ITIL® Service Capability Release, Control & Validation

Achieve operational excellence with ITIL® RCV processes

ABOUT THE PROGRAM

ITIL® Service Capability – Release, Control and Validation course focus on the practical application of Release, Control and Validation practices. This will enable the delegates to plan, implement, test and monitor the services for fulfilling the requirements of the business. The Release, Control and Validation course is one of the qualifications of ITIL® Service Capability Stream.

  • ITIL® Service Capability – Release, Control and Validation course is accredited by PeopleCert

  • 24*7 Help and Support

  • Delivered by experienced and certified instructors

  • Key learning points and tutor support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

PREREQUISITES

The professionals who want to attend this course must attend ITIL® Foundation Certificate.

TARGET AUDIENCE

  • The professionals who are involved in planning, implementing and managing the processes f ITIL®
  • Those who want to responsible for improving the environment of IT management

WHAT WILL YOU LEARN?

  • Discover the importance of ITIL® Release, Control and Validation for improving the quality of services
  • Identify how processes of ITIL® RCV interacts with other phases of Service Lifecycle
  • Get to know about the risks and challenges involved in ITIL® RCV

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Capability – Release, Control and Validation course is designed to help the delegates in developing the understanding of processes and principles of Service Transition phase of the service lifecycle. Our trainer will guide the delegates how to evaluate change and manage knowledge attained in order to make effective decisions. This training ensures that the delegates gain knowledge regarding managing the transitional changes within the organisation.

 

Exam

ITIL® Service Capability – Release, Control and Validation course will have the following exam pattern:

8 multiple choice questions (MCQ’s)

70 percent marks to clear the exam

Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Release, Control and Validation

  • Definitions
  • Introduction to Release, Control and Validation
  • Process and functions used in Release, Control and Validation
  • Scope and Objective
  • Service Transition about RCV Processes
  • Service Transition value to business
  • Interaction of RCV processes with another stage of life cycle
  • Develop Service Transition Strategy
  • Key initiatives to prepare effective service transition
  • Plan and coordinate service transition activities
  • Service Transition Process support

Introduction: Service Asset and Configuration management

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Methods and techniques
  • Information Management in Service Asset and Configuration Management (SACM)
  • CSFs and KPIs
  • Risks and challenges
  • SACM activities performed by Service Operation
  • Roles and Responsibilities

 

Introduction: Change Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output and triggers
  • Interfaces of process
  • Role of the Configuration Management System
  • CSFs and KPIs
  • Daily operational activities
  • Managing organisational stakeholder changes
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Change Evaluation

  • Scope and objective
  • Business value
  • Principles and Policies
  • Basic concepts and terminologies
  • Methods and Techniques
  • Evaluation Report Contents
  • Input, output and trigger
  • Interfaces with other processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Release and Deploy Management

  • Scope and objective
  • Release and Deployment Management Process
  • Business Value
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Managing information in the process of Release and Deployment Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Validation and Testing

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Request Fulfilment

  • Scope and objectives
  • Business value
  • Basic concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces
  • Information management in Request Fulfilment
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Knowledge Management

  • Scope and objective
  • Business value
  • Basic Concepts and Principles
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in the Knowledge Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Relation between CSI and the Knowledge Management Process Roles and Responsibilities

Introduction: Technology and Implementation Considerations

  • Technology requirements for supporting process capabilities
  • Management of change in the operations
  • Assess and manage risks in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management tools
  • Collaboration
  • Configuration Management System
  • Plan the implementation of Service Management tools
  • Implement considerations

ITIL® Service Capability - Release, Control & Validation Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Watford

Watford is a town situated 17 miles distant from central London. It is inside the perimeter of the M25 motorway. Most of the people are perplexed with Watford, Northamptonshire. This town is located 55 miles to the north. This city is situated on the river Colne. Tourists enjoy the scenery of this place. With the high number of people visiting Berkhamsted Castle, Kings Langley (a royal palace), it further boosts the growth of the town. The Trio, The London, The Birmingham Railway and The great Canal junction further accelerate the growth of the town.

Until the period of 16th century, this land belonged to St Albans Abbey. The printing work started by John Dickinson and co. influenced other companies too. Printing turns out to be the biggest industry in Watford in 1920s. This industry is also doing well nowadays. The major events such as 2013 Bilderberg Conference and World Golf Championship was hosted by The Grove. It was transformed from urban district to municipal borough in 1922. Watford is the Centre of several head offices too. Watford was addressed by the name of major sub-regional Centre by the Hertfordshire County Council.

History

As far as the name of the city is concerned, it was first mentioned in the Anglo- Saxon era of 1007. Earlier it was an agricultural community where most of the people depended upon it. A few people involved in the Cottage industry but with the industrial revolution, the Grand Junction Canal and the London and Birmingham Railway were constructed to reach the Chiltern Hills easily. The printing press of Watford is recognised as the best in the world. It is also the biggest Centre in the same field. The use of the printing machine was very popular during the world war where it had been used to create Propaganda. At that time the authority was taken over by the Government. It was as usual that industry got declined at that time.  In the beginning of 20th century, the pace of the development continues to enhance.

Governance

It was transformed to the Municipal borough from Urban district under a charter in 1922. It got separated from Greater London to three Rivers district. There are total 36 councillors elected for 12 wards. It has a total term of 4 years. There is only one parliamentary seat for the region.

Economy

Among the northern side countries, Watford is a leading regional Centre. It is only major regional Centre in the Hertfordshire. The sight of the night at High Street is very attracting. There are a large number of bars, clubs and restaurants.  It attracts hundreds of people every day to the spot. The economy of the region also depends on the tourism of the place. The famous and leading shopping area of the region is Harlequin Shopping Centre.

Parks, Theatres and Museums

There are around 44 recreation grounds, gardens, public parks and allotments in the city. Of these, there are 8 parks that are conferred with Green Flag because of their beautiful scenery and quality. A few parks such as Cassiobury Park, Cheslyn House and Gardens, Woodside Park are famous ones. Some theatres are Watford Palace Theatre, the Pumphouse, Watford Colosseum are the famous theatres. The other museums are Watford Museum, Leavesden Film Studios are famous ones.

Transport

It is close to the Junction point where M25 and M1 meets. It is well served by the bus service for commuters. Some leading names in the business are Red Rose, Travel, and Carousel. There are total 3 railway stations that are giving its services in the central London.  It is also well connected with Air mode.