ITIL® Service Lifecycle Managing Across The Lifecycle

Achieve skills required to support organisational Service Delivery

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Managing Across the Lifecycle is a 5-day course that allows the delegates to gather all the knowledge they acquired throughout the ITIL® training programme. During the course, the delegates will learn a full understanding of ITIL® Service Lifecycle and also how its different phases fit together. This training will prepare the delegates for ITIL® MALC exam and receive ITIL® Expert Certification. The training will be for 4 days, and on the last day, the exam will be conducted.

  • Learn how to manage the activities across various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Managing Across The Lifecycle course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to enrol for ITIL® Service Lifecycle- Managing Across the Lifecycle course must have attained 17 ITIL credits.

TARGET AUDIENCE

Any professional who has attained 17 credits during ITIL® scheme can attend this course.

The professionals may include the following:

  • Development Practitioners
  • IT Operations
  • CIOs
  • IT Managers
  • Supervisors

WHAT WILL YOU LEARN?

  • Explore various key concepts and terminologies used in Service Lifecycle
  • Learn how to integrate and implement IT Service Management processes across the lifecycle
  • Determine the role of metrics for measuring the services and its associated processes in the organisation
  • Learn to establish and manage governance in a service management

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Lifecycle- Managing Across the Lifecycle course provides in-depth awareness of concepts and terminologies used in ITIL® Service Lifecycle. Those who are involved in service management role must take this course.

 

                                                                   

Exam

To Measure the knowledge acquired by professionals in training. An exam is conducted on the last day of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 10 Multiple Choice Questions
  • Exam Duration- 120 minutes
  • 70% marks are needed to clear the exam that is 35 out of 50
  • It will be closed book exam

 

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Managing Across the Lifecycle

  • Define Managing Across the Lifecycle phase
  • Key concepts and terminologies used
  • Prerequisites if any
  • Structure of the Managing Across the Lifecycle exam
  • Managing Across the Lifecycle exam case study

Introduction: Key Concepts

  • Services and service management
  • Role of IT service management
  • Element of assessment
  • Risk Management Styles
  • knowledge management importance
  • Business value of ITIL® lifecycle stages
  • Organising operations and functions
  • Roles and responsibilities
  • Use of RACI

Service Management Processes Integration

  • Service management procedures integration
  • Input and output
  • Link between different stages of ITIL® service lifecycle
  • Value and interfaces of the different processes in service management

Communication and Stakeholder Management

  • Business relationship management across the lifecycle
  • Plan of action coordination
  • Define Services
  • Communications and commitment
  • Stakeholder management
  • Service models and its usage
  • Plan for Communication

Manage Service Across the ITIL® Lifecycle 

  • Balanced design approach
  • Efficient and effective service management
  • Information sources to implement and improve services or products
  • Factors applicable to strategic assessments
  • Challenges and risks
  • Factors affecting Critical success
  • Management of services
  • Involving operations staff

Governance, Roles, Competence, and the Organization

  • Management and events
  • Framework and governance groups
  • Linking governance with strategy
  • Establish service management system
  • Organisation development and departmentalization
  • Logical structure for a service provider
  • Set direction, policy and strategy
  • Change management
  • Management systems
  • Functions and the kinds of service providers
  • Implementing and sourcing plans

Measurement overview

  • Define Measurement and its uses
  • Event management tools
  • Approaches to effective control and monitoring
  • Measure and determine the value
  • Determine and use metrics

Implement and Improve Capabilities for Service Management

  • Implementing service management
  • It's processed supporting tools
  • Various types of assessments and conducting assessments
  • Techniques to improve service management
  • Methods for implementing service management
  • Business value of service portfolio management

ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Corby

Corby is a borough which is located 37 km away from the north-east of Northampton. It is the town with fastest growing population in Northamptonshire as well as England. The census held in 2011 reports that Corby had a population of sixty-one thousand three hundred. It is located 37 km away from the north-east of Northampton. Due to a large number of Scottish migrant workers who came to Corby for its steelworks, Corby was at one time known locally as "Little Scotland". The town was a small village until 1930. All the changes took place with the opening of the steelworks by Stewarts and Lloyds. It is a rapidly changing place and a vibrant.

Politics:

Created since 1983, the constituency of Corby contains parts of traditionally Conservative East Northamptonshire. Corby has since 2005 won almos every election. Labour won the General Elections in 2005 by a huge majority. However it was in 2010 that the Labour Party candidate lost the seat to the Conservatives. In 2012 again, the Labour Party came to power when Mensch resigned as an MP The seat was won by Labour's Andy Sawford. As the constituency was an important seat, it attracted both national and international media.The Corby Borough Council , since 1979, has been under the control of the Labour party in local politics. During the 2015 elections ,Corby was represented by 5 Conservatives and 24 Labour Party members.

Employment and Education

Employment in Corby is against health and education, public administration and biased towards manufacturing. Weetos are made in the north of the town by Weetabix Limited. The town also is home to workshops that manufacture Fairline Boats. Amy’s Kitchen opened a factory in Corby a short time back. The Census of 2001 depicted the ratio of the working-age population to its degree-level qualifications at its lowest in both England and Wales. A 39.3% of the total population are without any GCSE-equivalent qualification. Corby had a population of 61,255 according to 2011 census. There are85.0% White British, 9.1% Other White, 85.0% White British, 9.1% Other White. Oakley Vale is Corby's least White British with only 70.7% of the population being White British. A range of vocational courses is provided to post-16 students and adult learners by the Corby campus of Tresham Institute of Further and Higher Education. The nearest universities to the south are the University of Northampton and to the west are De Montfort University in Leicester and University of Leicester.

Society and Culture

According to 2001 census, the number children of Scottish-origin in the Corby Urban Area was 10, 063 around 18.9% of the total population. A large number of the inhabitants of Corby enjoy this Scottish heritage. Apart from London, Corby is the only town in England with two Church of Scotland churches. About the town of the Corpy, a song Steeltown by Big Country was written.

Sport and Leisure

The main football team in Corby who play in the National League North is the Corby Town F.C. Corby is also home to the Corby East Midlands International Swimming Pool that came up in 2009. The Stewarts and Lloyds Rugby Football Club plays its home games in Corby. The club also has an athletic club for youngsters below 11 ears of age and also for those who have crossed 60. When the Youth Development League took place, the upper age group was promoted to Midland East 1 and it also gained a promotion in the Heart of England Athletics League.

Climate

Corby experiences a maritime climate mild winters and with cool summers. In Corby, the highest recorded temperature was 35 °C (95.0 °F) in August 1990 and the lowest was recorded during 1987 which was −23.3 °C (−9.9 °F).

Overview of ITIL® 2011 Edition

Information Techno...