ITIL® Service Capability Service Offerings & Agreements

Learn to develop Service Offerings effectively

ABOUT THE PROGRAM

MSP Training introduces Service Offerings and Agreements course that provides comprehensive knowledge regarding the practices for Service Design and Service Strategy phases of ITIL® Service Lifecycle. This training will help the delegates to prepare for Service Offerings and Agreements exam that leads to ITIL® SOA Certification. It is one of the nine qualifications through which credits can be gained for the ITIL® Expert Certification.

  • Learn the purpose, principals and objectives of ITIL® Service Lifecycle

  • 24*7 available help and support team

  • PeopleCert accredits all ITIL® courses of MSP Training

  • Delivered by ITIL® Certified instructors

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who wish to join ITIL® Service Capability- Service Offerings and Optimisation course must have completed ITIL® Foundation Certification.

TARGET AUDIENCE

ITIL® Service Capability- Service Offerings and Optimisation course is best suited for the following audience:

  • Business Managers
  • IT Professionals
  • Business Process Owners
  • Those who want to adopt ITIL® within their organisation
  • Those who want to gain knowledge of applying SOA practices

WHAT WILL YOU LEARN?

  • Explore the purpose, principals and objectives of ITIL® Service Lifecycle
  • Learn how processes of SOA interacts with other processes of Service Lifecycle
  • Determine the metrics to measure ITIL® Service Offerings and Agreements
  • Get to know about the risks and challenges included in SOA

Enquire Program

Fill in the form below & we'd get back to you.

PROGRAM OVERVIEW

ITIL® Service Capability- Service Offerings and Optimisation is one of the courses that come under Service Capability Stream. Major areas of concern on this subject is a portfolio, service level, catalogue, demand, supplier and financial management. This training is extremely beneficial for those who are involved in the processes of Service Design and Service Strategy particularly. MSP Training is fully accredited by PeopleCert for all its ITIL® courses.

Exam

To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Service Offerings and Agreements

  • Define Service Offerings and Agreements (SOA)
  • Scope and objective
  • Value of Strategy Management for IT Services
  • Design Coordination Process
  • Relevance of Business Cases
  • Return-on-Investment (ROI) to SOA

Introduction: Business Relationship Management

  • Define Business Relationship Management (BRM)
  • Scope and Objective
  • Business Value
  • Key Principles and terminologies
  • Inputs, outputs and triggers
  • Information Management with the process of BRM
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Portfolio Management

  • Define Service Portfolio Management (SPM)
  • Business Value
  • key concepts and terminologies
  • Process interfaces
  • Inputs, outputs, and triggers
  • Information Management within the process of SPM
  • CSFs and KPIs
  • Risks and Challenges
  • Key roles and responsibilities

Introduction: Financial Management for IT Services

  • Define Financial Management for IT Services
  • Scope and Objective
  • Business Value
  • Key concepts and terminologies
  • Inputs, outputs, and triggers
  • Interface of processes
  • Managing Information within the process of Financial Management for IT Services
  • CSFs and KPIs
  • Risks and Challenges
  • Key roles and responsibilities

Introduction: Demand Management

  • Define Demand Management
  • Scope and objective
  • Business value
  • Key concepts and terminologies
  • Inputs, outputs and triggers
  • Information Management within Demand Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Catalogue Management

  • Define Service Catalog Management
  • Importance of Service Catalog to the Service Lifecycle
  • Scope and objective
  • Business value
  • Key concepts and terminologies
  • Information Management within Service Level Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Contents of service and operational level agreements
  • Roles and responsibilities

Introduction: Supplier Management

  • Define Supplier Management
  • Scope and Objectives
  • Business value
  • Key concepts and terminologies
  • Inputs, outputs, and triggers
  • Information Management within the process of Supplier Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Technology and Implementation Considerations

  • Generic requirements of Service Management
  • Evaluation criteria
  • Procedures for process implementation
  • Risks and Challenges

ITIL® Service Capability - Service Offerings & Agreements Enquiry

 

Enquire Now


----- OR -------

Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Lincoln

Lincoln which is situated in Lincolnshire, is a cathedral city and as per 2011 census had a population of 94,600. In the early periods, it was known as Lindum Colonia, a Roman colony. Lindum Colonia had come up from a settlement of the Iron Age that belonged to the 1st Century B.C. The settlement was the result of a deep pool and the name also probably comes from the word Lindon which was later converted to the Latin form Lindum. The full name for the location was  Colonia Domitiana Lindensium, which went by its founder, Domitian’s name. The colony was established within the walls of the hilltop fortress, to which an extension was also added later on, of an equal area.

Cathedral

First of all the construction of the Lincoln Cathedral began with the see being removed from the backwater of Dorchester-on-Thames, Oxfordshire. It was completed in 1092 but had to be rebuilt after a fire destroyed it. The cause of the fire is said to have been an earthquake that shook Lincoln in 1185. When the Lincoln Minster was rebuilt it had an added portion to the east.  The construction was completed on a superb scale with the crossing tower decorated by a pinnacle that rose to 525 ft, and considered to be the highest Europe has ever had till date. After the completion of all the three spires, the central spire is expected to be the tallest man-made structure in the world after the Great Pyramids of Egypt.

The Bishops of Lincoln were said to be one of the richest people in medieval England. The Diocese of Lincoln, considered to be the biggest in England, was home to more monasteries than the entire English counties put together.

When Magna Carta, the charter to bring peace between the king and rebel barons, was signed, one of the witnesses happened to be the Bishop of Lincoln, Hugh of Wells. There is only one copy that remains of the four originals and that is in the Lincoln Castle.

Lincoln Cathedral

The bishops of Lincoln who were most known were :

  • Robert Bloet
  • Hugh of Avalon
  • Robert Grosseteste
  • Henry Beaufort
  • Thomas Wolsey
  • Philip Repyngdon
  • Thomas Rotherham

Theologian William de Montibus was the chancellor and head of the cathedral school till his death in 1213. The Bishop’s Palace was the centre of administration. Built towards the end of the 12th Century, it was a magnificent building of that era in England. The East Hall of the Palace, designed by Hugh of Lincoln, is the earliest enduring example of a roofed domestic hall. Bishop William of Alnwick was responsible for building the other two parts namely the chapel range and entrance tower. It was he who also improvised upon the existing structure and lend a modern look to it in the 1430s. King Henry VIII and James I are said to have been e guests of the bishops at Lincoln Cathedral. Some royal troops ransacked the cathedral in 1648 during the civil war. The cathedral had another recent break-in due to which the stained glass had to be replaced.

 Notable people

  • Penelope Fitzgerald, born in 1916 was a novelist and biographer
  • George Boole, born in Lincoln in 1815 and developed the Boolean Algebra
  • Sir Francis Hill, mayor of Lincoln was born in Lincoln in 1899.
  • William Byrd, organist and composer
  • Neville Marriner (1924–2016).
  • Sam Clucas, a Hull City footballer was born in Lincoln in 1990.
  • Steve Race, broadcaster, was born in Lincoln

Famous Attractions

  • Jew’s House
  • Jew’s Court
  • Lincoln Castle
  • Lincoln Cathedral
  • Steep Hill
  • Viking Way

Overview of ITIL® 2011 Edition

Information Techno...