ITIL® Service Lifecycle Managing Across The Lifecycle

Achieve skills required to support organisational Service Delivery

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Managing Across the Lifecycle is a 5-day course that allows the delegates to gather all the knowledge they acquired throughout the ITIL® training programme. During the course, the delegates will learn a full understanding of ITIL® Service Lifecycle and also how its different phases fit together. This training will prepare the delegates for ITIL® MALC exam and receive ITIL® Expert Certification. The training will be for 4 days, and on the last day, the exam will be conducted.

  • Learn how to manage the activities across various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Managing Across The Lifecycle course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to enrol for ITIL® Service Lifecycle- Managing Across the Lifecycle course must have attained 17 ITIL credits.

TARGET AUDIENCE

Any professional who has attained 17 credits during ITIL® scheme can attend this course.

The professionals may include the following:

  • Development Practitioners
  • IT Operations
  • CIOs
  • IT Managers
  • Supervisors

WHAT WILL YOU LEARN?

  • Explore various key concepts and terminologies used in Service Lifecycle
  • Learn how to integrate and implement IT Service Management processes across the lifecycle
  • Determine the role of metrics for measuring the services and its associated processes in the organisation
  • Learn to establish and manage governance in a service management

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Lifecycle- Managing Across the Lifecycle course provides in-depth awareness of concepts and terminologies used in ITIL® Service Lifecycle. Those who are involved in service management role must take this course.

 

                                                                   

Exam

To Measure the knowledge acquired by professionals in training. An exam is conducted on the last day of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 10 Multiple Choice Questions
  • Exam Duration- 120 minutes
  • 70% marks are needed to clear the exam that is 35 out of 50
  • It will be closed book exam

 

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Managing Across the Lifecycle

  • Define Managing Across the Lifecycle phase
  • Key concepts and terminologies used
  • Prerequisites if any
  • Structure of the Managing Across the Lifecycle exam
  • Managing Across the Lifecycle exam case study

Introduction: Key Concepts

  • Services and service management
  • Role of IT service management
  • Element of assessment
  • Risk Management Styles
  • knowledge management importance
  • Business value of ITIL® lifecycle stages
  • Organising operations and functions
  • Roles and responsibilities
  • Use of RACI

Service Management Processes Integration

  • Service management procedures integration
  • Input and output
  • Link between different stages of ITIL® service lifecycle
  • Value and interfaces of the different processes in service management

Communication and Stakeholder Management

  • Business relationship management across the lifecycle
  • Plan of action coordination
  • Define Services
  • Communications and commitment
  • Stakeholder management
  • Service models and its usage
  • Plan for Communication

Manage Service Across the ITIL® Lifecycle 

  • Balanced design approach
  • Efficient and effective service management
  • Information sources to implement and improve services or products
  • Factors applicable to strategic assessments
  • Challenges and risks
  • Factors affecting Critical success
  • Management of services
  • Involving operations staff

Governance, Roles, Competence, and the Organization

  • Management and events
  • Framework and governance groups
  • Linking governance with strategy
  • Establish service management system
  • Organisation development and departmentalization
  • Logical structure for a service provider
  • Set direction, policy and strategy
  • Change management
  • Management systems
  • Functions and the kinds of service providers
  • Implementing and sourcing plans

Measurement overview

  • Define Measurement and its uses
  • Event management tools
  • Approaches to effective control and monitoring
  • Measure and determine the value
  • Determine and use metrics

Implement and Improve Capabilities for Service Management

  • Implementing service management
  • It's processed supporting tools
  • Various types of assessments and conducting assessments
  • Techniques to improve service management
  • Methods for implementing service management
  • Business value of service portfolio management

ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Liverpool

Liverpool city is located in northwest region of England. As per the last population counting of city, It stands nearly 4, 80,000. It is also acknowledged as one of the largest metropolitan cities of England. Liverpool city council is looking after the development work of the city. It is also a highly populated district within the area of the metropolitan county of Merseyside. As far as population is concerned, It is the most populated region of the United Kingdom. Nearly 1880, It transformed into the city from the borough. After 9 years as a city, it became county borough and got totally separated from Lancashire. The growth of the city did happen during the industrial revolution. Industrial revolution embarked on various other industries in the region.

It ultimately helped in the creation of job opportunities. During the 19th century, Most of the emigrants of the United Kingdom including Ireland used this major Liverpool Port to move in the United States. There have been a lot of fan following of The Beatles (the English rock band) and other rock bands from Mersey beat era which further brings a lot of tourists in the city. It helps in boosts of the tourism sector of the country. Liverpool F.C and Everton are two famous football club of the region. The locals are very enthusiast while cheering their local football club in different leagues. All the entertainment programs are being held at Mathew street.

History

The letter patent issued during the beginning of 12th century announced the real foundation of the Borough of Liverpool. By the mid 16 century, the population of the town was 500. King John designed street plan for Liverpool. The history of Liverpool commenced since 16th century Tudor building and modern day architecture styles. The English Heritage site described the richness of architecture in the city. In 18th century, The Liverpool railway commenced its services for locals. The number of Irish migrants were migrated during the famine of 1840 from the region. Great Britain was a major market for cotton to the whole world. In 2014, An International festival was organized under the supervision of Prime Minister Leadership. It was acknowledged as world’s biggest business event

Economy

The location of the city gives her all the advantages. Being situated in the Centre, Liverpool get access from all the nearby cities as they set up their infrastructure there. This is the reason for strong economy of the city. The Liverpool city has one of the largest economies, per capita incomes, GDP’s in the Great Britain. Since 1995, the economy of the Liverpool was strong with GVA 72% from 1995 to 2006. The employment rate rose to 13% between 1998 and 2006. Both the private and public sector grew well in Liverpool region. Near about 60% people engaged in services or tertiary sector such as public administration, banking, finance, health, insurance, and education sectors. Among them banking, finance, and insurance did well and developed more.

Government

Liverpool city administration works on dual system of Mayor and Cabinet. Joe Anderson and Roz Gladden are the present Mayor and Lord Mayor of the region respectively.  They are also looking after the administration work in the Liverpool city region combined authority, The National government unitary authority, the European Parliament when functions of Merseyside county council was put off and it rose to district borough level . Departments such as Fire Brigade, Police, and rescue services manages at the country level.

Sports

Liverpool city is the most successful city in terms of the Football talent and championship. Both the clubs Liverpool F.C and Everton F.C have won several titles and championship. Wayne Rooney is the most followed football player of the Liverpool F.C. the other prominent sport of the region is boxing. The World’s most famous Steeplechase is being held at Aintree. It held in the month of April every year. Golf and Greyhound racing also played with same zeal in the region.

 

Overview of ITIL® 2011 Edition

Information Techno...