ITIL® Service Capability Release, Control & Validation

Achieve operational excellence with ITIL® RCV processes

ABOUT THE PROGRAM

ITIL® Service Capability – Release, Control and Validation course focus on the practical application of Release, Control and Validation practices. This will enable the delegates to plan, implement, test and monitor the services for fulfilling the requirements of the business. The Release, Control and Validation course is one of the qualifications of ITIL® Service Capability Stream.

  • ITIL® Service Capability – Release, Control and Validation course is accredited by PeopleCert

  • 24*7 Help and Support

  • Delivered by experienced and certified instructors

  • Key learning points and tutor support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

PREREQUISITES

The professionals who want to attend this course must attend ITIL® Foundation Certificate.

TARGET AUDIENCE

  • The professionals who are involved in planning, implementing and managing the processes f ITIL®
  • Those who want to responsible for improving the environment of IT management

WHAT WILL YOU LEARN?

  • Discover the importance of ITIL® Release, Control and Validation for improving the quality of services
  • Identify how processes of ITIL® RCV interacts with other phases of Service Lifecycle
  • Get to know about the risks and challenges involved in ITIL® RCV

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Capability – Release, Control and Validation course is designed to help the delegates in developing the understanding of processes and principles of Service Transition phase of the service lifecycle. Our trainer will guide the delegates how to evaluate change and manage knowledge attained in order to make effective decisions. This training ensures that the delegates gain knowledge regarding managing the transitional changes within the organisation.

 

Exam

ITIL® Service Capability – Release, Control and Validation course will have the following exam pattern:

8 multiple choice questions (MCQ’s)

70 percent marks to clear the exam

Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Release, Control and Validation

  • Definitions
  • Introduction to Release, Control and Validation
  • Process and functions used in Release, Control and Validation
  • Scope and Objective
  • Service Transition about RCV Processes
  • Service Transition value to business
  • Interaction of RCV processes with another stage of life cycle
  • Develop Service Transition Strategy
  • Key initiatives to prepare effective service transition
  • Plan and coordinate service transition activities
  • Service Transition Process support

Introduction: Service Asset and Configuration management

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Methods and techniques
  • Information Management in Service Asset and Configuration Management (SACM)
  • CSFs and KPIs
  • Risks and challenges
  • SACM activities performed by Service Operation
  • Roles and Responsibilities

 

Introduction: Change Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output and triggers
  • Interfaces of process
  • Role of the Configuration Management System
  • CSFs and KPIs
  • Daily operational activities
  • Managing organisational stakeholder changes
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Change Evaluation

  • Scope and objective
  • Business value
  • Principles and Policies
  • Basic concepts and terminologies
  • Methods and Techniques
  • Evaluation Report Contents
  • Input, output and trigger
  • Interfaces with other processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Release and Deploy Management

  • Scope and objective
  • Release and Deployment Management Process
  • Business Value
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Managing information in the process of Release and Deployment Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Validation and Testing

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Request Fulfilment

  • Scope and objectives
  • Business value
  • Basic concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces
  • Information management in Request Fulfilment
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Knowledge Management

  • Scope and objective
  • Business value
  • Basic Concepts and Principles
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in the Knowledge Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Relation between CSI and the Knowledge Management Process Roles and Responsibilities

Introduction: Technology and Implementation Considerations

  • Technology requirements for supporting process capabilities
  • Management of change in the operations
  • Assess and manage risks in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management tools
  • Collaboration
  • Configuration Management System
  • Plan the implementation of Service Management tools
  • Implement considerations

ITIL® Service Capability - Release, Control & Validation Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Leicester

Leicester is a city lies in the East Midlands area of England. It is the unitary authority area located on the Soar River with a population of around 329,839 according to 2011 census. It is the county town of Leicestershire and the most populous area of the East Midland region. It is located at the crossing of two major railway lines as well as the confluence of the trunk routes and the motorways. Leicester, one of the oldest cities in England located near the National Forest’s eastern end. In 1889, the town became a county borough but later on it was dissolved in 1974 under Local Government Act, and finally, the city got its unitary status in 1997. The city is controlled by the Labour Party which is divided into three Parliamentary constituencies.

History

The history of the oldest city dates back at least two millennia. The Roman settlement came into existence around AD 47. Lindum, Bridge on the Fosse Way and Roman road were built in the city by the Corieltauvian settlement. It remains a matter of contention whether development was fortified by Romans. Recently, evidence of Roman cemetery was discovered outside the old city walls depicts the artwork of 300 AD. Other remaining found include the Roman Leicester baths are preserved and displayed at the adjacent museum. After the abandonment of Roman Empire, the city was governed by the kingdom of Mercia. The city became one of the five burghs of the Danelaw for a short period during the rule of Danish Vikings.

In 1790, Grand Union Canal was built in the city connected Leicester to Birmingham and London. With the arrival of railways in 1832, nearby collieries supplied coal to the city. Large mills, workshops and factories started setting up particularly along the river and canal. This development promoted the process of industrialisation and population of the city grew rapidly from 68,100 to 211,600 between 1861 and 1901. Major industrial employers include textiles, clothing and shoes had opened their manufacturing premises in the city.

Education

The city has a number of independent and comprehensive schools including grammar schools and three sixth form colleges. The local education authority of the city was established in 1997, but it has faced an enormous trouble during the local government reorganisation. The Office for Standards in Education, Children’s Services and Skills conducted an enquiry and found few strengths and many weaknesses in the educational authority. Although there has been a considerable improvement in the education system and steps have been taken to improve since then included the opening of Samworth Enterprise Academy, planning a new Children and Young People’s Services department.

Economy

The city has the largest economy in the East Midlands and home to major employers such as Everard's brewing, Brantano Footwear, Cambridge and Counties Bank, Dunelm Mill, DHL, HSBC and Santander banking, British Gas, Topps Tiles, British Telecom and Caterpillar. The GVA of the city is estimated to be 15.3 billion pounds according to a recent study by Experian.  Engineering sector played a significant role in the growth of the economy. The city houses engineering companies include Transmon Engineering, Jones and Shipman and Trelleborg. The two major shopping malls, Haymarket Shopping Centre and Highcross Leicester were built in the city. 

Transportation

The city is served by East Midlands International Airport located 20 miles north-northwest of the city and Leicester railway station located towards the eastern end of the centre of the city. The airport also serves as an important national hub for mail and freight networks of the major distributors. There are two main bus stations in the city: Haymarket Bus Station and St Margaret’s Bus Station. The rail network faced rapid growth in the city with the arrival of Eurostar international services.