ITIL® Service Lifecycle- Managing Across the Lifecycle | MSP Training

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Managing Across the Lifecycle is a 5-day course that allows the delegates to gather all the knowledge they acquired throughout the ITIL® training programme. During the course, the delegates will learn a full understanding of ITIL® Service Lifecycle and also how its different phases fit together. This training will prepare the delegates for ITIL® MALC exam and receive ITIL® Expert Certification. The training will be for 4 days, and on the last day, the exam will be conducted.

Learn how to manage the activities across various phases of the service lifecycle
PeopleCert accredits all the ITIL® courses of MSP Training
ITIL® Service Lifecycle- Managing Across The Lifecycle course is delivered by highly qualified trainers
Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Certificate

Delegates will get certification of completion at the end of the course.

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to enrol for ITIL® Service Lifecycle- Managing Across the Lifecycle course must have attained 17 ITIL credits.

TARGET AUDIENCE

Any professional who has attained 17 credits during ITIL® scheme can attend this course.

The professionals may include the following:

Development Practitioners
IT Operations
CIOs
IT Managers
Supervisors

WHAT WILL YOU LEARN?

Explore various key concepts and terminologies used in Service Lifecycle
Learn how to integrate and implement IT Service Management processes across the lifecycle
Determine the role of metrics for measuring the services and its associated processes in the organisation
Learn to establish and manage governance in a service management

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Lifecycle- Managing Across the Lifecycle course provides in-depth awareness of concepts and terminologies used in ITIL® Service Lifecycle. Those who are involved in service management role must take this course.

Exam

To Measure the knowledge acquired by professionals in training. An exam is conducted on the last day of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

10 Multiple Choice Questions
Exam Duration- 120 minutes
70% marks are needed to clear the exam that is 35 out of 50
It will be closed book exam

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

Proven higher pass rates
Quicker Results
Save Travel Costs
Flexibility
Convenient
Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Managing Across the Lifecycle

Define Managing Across the Lifecycle phase
Key concepts and terminologies used
Prerequisites if any
Structure of the Managing Across the Lifecycle exam
Managing Across the Lifecycle exam case study

Introduction: Key Concepts

Services and service management
Role of IT service management
Element of assessment
Risk Management Styles
knowledge management importance
Business value of ITIL® lifecycle stages
Organising operations and functions
Roles and responsibilities
Use of RACI

Service Management Processes Integration

Service management procedures integration
Input and output
Link between different stages of ITIL® service lifecycle
Value and interfaces of the different processes in service management

Communication and Stakeholder Management

Business relationship management across the lifecycle
Plan of action coordination
Define Services
Communications and commitment
Stakeholder management
Service models and its usage
Plan for Communication

Manage Service Across the ITIL® Lifecycle

Balanced design approach
Efficient and effective service management
Information sources to implement and improve services or products
Factors applicable to strategic assessments
Challenges and risks
Factors affecting Critical success
Management of services
Involving operations staff

Governance, Roles, Competence, and the Organization

Management and events
Framework and governance groups
Linking governance with strategy
Establish service management system
Organisation development and departmentalization
Logical structure for a service provider
Set direction, policy and strategy
Change management
Management systems
Functions and the kinds of service providers
Implementing and sourcing plans

Measurement overview

Define Measurement and its uses
Event management tools
Approaches to effective control and monitoring
Measure and determine the value
Determine and use metrics

Implement and Improve Capabilities for Service Management

Implementing service management
It's processed supporting tools
Various types of assessments and conducting assessments
Techniques to improve service management
Methods for implementing service management
Business value of service portfolio management

ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

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Overview of ITIL® 2011 Edition

Information Techno...