ITIL® Service Lifecycle Managing Across The Lifecycle

Achieve skills required to support organisational Service Delivery

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Managing Across the Lifecycle is a 5-day course that allows the delegates to gather all the knowledge they acquired throughout the ITIL® training programme. During the course, the delegates will learn a full understanding of ITIL® Service Lifecycle and also how its different phases fit together. This training will prepare the delegates for ITIL® MALC exam and receive ITIL® Expert Certification. The training will be for 4 days, and on the last day, the exam will be conducted.

  • Learn how to manage the activities across various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Managing Across The Lifecycle course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to enrol for ITIL® Service Lifecycle- Managing Across the Lifecycle course must have attained 17 ITIL credits.

TARGET AUDIENCE

Any professional who has attained 17 credits during ITIL® scheme can attend this course.

The professionals may include the following:

  • Development Practitioners
  • IT Operations
  • CIOs
  • IT Managers
  • Supervisors

WHAT WILL YOU LEARN?

  • Explore various key concepts and terminologies used in Service Lifecycle
  • Learn how to integrate and implement IT Service Management processes across the lifecycle
  • Determine the role of metrics for measuring the services and its associated processes in the organisation
  • Learn to establish and manage governance in a service management

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Lifecycle- Managing Across the Lifecycle course provides in-depth awareness of concepts and terminologies used in ITIL® Service Lifecycle. Those who are involved in service management role must take this course.

 

                                                                   

Exam

To Measure the knowledge acquired by professionals in training. An exam is conducted on the last day of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 10 Multiple Choice Questions
  • Exam Duration- 120 minutes
  • 70% marks are needed to clear the exam that is 35 out of 50
  • It will be closed book exam

 

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Managing Across the Lifecycle

  • Define Managing Across the Lifecycle phase
  • Key concepts and terminologies used
  • Prerequisites if any
  • Structure of the Managing Across the Lifecycle exam
  • Managing Across the Lifecycle exam case study

Introduction: Key Concepts

  • Services and service management
  • Role of IT service management
  • Element of assessment
  • Risk Management Styles
  • knowledge management importance
  • Business value of ITIL® lifecycle stages
  • Organising operations and functions
  • Roles and responsibilities
  • Use of RACI

Service Management Processes Integration

  • Service management procedures integration
  • Input and output
  • Link between different stages of ITIL® service lifecycle
  • Value and interfaces of the different processes in service management

Communication and Stakeholder Management

  • Business relationship management across the lifecycle
  • Plan of action coordination
  • Define Services
  • Communications and commitment
  • Stakeholder management
  • Service models and its usage
  • Plan for Communication

Manage Service Across the ITIL® Lifecycle 

  • Balanced design approach
  • Efficient and effective service management
  • Information sources to implement and improve services or products
  • Factors applicable to strategic assessments
  • Challenges and risks
  • Factors affecting Critical success
  • Management of services
  • Involving operations staff

Governance, Roles, Competence, and the Organization

  • Management and events
  • Framework and governance groups
  • Linking governance with strategy
  • Establish service management system
  • Organisation development and departmentalization
  • Logical structure for a service provider
  • Set direction, policy and strategy
  • Change management
  • Management systems
  • Functions and the kinds of service providers
  • Implementing and sourcing plans

Measurement overview

  • Define Measurement and its uses
  • Event management tools
  • Approaches to effective control and monitoring
  • Measure and determine the value
  • Determine and use metrics

Implement and Improve Capabilities for Service Management

  • Implementing service management
  • It's processed supporting tools
  • Various types of assessments and conducting assessments
  • Techniques to improve service management
  • Methods for implementing service management
  • Business value of service portfolio management

ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Crewe

Located within the borough of Cheshire East, 158 miles north of London, Crewe is a railway town of Cheshire, England. With a population of 72,863, Crewe is known for its large railway station. It is also known for Crewe Works – an organisation that used to manufacture and recondition locomotives. Crewe is also known as the birthplace of Rolls-Royce. Rolls-Royce remained in Crewe from 1946 to 2002 i.e. for a span of 56 years. Now it is the Bentley motor cars that are being manufactured in Crewe.

A mention of Creu is found in the Domesday Book - a record of the "Great Survey" of much of England & Wales that was completed in 1086 to determine the taxes that were owed to the King. However, it was not until 1843 that Crewe had its first modern settlement owing to a development in the railway system that had started in the early 1840’s. During the Second World War, Crewe became a target of the Nazi forces because of the railway junction as well as the presence of Rolls-Royce engineering works.

Developments

In 2008, the development of the current bus station and main shopping area were given up due to a shortage of funds. The railway station was also to be modified and as a part of the plan, it was to be moved to Basford. Anyhow, no such things happened and the current station underwent only some maintenance work instead. A new plan was developed by the Cheshire East Council. A Lifestyle Centre, furnished with swimming pool, a library and a gym was to be a part of the new plan. A new transport hub has been planned for Crewe that would be completed by 2027.

People

  • Blaster Bates - an expert with explosives and demolitions
  • William Cooper - novelist
  • Harold Hankins - Vice-Chancellor of the University of Manchester Institute of Science and Technology.
  • William Hope (1863 – 1933) - A leader in the field of spirit photography
  • Chris Hughes (born 1947) – One of the top quizzers’ from Britain
  • Jimmy MacDonald(1906 – 1991) - During his lifetime he lent his voice to the cartoon character Mickey Mouse.
  • Sir Philip Craven (born 1950) – International Paralympic Committee President
  • Neil Brooks - Gold medalist, Australian Olympic swimming
  • John Edward Morris - former cricketer from England
  • Carl Ashmore, - children's author
  • Craig Jones - Motorcycle racer, England
  • Shanaze Reade - born in 1988 Shanaze is a world BMX and track cycling champion.
  • Muthu Alagappan - a medical student but known in the USA for his analytical skills in professional basketball.

Things To Do

Crewe has various attractions one can not afford to miss. The visitors and the locals alike love to visit the following attractions:

  • Crewe Lyceum Theatre
    • Located at the Lyceum Theatre Heath Street in Crewe this is a small and a beautiful theatre. A great theatre at a good location provides a positive feedback from the visitors.
  • Queens Park
    • Beautiful park with a relatively newly renovated café. It is also home to a playing area that is well-taken care. Very friendly area. He kids would find it a great place. Free parking, boat rides, basketball hoops, fitness equipment, trails, band stands, lake and a café are the other features that it comes along with.
  • Crewe Heritage Centre
    • The Crewe Heritage Center is located between two main railway lines that are still active with trains constantly passing by, this heritage centre as the fore-runner of the Virgin tilting trains such as the Flying Scotsman that used to stop here for a whole night. Visitors love to have a ride on trains on a small route.

Overview of ITIL® 2011 Edition

Information Techno...