ITIL® Service Lifecycle- Service Design | MSP Training

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Design course that provides in-depth knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Design exam that leads to ITIL® Service Design Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

MSP Training is trusted by many leading brands in the industry
Identify how Service Design Interacts with other phases of service lifecycle
PeopleCert accredits all ITIL® courses of MSP Training
Delivered by highly qualified and experienced instructors
Discover the interrelation of all the phases of service lifecycle

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Certificate

Delegates will get certification of completion at the end of the course.

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Design course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Design course is best suited for the following audience:

IT Professionals
CIOs
CTOs
IT Managers
IT Consultants
Supervisory Staff

WHAT WILL YOU LEARN?

Discover the metrics to measure performance of Service Design
Get to know about the various functions involved in service design phase
Identify the roles and responsibilities of those who are involved in these activities
Learn about the risk factors that may occur while designing the service

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Design course provides the framework required to decide which design activities should be carried out during the service lifecycle. This course is best for those who are already involved in these activities and want to have management-level understanding for better services. This training will be delivered by ITIL® certified instructors.

The training will cover the following topics:

PROGRAM CONTENT

Introduction: Service Design

Define Service Design
Key concepts and terminologies
Scope and objectives of Service Design
Service Design Processes
Service Design value
Fundamentals of Service Design
Inputs and Outputs of Service Design

Introduction: Principles of Service Design

Major aspects of Service Design
Four Ps of Service Design
Benefits Service Design approach
Service and Business requirements
Design Activities and its Constraints
Principles of Server-Oriented Architecture
Service Design Models

Introduction: Design Coordination Process

Scope and Objectives
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction: Service Catalogue Management Process

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Service Level Management Processes

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Supplier Management Process

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Availability Management Processes

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Capability Management Process

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: IT Service Continuity Management Process

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Process of Information Security Management

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Organizing Service Design

Functional Role Analysis
RACI Matrix in designing process
Functions within Service Design stage
Business Impact Analysis

Introduction: Technology and Implementation Analysis

Process Implementation Practices
Generic requirements for Technology
Applying evaluation criteria for technology and processes
Plan and implement Service Design Management Technologies

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

Proven higher pass rates
Quicker Results
Save Travel Costs
Flexibility
Convenient
Take your exam at your home, office, or work when you are ready

ITIL® Service Lifecycle - Service Design Enquiry

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Carlisle

Carlisle, also known as the Great Border City as it has a common border with Scotland and England, is located in Cumberland at the convergence of the rivers Eden, Caldew and Petteril. It serves not only as the administrative centre for Cumbria County Council and Carlisle City Council but is also the largest settlement in the Cumbria County. Carlisle is known to have been a Roman settlement. Carlisle became an important military settlement during the Middle Ages as it enjoyed the closeness with the Kingdom of Scotland. One of the main attractions of Carlisle is the Carlisle Castle which was built by William Rufus in 1092 AD and was to be the prison of the Queen of Scotts, Mary. In the 12^th Century, by the order of Henry I, a nunnery came up in Carlisle. A diocese came into existence somewhere in the 1130’s and the priory became a cathedral that is now known as the Carlisle Cathedral. Carlisle is a place of historic importance as all the greats such as Celts, Romans, King Arthur and Bonnie Prince Charlie have either ruled or lived.

Later, the Industrial Revolution saw the rise of the textile industry and the beginning of a social as well as economical transformation in Carlisle.

Attractions

The Carlisle Castle: The Carlisle Castle has stood here for nine centuries. The Castle was home to the King’s Royal Border Regiment and even held Queen Mary of Scotts as a prisoner. As of today, it is a place of an exhibition that showcases its history to the generation of the 21^st Century in the form of exhibitions. The Castle also has Cumbria's Museum of Military Life that depicts the arms and other objects used by the military of the various kings in battles and wars.
The Carlisle Cathedral: Carlisle Cathedral is considered to be a magnificent piece that has been taken from the history of North West England. Having stood on the border for almost 900 years it seems to say a tale of its own. Even though it is not the biggest cathedral in England, it delights the visitors due to its religious connections. Visitors come here just not to see the cathedral but also to make worship to the Lord and praise Him. Here religion is no bound. Anybody from any religion can come and sit in the congregation at these services. Visitors come here to discover stories of faith, love and hope.
Our Lady and St Joseph's Church: Built in the early 1890's, this church is a Roman Catholic Parish church. The church has a building that is listed as Grade II.

Transport

Owned and managed by the Stagecoach, the bus station serves Carlisle. Located on the Dury Lane are the bus station that is served by a travel centre and seven stands. The present station was a replacement for a larger station at the same site. The replacement took place in the 1990s. Stagecoach in Cumbria and Arrestation at the iva North East are the main operators of the bus station in Carlisle.

Media

For around 48 years, 1961 to 2009, Carlisle played host to the Border Television that served the ITV Border region. After 1970’s Border Television suffered a decline in both the quantity and the range of its output. The premises of the Border Television were demolished after it shutdown operation in 2010. No programs were telecast till 2014. Border Television announced its return to Carlisle in 2014. As far as the printed news is concerned, it is taken care of by The Cumberland News. The newspaper is published every Friday.

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