ITIL® Service Capability Release, Control & Validation

Achieve operational excellence with ITIL® RCV processes

ABOUT THE PROGRAM

ITIL® Service Capability – Release, Control and Validation course focus on the practical application of Release, Control and Validation practices. This will enable the delegates to plan, implement, test and monitor the services for fulfilling the requirements of the business. The Release, Control and Validation course is one of the qualifications of ITIL® Service Capability Stream.

  • ITIL® Service Capability – Release, Control and Validation course is accredited by PeopleCert

  • 24*7 Help and Support

  • Delivered by experienced and certified instructors

  • Key learning points and tutor support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

PREREQUISITES

The professionals who want to attend this course must attend ITIL® Foundation Certificate.

TARGET AUDIENCE

  • The professionals who are involved in planning, implementing and managing the processes f ITIL®
  • Those who want to responsible for improving the environment of IT management

WHAT WILL YOU LEARN?

  • Discover the importance of ITIL® Release, Control and Validation for improving the quality of services
  • Identify how processes of ITIL® RCV interacts with other phases of Service Lifecycle
  • Get to know about the risks and challenges involved in ITIL® RCV

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Capability – Release, Control and Validation course is designed to help the delegates in developing the understanding of processes and principles of Service Transition phase of the service lifecycle. Our trainer will guide the delegates how to evaluate change and manage knowledge attained in order to make effective decisions. This training ensures that the delegates gain knowledge regarding managing the transitional changes within the organisation.

 

Exam

ITIL® Service Capability – Release, Control and Validation course will have the following exam pattern:

8 multiple choice questions (MCQ’s)

70 percent marks to clear the exam

Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Release, Control and Validation

  • Definitions
  • Introduction to Release, Control and Validation
  • Process and functions used in Release, Control and Validation
  • Scope and Objective
  • Service Transition about RCV Processes
  • Service Transition value to business
  • Interaction of RCV processes with another stage of life cycle
  • Develop Service Transition Strategy
  • Key initiatives to prepare effective service transition
  • Plan and coordinate service transition activities
  • Service Transition Process support

Introduction: Service Asset and Configuration management

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Methods and techniques
  • Information Management in Service Asset and Configuration Management (SACM)
  • CSFs and KPIs
  • Risks and challenges
  • SACM activities performed by Service Operation
  • Roles and Responsibilities

 

Introduction: Change Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output and triggers
  • Interfaces of process
  • Role of the Configuration Management System
  • CSFs and KPIs
  • Daily operational activities
  • Managing organisational stakeholder changes
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Change Evaluation

  • Scope and objective
  • Business value
  • Principles and Policies
  • Basic concepts and terminologies
  • Methods and Techniques
  • Evaluation Report Contents
  • Input, output and trigger
  • Interfaces with other processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Release and Deploy Management

  • Scope and objective
  • Release and Deployment Management Process
  • Business Value
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Managing information in the process of Release and Deployment Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Validation and Testing

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Request Fulfilment

  • Scope and objectives
  • Business value
  • Basic concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces
  • Information management in Request Fulfilment
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Knowledge Management

  • Scope and objective
  • Business value
  • Basic Concepts and Principles
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in the Knowledge Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Relation between CSI and the Knowledge Management Process Roles and Responsibilities

Introduction: Technology and Implementation Considerations

  • Technology requirements for supporting process capabilities
  • Management of change in the operations
  • Assess and manage risks in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management tools
  • Collaboration
  • Configuration Management System
  • Plan the implementation of Service Management tools
  • Implement considerations

ITIL® Service Capability - Release, Control & Validation Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Slough

Slough is a large town in the area of Berkshire, England. It is the junction point for many other towns. It gives an easy access to various directions and cut short time for many hours. It makes a piece of cake for travellers to reach from one end to another end. Due to M4, M40, and M25, it has the route to the rest of the United Kingdom. We can reach to London and Thames valley via Slough. The earlier Western Mainline which historically belonged to Buckinghamshire under demographic changes comes under slough region. There is an introduction of Elizabeth line which provides a fast journey to the travellers. It will cut the duration of the journey by a quarter of the time. As per 2016 census, the population of the town is 1 lakh 61 thousand.

Since the 19th century, there has been a large migration of the Labour in the town which ultimately facilitate the trade here and thus it leads to lessening unemployment. This workforce also plays a crucial role in becoming the major trading Centre. It has also very less unemployed rate. After the London, the slough is considered to be the most favoured destination for the corporate world. South town F.C is the famous football club of this region. According to 2011 census, there was drastically change in the demography of the area. It is considered to be the most diverse as far as ethnicity is to be concerned. All the major companies’ offices such as Blackberry, McAfee, Burger King, LEGO and much more have their head offices in the city. Every year thousands of jobs have been provided by the Trading Estate business. Slough per capita income is also high.

History

Starting from the origin of the name, it comes from the soil. It was first used in the late 11th century. During the 13th century, the king lived in Chippenham palace. In the 13th century, the upper portion of Court was built. The sacred St Mary the Virgin church, has been under renovation several times in the past. There was an immediate railway started for the convenience of Queen from Slough railway station to Windsor. During the First World War, a largely unused, as well as agricultural land, was used as a depot to repair army vehicles in short period time. During Second World War, major air strikes happened to destroy the linkage between the towns. The hearth of the slough is the biggest ever development plan for the 21st century. Slough has hundreds of buildings which have some historical importance.

Geography and Climate

The ancient part of the Buckinghamshire is known as slough. It got expanded and developed by the nearby villages of the Great West road. The London Heathrow airport gives update information from time to time regarding change of prevailing weather condition. The part of Thames valley experiences high temperature. In contrast to this, the rainfall is comparatively low to 600mm annually. It gives updated information on the prevailing weather condition to local people.

Demography

During the 1930s, it became a safe haven for most of the unemployed youth of the nearby region. They came here looking for jobs and this town gave them the respective opportunity. As per 2011 census, 45% population are white.  A large part of immigrants of various countries is as follow India 11,544, Pakistan 11,244 and Poland with 8,341 and a few more to follow.

Transport

It is very near to London and also has a large network of the roads throughout the city. One can go to different 5 directions at the same time from one point. It is also well connected with the railway. A route was constructed for cyclists too.