ITIL® Service Lifecycle Service Design

Design effective services within the organisation

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Design course that provides in-depth knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Design exam that leads to ITIL® Service Design Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • MSP Training is trusted by many leading brands in the industry

  • Identify how Service Design Interacts with other phases of service lifecycle

  • PeopleCert accredits all ITIL® courses of MSP Training

  • Delivered by highly qualified and experienced instructors

  • Discover the interrelation of all the phases of service lifecycle

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Design course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Design course is best suited for the following audience:

  • IT Professionals
  • CIOs
  • CTOs
  • IT Managers
  • IT Consultants
  • Supervisory Staff

WHAT WILL YOU LEARN?

  • Discover the metrics to measure performance of Service Design
  • Get to know about the various functions involved in service design phase
  • Identify the roles and responsibilities of those who are involved in these activities
  • Learn about the risk factors that may occur while designing the service

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Design course provides the framework required to decide which design activities should be carried out during the service lifecycle. This course is best for those who are already involved in these activities and want to have management-level understanding for better services. This training will be delivered by ITIL® certified instructors.

The training will cover the following topics:

                                                                    


PROGRAM CONTENT

Introduction: Service Design

  • Define Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Introduction: Principles of Service Design

  • Major aspects of Service Design
  • Four Ps of Service Design
  • Benefits Service Design approach
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction: Design Coordination Process

  • Scope and Objectives
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Catalogue Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Service Level Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Supplier Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Availability Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Capability Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Process of Information Security Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Organizing Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Introduction: Technology and Implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

ITIL® Service Lifecycle - Service Design Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Chester

Chester is famously known as a walled city with population 1 lakh 18 thousand as per 2011 census. The River Dee is the main river flows in the region. It is very near to the border of Wales. During the year of 1541, it got the city status. There were several walls and churches constructed by the Saxons. The West Mercia’s Church became the first Cathedral of the town. Saxons further strengthened the walls of the Cathedral. They want to protect their people against the Danes. It was among the last cities who got defeat from the Normans. There was a castle constructed during the rule of Conqueror William. Still the walls of the Chester are intact. It has medieval structures as well. On commencing of the Industrial Revolution, new roads, railways, and canals were built in the large scale. Some famous Victorian architectures are Grosvenor Museum and Chester Town Hall.

History

Romans founded Chester in AD 79. The Amphitheatre of the city had a capacity of approximately 10,000 people. It is also among largest Amphitheaters in Britain. On the withdrawal of Romans troops from there, the Romans- British Established its Kingdom. The role of Chester during the industrial revolution was commendable. The Union canal built in the heart of the city. The Duke of Westminster owned a huge area of the town.

Geography and Climate

It is located in the southern part of the country. The Chester pebble beds are easily locatable due to trapping of many stones within its strata. The heathland and forest are found in the eastern and Northern part of the Chester. Chester has coastal type climate. It is very near to the Irish Sea. Nevertheless, the temperature is similar to the inland areas. The reason for the contrast is the presence of the Welsh Mountains to the southwest and the Pennine Mountains to the northeast. The official met office of the city is Hawarden Airport. The annual rainfall is below 720mm.

Tourist Attractions and landmarks

The black-and-white architecture, the Rows, and the City walls are famous architectures of the city. The rows are distinctive in Britain. The cathedral and the town hall are recognized as the most important buildings of the town. A thorough investigation is undergoing to the very prominent infrastructures of Romans like Amphitheatre. Grosvenor Museum attracts so many tourists in the region and also helps in the tourism sector of the area. The important festivals of the town area summer music festival, a literature festival, and various mystery plays. For the facilitation of tourists, the government started information Centre in the town.

Demography

As per 2011 population census, the population of the white is maximum and it accounts 90 % of the total population. The rest of the people belongs to the Asian community, mixed race, Sikhs and a few more. The recent 2014 census also shows that around 1 lakh 19 thousand living with the urban area.

Education

The University of Chester is the main place of higher and technical education for the city. It was originally a teacher training college but later on, it was transformed into university level organization in the year of 2005. There is also an institution running for law students in the city.  A vocation college is also giving its services in the town famously known as West Cheshire College. Coming to primary education, the King School as an independent school is giving its services.

Culture

The culture of the region is very rich. Grosvenor Museum, Cheshire Military Museum, Gateway theatre, Odeon cinema, Gateway theatre are the famous locations of the city.