MSP Training introduces Service Offerings and Agreements course that provides comprehensive knowledge regarding the practices for Service Design and Service Strategy phases of ITIL® Service Lifecycle. This training will help the delegates to prepare for Service Offerings and Agreements exam that leads to ITIL® SOA Certification. It is one of the nine qualifications through which credits can be gained for the ITIL® Expert Certification.
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MSP Training introduces Service Offerings and Agreements course that provides comprehensive knowledge regarding the practices for Service Design and Service Strategy phases of ITIL® Service Lifecycle. This training will help the delegates to prepare for Service Offerings and Agreements exam that leads to ITIL® SOA Certification. It is one of the nine qualifications through which credits can be gained for the ITIL® Expert Certification.
Learn the purpose, principals and objectives of ITIL® Service Lifecycle
24*7 available help and support team
PeopleCert accredits all ITIL® courses of MSP Training
Delivered by ITIL® Certified instructors
Find out what's included in the training programme.
Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams
Delegates will get certification of completion at the end of the course.
Clear and concise objectives to guide delegates through the course.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
The professionals who wish to join ITIL® Service Capability- Service Offerings and Optimisation course must have completed ITIL® Foundation Certification.
ITIL® Service Capability- Service Offerings and Optimisation course is best suited for the following audience:
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ITIL® Service Capability- Service Offerings and Optimisation is one of the courses that come under Service Capability Stream. Major areas of concern on this subject is a portfolio, service level, catalogue, demand, supplier and financial management. This training is extremely beneficial for those who are involved in the processes of Service Design and Service Strategy particularly. MSP Training is fully accredited by PeopleCert for all its ITIL® courses.
Exam
To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:
*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Introduction: Service Offerings and Agreements
Introduction: Business Relationship Management
Introduction: Service Portfolio Management
Introduction: Financial Management for IT Services
Introduction: Demand Management
Introduction: Service Catalogue Management
Introduction: Supplier Management
Introduction: Technology and Implementation Considerations
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Reach us at 0121 368 7851 or info@msptraining.com for more information.
Carlisle, also known as the Great Border City as it has a common border with Scotland and England, is located in Cumberland at the convergence of the rivers Eden, Caldew and Petteril. It serves not only as the administrative centre for Cumbria County Council and Carlisle City Council but is also the largest settlement in the Cumbria County. Carlisle is known to have been a Roman settlement. Carlisle became an important military settlement during the Middle Ages as it enjoyed the closeness with the Kingdom of Scotland. One of the main attractions of Carlisle is the Carlisle Castle which was built by William Rufus in 1092 AD and was to be the prison of the Queen of Scotts, Mary. In the 12th Century, by the order of Henry I, a nunnery came up in Carlisle. A diocese came into existence somewhere in the 1130’s and the priory became a cathedral that is now known as the Carlisle Cathedral. Carlisle is a place of historic importance as all the greats such as Celts, Romans, King Arthur and Bonnie Prince Charlie have either ruled or lived.
Later, the Industrial Revolution saw the rise of the textile industry and the beginning of a social as well as economical transformation in Carlisle.
Attractions
Transport
Owned and managed by the Stagecoach, the bus station serves Carlisle. Located on the Dury Lane are the bus station that is served by a travel centre and seven stands. The present station was a replacement for a larger station at the same site. The replacement took place in the 1990s. Stagecoach in Cumbria and Arrestation at the iva North East are the main operators of the bus station in Carlisle.
Media
For around 48 years, 1961 to 2009, Carlisle played host to the Border Television that served the ITV Border region. After 1970’s Border Television suffered a decline in both the quantity and the range of its output. The premises of the Border Television were demolished after it shutdown operation in 2010. No programs were telecast till 2014. Border Television announced its return to Carlisle in 2014. As far as the printed news is concerned, it is taken care of by The Cumberland News. The newspaper is published every Friday.