ITIL® Service Lifecycle Managing Across The Lifecycle

Achieve skills required to support organisational Service Delivery

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Managing Across the Lifecycle is a 5-day course that allows the delegates to gather all the knowledge they acquired throughout the ITIL® training programme. During the course, the delegates will learn a full understanding of ITIL® Service Lifecycle and also how its different phases fit together. This training will prepare the delegates for ITIL® MALC exam and receive ITIL® Expert Certification. The training will be for 4 days, and on the last day, the exam will be conducted.

  • Learn how to manage the activities across various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Managing Across The Lifecycle course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to enrol for ITIL® Service Lifecycle- Managing Across the Lifecycle course must have attained 17 ITIL credits.

TARGET AUDIENCE

Any professional who has attained 17 credits during ITIL® scheme can attend this course.

The professionals may include the following:

  • Development Practitioners
  • IT Operations
  • CIOs
  • IT Managers
  • Supervisors

WHAT WILL YOU LEARN?

  • Explore various key concepts and terminologies used in Service Lifecycle
  • Learn how to integrate and implement IT Service Management processes across the lifecycle
  • Determine the role of metrics for measuring the services and its associated processes in the organisation
  • Learn to establish and manage governance in a service management

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Lifecycle- Managing Across the Lifecycle course provides in-depth awareness of concepts and terminologies used in ITIL® Service Lifecycle. Those who are involved in service management role must take this course.

 

                                                                   

Exam

To Measure the knowledge acquired by professionals in training. An exam is conducted on the last day of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 10 Multiple Choice Questions
  • Exam Duration- 120 minutes
  • 70% marks are needed to clear the exam that is 35 out of 50
  • It will be closed book exam

 

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Managing Across the Lifecycle

  • Define Managing Across the Lifecycle phase
  • Key concepts and terminologies used
  • Prerequisites if any
  • Structure of the Managing Across the Lifecycle exam
  • Managing Across the Lifecycle exam case study

Introduction: Key Concepts

  • Services and service management
  • Role of IT service management
  • Element of assessment
  • Risk Management Styles
  • knowledge management importance
  • Business value of ITIL® lifecycle stages
  • Organising operations and functions
  • Roles and responsibilities
  • Use of RACI

Service Management Processes Integration

  • Service management procedures integration
  • Input and output
  • Link between different stages of ITIL® service lifecycle
  • Value and interfaces of the different processes in service management

Communication and Stakeholder Management

  • Business relationship management across the lifecycle
  • Plan of action coordination
  • Define Services
  • Communications and commitment
  • Stakeholder management
  • Service models and its usage
  • Plan for Communication

Manage Service Across the ITIL® Lifecycle 

  • Balanced design approach
  • Efficient and effective service management
  • Information sources to implement and improve services or products
  • Factors applicable to strategic assessments
  • Challenges and risks
  • Factors affecting Critical success
  • Management of services
  • Involving operations staff

Governance, Roles, Competence, and the Organization

  • Management and events
  • Framework and governance groups
  • Linking governance with strategy
  • Establish service management system
  • Organisation development and departmentalization
  • Logical structure for a service provider
  • Set direction, policy and strategy
  • Change management
  • Management systems
  • Functions and the kinds of service providers
  • Implementing and sourcing plans

Measurement overview

  • Define Measurement and its uses
  • Event management tools
  • Approaches to effective control and monitoring
  • Measure and determine the value
  • Determine and use metrics

Implement and Improve Capabilities for Service Management

  • Implementing service management
  • It's processed supporting tools
  • Various types of assessments and conducting assessments
  • Techniques to improve service management
  • Methods for implementing service management
  • Business value of service portfolio management

ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Guildford

Guildford, a large town in Southern England is located on the A3 trunk road with a population of around 137,000 according to 2011 census. It is located 27 miles southwest of central London and it forms the Greater London Area’s southwestern tip. The town has been the seat of Borough of Guildford with 146,100 inhabitants recorded in 2015. According to the recent historical survey, Guildford came into existence as a result of a gap where River Wey was crossed over by the Harrow Way in the North Downs.

English Royal Mint was established in 978 AD and remained in the town until part way through the reign of William. The economy of the town boomed after being connected to a network of waterways on the building of the Wey Navigation and Basingstoke Canal. Guildford Cathedral and the University of Surrey were built in the 20th century. Guildford is considered as a robust commercial town and home to major businesses include Allianz and Sanofi, Lionhead Studios, Philips Electronics, Ericsson, Hello Games and Colgate-Palmolive. A number of leading companies including satellite manufacturers, medical and specialist gas providers are based in the Surrey Research Park. 

History

The history of the city traced its roots back to the Anglo-Saxon period. Some Bronze Age remaining including Roman villa has been found in the western Park Barn neighborhood of the town. After the abandonment of Roman period in Britain, Anglo-Saxon settlers developed the settlement as a small town. The population of the settlement grew as an ancient trackway Harrow Way crosses the Wey River by a ford. Although there are no clear pieces of evidence, it is assumed that Guildford Castle depicts the architectural style of Norman period. The layout of the castle was designed to overawe the conquered population. The status of the castle was then changed to the royal hunting lodge and granted to Francis Carter in 1611.

The remaining chamber of Guildford Synagogue was found in the High street in 1995. It is likely to be the Western Europe’s oldest remaining synagogue, but this remains a matter of controversy. The other notable building of the town includes Guildhall, which was built in the 14th century and still stands today. The Council chamber was also added in the existing structure and front façade of the building was decorated by the projecting clock. The Borough Council constructed 18 communal air raid shelters provided first aid and sanitation services during the Second World War.

The two pubs of the town were the prime target of Irish Republican Army and they planted a bomb resulted in the death of a civilian and four off-duty soldiers. Some suspects of this case also known as Guildford Four were found guilty in 1975 and sentenced to long prison sentences. Later on, they were released after a long legal battle and denied their involvement in the bombing. The town entered into the new phase of development in the 21st century and considered as one of the most expensive places in real estate sector in the UK outside London and ranked 9th in the Britain in 2006 for the best place to live in. The town is also ranked 27th for its pleasing and safe shopping destination in the United Kingdom.

Education

Guildford follows three-tier education system and there are several primary, junior and secondary schools in the town include Holy Trinity, Boxgrove Primary school, Guildford County school and Christ’s college. There are some independent schools in the town that include Royal Grammar School, Lanesborough School, Tormead School and Rydes Hill Preparatory School. For higher education, the University of Surrey and the University of Law has their campuses in the town, while other colleges include Academy of Contemporary Music and Guildford College of Further and Higher Education.

Overview of ITIL® 2011 Edition

Information Techno...