ITIL® Service Lifecycle Managing Across The Lifecycle

Achieve skills required to support organisational Service Delivery

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Managing Across the Lifecycle is a 5-day course that allows the delegates to gather all the knowledge they acquired throughout the ITIL® training programme. During the course, the delegates will learn a full understanding of ITIL® Service Lifecycle and also how its different phases fit together. This training will prepare the delegates for ITIL® MALC exam and receive ITIL® Expert Certification. The training will be for 4 days, and on the last day, the exam will be conducted.

  • Learn how to manage the activities across various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Managing Across The Lifecycle course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to enrol for ITIL® Service Lifecycle- Managing Across the Lifecycle course must have attained 17 ITIL credits.

TARGET AUDIENCE

Any professional who has attained 17 credits during ITIL® scheme can attend this course.

The professionals may include the following:

  • Development Practitioners
  • IT Operations
  • CIOs
  • IT Managers
  • Supervisors

WHAT WILL YOU LEARN?

  • Explore various key concepts and terminologies used in Service Lifecycle
  • Learn how to integrate and implement IT Service Management processes across the lifecycle
  • Determine the role of metrics for measuring the services and its associated processes in the organisation
  • Learn to establish and manage governance in a service management

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Lifecycle- Managing Across the Lifecycle course provides in-depth awareness of concepts and terminologies used in ITIL® Service Lifecycle. Those who are involved in service management role must take this course.

 

                                                                   

Exam

To Measure the knowledge acquired by professionals in training. An exam is conducted on the last day of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 10 Multiple Choice Questions
  • Exam Duration- 120 minutes
  • 70% marks are needed to clear the exam that is 35 out of 50
  • It will be closed book exam

 

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Managing Across the Lifecycle

  • Define Managing Across the Lifecycle phase
  • Key concepts and terminologies used
  • Prerequisites if any
  • Structure of the Managing Across the Lifecycle exam
  • Managing Across the Lifecycle exam case study

Introduction: Key Concepts

  • Services and service management
  • Role of IT service management
  • Element of assessment
  • Risk Management Styles
  • knowledge management importance
  • Business value of ITIL® lifecycle stages
  • Organising operations and functions
  • Roles and responsibilities
  • Use of RACI

Service Management Processes Integration

  • Service management procedures integration
  • Input and output
  • Link between different stages of ITIL® service lifecycle
  • Value and interfaces of the different processes in service management

Communication and Stakeholder Management

  • Business relationship management across the lifecycle
  • Plan of action coordination
  • Define Services
  • Communications and commitment
  • Stakeholder management
  • Service models and its usage
  • Plan for Communication

Manage Service Across the ITIL® Lifecycle 

  • Balanced design approach
  • Efficient and effective service management
  • Information sources to implement and improve services or products
  • Factors applicable to strategic assessments
  • Challenges and risks
  • Factors affecting Critical success
  • Management of services
  • Involving operations staff

Governance, Roles, Competence, and the Organization

  • Management and events
  • Framework and governance groups
  • Linking governance with strategy
  • Establish service management system
  • Organisation development and departmentalization
  • Logical structure for a service provider
  • Set direction, policy and strategy
  • Change management
  • Management systems
  • Functions and the kinds of service providers
  • Implementing and sourcing plans

Measurement overview

  • Define Measurement and its uses
  • Event management tools
  • Approaches to effective control and monitoring
  • Measure and determine the value
  • Determine and use metrics

Implement and Improve Capabilities for Service Management

  • Implementing service management
  • It's processed supporting tools
  • Various types of assessments and conducting assessments
  • Techniques to improve service management
  • Methods for implementing service management
  • Business value of service portfolio management

ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Portsmouth

Portsmouth,  situated on the Portsea Island,70-miles south-west of London, in Hampshire is home to 205,400 people. Portsmouth is said to have been existing during the Roman civilization too. Portsmouth for many centuries has served the Royal Navy as well. During the French invasion of 1545, Portsmouth is said to have served England as a line of defence. It is also known as the oldest dry dock of the world.

Portsmouth became the first to go into mass production. As such it also came to be known for being an industrialized city. The Portsmouth Blitz, during the Second World War, claimed 930 lives, as a result of bombing by the Nazi forces. The troops deployed to liberate the Falkland Islands in 1982 were from the Portsmouth’s naval base. When Hong Kong, the last British colony, was to be transferred, The Queen’s yacht Britannia left to Hongkong from Portsmouth.

Literature

‘Pompey’, a novel by Jonathan Meades, shows Portsmouth as the home of many criminals.Fanny Park, the lead character, in Jane Austen's novel Mansfield Park, is a resident of Portsmouth. Incidentally, many of Jane Austen’s made sure that her novels came to end in the Portsmouth city. In his novel, ‘The Life and Adventures of Nicholas Nickleby', Charles Dickens has portrayed Nicholas and Smike getting involved in a theatrical troupe in Portsmouth. The Aubrey-Martin series by Patrick O’Brian mostly saw Captain Jack Aubrey’s ships sailing from Portsmouth.

Many crime novels such D.I. Faraday/D.C. Winter novels by Graham Hurley and the Heartsone by C.J.Samson were set in Portsmouth.Published in 2014, the ‘Portsmouth Fairy Tales for Grown Ups’, had locations in its stories that were from around Portsmouth.

Sport

The Fratton Park is the home ground for Portsmouth F.C. The team has been victorious twice winning the Football League titles in 1949 and 1950. The team was victorious in the FA Cup in 1939 and 2008. The team once again started playing the Premier League in the 2003 season. 2010 to 2012 was a period of great difficulties for the team. They went down to the Championship level and then to LeagueOne by 2012. 2013 saw them further relegated to the fourth tier of the English Football, the League Two. Pompey Supporters Trust, in April 2013, purchased the team and made it making it the biggest fan-owned football club in the history of English Football.

Yet another football club has been the Moneyfields F.C, which based in Portsmouth has played in the Wessex Football League Premier Division since 1998.

The Wessex League Division One has two teams playing from Portsmouth which are - United Services Portsmouth F.C (formed in 1962 and known as the Portsmouth Royal Navy earlier) and Baffins Milton Rovers F.C.(formed in 2011).

It is at the United Services Recreation Ground in Ports in Portsmouth is the place where the matches between the two teams, Royal Navy Rugby Union and United Services Portsmouth RFC, are held.

The United Services Recreation Ground was home to first-class cricket since 1882. It was in 1895  that Hampshire County Cricket Club also played their matches at the same ground for the next 105 years (i.e. till 2000 AD). In 2000 AD, Hampshire moved to the Rose Bowl cricket ground in West End. Portsmouth also plays host to a number of hockey clubs  such as

  • United Services Portsmouth Hockey Club,( Burnaby Road)
  • the City of Portsmouth Hockey Club, (University's Langstone Campus)
  • Portsmouth Sharks Hockey Club, (Admiral Lord Nelson School)
  • Portsmouth & Southsea Hockey Club (Admiral Lord Nelson School)

Portsmouth also plays Golf. An 18-hole parkland course, the Great Salterns Golf Club, was established in 1926 and has two holes. The game is played across the Lake Saltern.

The following golf courses are also present in Portsmouth:

  • the Gosport and Stokes Bay Golf Club
  • near Langstone Harbour in the east
  • Hayling

 

Overview of ITIL® 2011 Edition

Information Techno...