MSP Training introduces Service Offerings and Agreements course that provides comprehensive knowledge regarding the practices for Service Design and Service Strategy phases of ITIL® Service Lifecycle. This training will help the delegates to prepare for Service Offerings and Agreements exam that leads to ITIL® SOA Certification. It is one of the nine qualifications through which credits can be gained for the ITIL® Expert Certification.
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MSP Training introduces Service Offerings and Agreements course that provides comprehensive knowledge regarding the practices for Service Design and Service Strategy phases of ITIL® Service Lifecycle. This training will help the delegates to prepare for Service Offerings and Agreements exam that leads to ITIL® SOA Certification. It is one of the nine qualifications through which credits can be gained for the ITIL® Expert Certification.
Learn the purpose, principals and objectives of ITIL® Service Lifecycle
24*7 available help and support team
PeopleCert accredits all ITIL® courses of MSP Training
Delivered by ITIL® Certified instructors
Find out what's included in the training programme.
Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams
Delegates will get certification of completion at the end of the course.
Clear and concise objectives to guide delegates through the course.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
The professionals who wish to join ITIL® Service Capability- Service Offerings and Optimisation course must have completed ITIL® Foundation Certification.
ITIL® Service Capability- Service Offerings and Optimisation course is best suited for the following audience:
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ITIL® Service Capability- Service Offerings and Optimisation is one of the courses that come under Service Capability Stream. Major areas of concern on this subject is a portfolio, service level, catalogue, demand, supplier and financial management. This training is extremely beneficial for those who are involved in the processes of Service Design and Service Strategy particularly. MSP Training is fully accredited by PeopleCert for all its ITIL® courses.
Exam
To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:
*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Introduction: Service Offerings and Agreements
Introduction: Business Relationship Management
Introduction: Service Portfolio Management
Introduction: Financial Management for IT Services
Introduction: Demand Management
Introduction: Service Catalogue Management
Introduction: Supplier Management
Introduction: Technology and Implementation Considerations
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Reach us at 0121 368 7851 or info@msptraining.com for more information.
Birmingham city is located near the small river Rea. Being situated at West Midlands of UK, it is also recognised as the metropolitan borough. It is the very famous and largest city outside the London. The population of the city is 1 lakh 10 thousand approximately as per last recorded population census of mid-2016.
During the medieval period, a medium sized market grew and got the international status in the 18th century. Within this period, many innovations took place that results in the foundation of modern industrial society. It was announced as the leading manufacturing town in the world in 1791. The unique economic profile of Birmingham motivates the excellent levels of creativity and innovation to provide an economic base for industrial welfare. It includes many small workshops which practice a wide variety of skilled and experienced trades. Birmingham city is the most followed football club of the region. Government is also backing the bid of the town for hosting 2022 commonwealth games.
Government
The largest local authority in Europe is Birmingham City Council. There are 3 councillors in each ward and making the strength of total 120 in 40 wards. The city headquarters is in the Victorian square. John Clancy led the Labour Party which has a majority as of 2017. It comes to the majority by defeating the Conservative/Liberal Democrat in the elections of May 2012. In June 1896, Lord Mayoralty’s honour and pride were conferred by Letters Patent.
Geography
Being at the centre of the West Midlands region of Birmingham Plateau. The height of the town from the sea level is between 500 and 1,000 feet above. It is crossed by the main watershed of the UK in-between the sinks of rivers Trent and Severn. The city most of the area was a developed and transformed part of the Arden forest. Its presence can be felt in cities like Saltley, Hockley, Moseley and much more. These areas still have dense oak trees.
Climate
Being close to the ocean, Birmingham has a maritime climatic condition. In summer, the temperature is average to the maximum that us 21.3 °C and in winters the temperature is around 6.7 °C. On average, the hottest day of the year was 28.8 °C and the coldest day was –9.0 °C between 1971 and 2000. The highest temperature was recorded nearly 34.9 °C during late 19th century.
Environment
Birmingham as largest number of parks than any other European city. It has total 571 parks that are spread over 3,500 hectares of public open space. The city is full of trees. It has approximately 6 million tresses. Also, it has 250 miles of urban streams and brooks. Sutton Park is the main Park of the town that gets most of the visitors of the world. It covers 2,400 acres in the north of the city.
Not an only park, but Birmingham also has many areas of wildlife which lies in both informal settings like Project Kingfisher and Woodgate Valley and in the selection of parks like Handsworth Park, Lickey Hills, Cannon Hill and more.
Demography
According to the mid-year estimate in 2012, the population of Birmingham was 1,085,400. It is 1% increase from the estimate held in 2011. There has been a drastic increase in the population of the city since early 20th century. It is the major local authority outside the London.
It has a population density of 10,391 occupants per square mile when compared to the 976.9 occupants per square mile. Birmingham can face an increase of 8.0% in a population that is 1,160,100 by 2021.
Religion
The majority of the population follow Christianity within the city. In 2011, it was found that 46.1% of the population is Christian. This city has a diverse profile of religions. Birmingham outside the London has the largest number of other communities like Muslim, Sikh and Buddhist. The second largest community is Hinduism.