ITIL® Service Lifecycle Managing Across The Lifecycle

ITIL® Service Lifecycle- Managing Across the Lifecycle is a 5-day course that allows the delegates to gather all the knowledge they acquired throughout the ITIL® training programme. During the course, the delegates will learn a full understanding of ITIL® Service Lifecycle and also how its different phases fit together. This training will prepare the delegates for ITIL® MALC exam and receive ITIL® Expert Certification. The training will be for 4 days, and on the last day, the exam will be conducted.

ITIL® Service Lifecycle- Managing Across the Lifecycle course provides in-depth awareness of concepts and terminologies used in ITIL® Service Lifecycle. Those who are involved in service management role must take this course.

Exam

To Measure the knowledge acquired by professionals in training. An exam is conducted on the last day of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

• 10 Multiple Choice Questions
• Exam Duration- 120 minutes
• 70% marks are needed to clear the exam that is 35 out of 50
• It will be closed book exam

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

• Proven higher pass rates
• Quicker Results
• Save Travel Costs
• Flexibility
• Convenient
• Take your exam at your home, office, or work when you are ready 

Introduction: Managing Across the Lifecycle

• Define Managing Across the Lifecycle phase
• Key concepts and terminologies used
• Prerequisites if any
• Structure of the Managing Across the Lifecycle exam
• Managing Across the Lifecycle exam case study

Introduction: Key Concepts

• Services and service management
• Role of IT service management
• Element of assessment
• Risk Management Styles
• knowledge management importance
• Business value of ITIL® lifecycle stages
• Organising operations and functions
• Roles and responsibilities
• Use of RACI

Service Management Processes Integration

• Service management procedures integration
• Input and output
• Link between different stages of ITIL® service lifecycle
• Value and interfaces of the different processes in service management

Communication and Stakeholder Management

• Business relationship management across the lifecycle
• Plan of action coordination
• Define Services
• Communications and commitment
• Stakeholder management
• Service models and its usage
• Plan for Communication

Manage Service Across the ITIL® Lifecycle 

• Balanced design approach
• Efficient and effective service management
• Information sources to implement and improve services or products
• Factors applicable to strategic assessments
• Challenges and risks
• Factors affecting Critical success
• Management of services
• Involving operations staff

Governance, Roles, Competence, and the Organization

• Management and events
• Framework and governance groups
• Linking governance with strategy
• Establish service management system
• Organisation development and departmentalization
• Logical structure for a service provider
• Set direction, policy and strategy
• Change management
• Management systems
• Functions and the kinds of service providers
• Implementing and sourcing plans

Measurement overview

• Define Measurement and its uses
• Event management tools
• Approaches to effective control and monitoring
• Measure and determine the value
• Determine and use metrics

Implement and Improve Capabilities for Service Management

• Implementing service management
• It's processed supporting tools
• Various types of assessments and conducting assessments
• Techniques to improve service management
• Methods for implementing service management
• Business value of service portfolio management