ITIL® Service Capability – Release, Control and Validation | MSP Training

ABOUT THE PROGRAM

ITIL® Service Capability – Release, Control and Validation course focus on the practical application of Release, Control and Validation practices. This will enable the delegates to plan, implement, test and monitor the services for fulfilling the requirements of the business. The Release, Control and Validation course is one of the qualifications of ITIL® Service Capability Stream.

ITIL® Service Capability – Release, Control and Validation course is accredited by PeopleCert
24*7 Help and Support
Delivered by experienced and certified instructors
Key learning points and tutor support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Certificate

Delegates will get certification of completion at the end of the course.

PREREQUISITES

The professionals who want to attend this course must attend ITIL® Foundation Certificate.

TARGET AUDIENCE

The professionals who are involved in planning, implementing and managing the processes f ITIL®
Those who want to responsible for improving the environment of IT management

WHAT WILL YOU LEARN?

Discover the importance of ITIL® Release, Control and Validation for improving the quality of services
Identify how processes of ITIL® RCV interacts with other phases of Service Lifecycle
Get to know about the risks and challenges involved in ITIL® RCV

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Capability – Release, Control and Validation course is designed to help the delegates in developing the understanding of processes and principles of Service Transition phase of the service lifecycle. Our trainer will guide the delegates how to evaluate change and manage knowledge attained in order to make effective decisions. This training ensures that the delegates gain knowledge regarding managing the transitional changes within the organisation.

Exam

ITIL® Service Capability – Release, Control and Validation course will have the following exam pattern:

8 multiple choice questions (MCQ’s)

70 percent marks to clear the exam

Exam duration- 90 minutes

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

Proven higher pass rates
Quicker Results
Save Travel Costs
Flexibility
Convenient
Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Release, Control and Validation

Definitions
Introduction to Release, Control and Validation
Process and functions used in Release, Control and Validation
Scope and Objective
Service Transition about RCV Processes
Service Transition value to business
Interaction of RCV processes with another stage of life cycle
Develop Service Transition Strategy
Key initiatives to prepare effective service transition
Plan and coordinate service transition activities
Service Transition Process support

Introduction: Service Asset and Configuration management

Scope and objective
Business value
Basic concepts and principles
Methods and techniques
Information Management in Service Asset and Configuration Management (SACM)
CSFs and KPIs
Risks and challenges
SACM activities performed by Service Operation
Roles and Responsibilities

Introduction: Change Management

Scope and Objective
Business value
Basic concepts and terminologies
Input, output and triggers
Interfaces of process
Role of the Configuration Management System
CSFs and KPIs
Daily operational activities
Managing organisational stakeholder changes
Risks and Challenges
Roles and Responsibilities

Introduction: Change Evaluation

Scope and objective
Business value
Principles and Policies
Basic concepts and terminologies
Methods and Techniques
Evaluation Report Contents
Input, output and trigger
Interfaces with other processes
Information Management in Change Evaluation
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction: Release and Deploy Management

Scope and objective
Release and Deployment Management Process
Business Value
Methods and Techniques
Input, output and triggers
Interfaces with other processes
Managing information in the process of Release and Deployment Management
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction: Service Validation and Testing

Scope and objective
Business value
Basic concepts and principles
Input, output and triggers
Interfaces with other processes
Information Management in Service Validation and Testing
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction: Request Fulfilment

Scope and objectives
Business value
Basic concepts and terminologies
Methods and Techniques
Input, output and triggers
Process interfaces
Information management in Request Fulfilment
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction: Knowledge Management

Scope and objective
Business value
Basic Concepts and Principles
Methods and Techniques
Input, output and triggers
Interfaces with other processes
Information Management in the Knowledge Management process
CSFs and KPIs
Risks and Challenges
Relation between CSI and the Knowledge Management Process Roles and Responsibilities

Introduction: Technology and Implementation Considerations

Technology requirements for supporting process capabilities
Management of change in the operations
Assess and manage risks in Service Operation
Operational Staff in Service Design and Transition
Knowledge Management tools
Collaboration
Configuration Management System
Plan the implementation of Service Management tools
Implement considerations

ITIL® Service Capability - Release, Control & Validation Enquiry

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Heathrow

In London, Heathrow airport is a major international airport. Heathrow airport is the world’s second busiest airport by International passenger traffic. In 2016, Heathrow airport has a 75.7 million passengers travelling record. Heathrow airport renders scheduled services which is one of the six airports along with Gatwick, Luton, London City, Stansted and Southend. Heathrow airport is located 23 km west of Central London. This airport has two parallel east-west runways and four operational terminals that cover 4.74 sq. mi. From Heathrow airport, above 80 airlines fly to 180 locations (approx.) worldwide carrying more than 72 million travellers and 1.4 million tonnes of cargo every year. Heathrow airport is enclosed by the Hillingdon, Longford, Cranford and Harmondsworth from the north side and by Hatton and Hounslow from the east side. Heathrow airport offers many facilities such as for business, handicapped travellers and children. Heathrow airport has a splendid rail and road links to London and other cities of the country. From Heathrow airport, there are many public means of transport such as coaches, taxis, trains and Heathrow express, ease the passengers to travel to the main city.

History

Heathrow airports in its started life are known by the name of Great-West Aerodrome and occasionally known as Heathrow Aerodrome. It is originated in 1946 as London Airport for commercial air travel and renamed as Heathrow airport in 1966. Sir Frederick Gibberd has designed the Heathrow airport. He has designed the original terminals and buildings. In the 1980s and 90s Heathrow develop into a major employer with 70,000 staff.

Security

At the Heathrow airport, full body scanners are used which exhibits a cartoon-style figure of passengers’ body and exhibits all the items on the screen which are restricted to carry while travelling. Aviation security which is the unit of Metropolitan Police holds the responsibility of airport police. It also has armoured vehicles of Household Cavalry, which has been sporadically deployed during the time of heightened security.

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