the present. The list follows:
- St Mungo Museum of Religious Life and Art and Provand's Lordship
- Gallery of Modern Art
- Scotland Street School Museum
- Kelvingrove Art Gallery and Museum
- People's Palace and Winter Gardens
- The Burrell Collection
- Glasgow Museums Resources Centre
- Riverside Museum

The museums have abundant of rare artworks, collection of different type of furniture, arms and armaments, and what not. All the Glasgow Museums have free admission and their sections for the kids as well where they not only have fun, they also learn. The accompanying shopping centres in some of the museums also sell replicas of the artworks.

Glasgow Cross: The Glasgow Cross is medieval architecture building. It houses a Clock Tower that used to be a part of the City Chambers that was destroyed by fire in 1926. The building also houses another hexagonal shape building the Tolbooth.
Glasgow is also famous for its bridges. The Tradeston Pedestrian Bridge, Kingston Bridge, and the Clyde Arc are just some of them.The Tradeston crosses the River Clyde on the east of the M8 motorway while the Kingston Bridge crosses the River Clyde carrying the M8 motorway along with it.The Clyde Arc is a new bridge and also has a wonderful curved design as it crosses the bridge.
Parks: Besides museums and bridges forming the pride of Glasgow, the parks also help in promoting the city tourism. Some of the major parks that the visitors could come across in Glasgow are listed below:
- Bellahouston Park
- Botanic Gardens
- Glasgow Green
- Kelvingrove Park
- Mugdock Park
- Queen’s Park
- Strathclyde Country Park
- Victoria Park
  - Fossil Grove: Part of the Victoria Park, this is open in summers only.
- Tollcross Park

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